All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Workato Agentic Operational
Agent Studio Operational
Agentic Runtime Operational
Enterprise MCP Operational
Workato Orchestrate Operational
Workspace UI Operational
Workspace Administration Operational
Job execution Operational
Triggers Operational
Webhooks Operational
Connectors Operational
On-premise connectivity Operational
Connector SDK Operational
API Gateway Operational
API Proxy Operational
Event Streams Operational
Workbot Operational
Workflow Apps Operational
Data Pipelines Operational
Workato Developer API Operational
Embedded Developer API Operational
Workato GO Operational
AgentX Support Operational
Chatbot Operational
Support Site Search Operational
Support and Documentation Operational
Docs Operational
Support Chat Operational
AssistIQ Operational
Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 21, 2026

No incidents reported today.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

Genie and AIRO Not Responding in Workato UI
Resolved - This issue has been resolved. Customers who were affected may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Oct 19, 23:05 PDT
Investigating - We are investigating an issue affecting Genie and AIRO chats in the Workato UI. Since approximately 02:58 UTC, these chats may stay on "Thinking…" and not display a response. Genies used through Slack, Microsoft Teams and Workato Go are not affected. We will share additional information as soon as it is available.
Oct 19, 21:59 PDT

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Errors in AI by Workato Analyze text action
Resolved - Starting at approximately 09:00 AM UTC on October 13, 2026, following an update to the underlying AI model, some recipes using the Analyze text action in the AI by Workato connector may have failed with the error "Unable to analyse the document provided." The updated model follows prompt instructions more strictly, and in some cases returned responses in a structure the action did not expect.

We have released an update to the Analyze text action that handles these responses correctly. This update is available on an opt-in basis and is not enabled by default. Because the updated model is also stricter about what a prompt asks for, the instructions in affected recipes may need to be reviewed and adjusted to return the expected results once the update is enabled.

If your recipes are affected, please contact Workato Support (https://support.workato.com) or your assigned CSM. We can enable the update for your affected recipes and help review your prompts. Failed jobs may be repeated after these changes.
Oct 16, 11:29 PDT

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Issues with AI by Workato
Resolved - This issue is now considered resolved. A fix has been deployed for the Analyze image action in the AI by Workato connector. Customers who encountered errors with this action may rerun failed jobs as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Oct 14, 14:14 PDT
Identified - We have identified the underlying cause of the issue and are actively working on remediation.
Oct 14, 08:20 PDT
Investigating - We are investigating an issue impacting AI by Workato. Customers may encounter errors or recipe failures when using the "Analyse image" action. We will share additional information as soon as it is available.
Oct 14, 05:12 PDT

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Workato Performance Degradation
Resolved - After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Oct 8, 08:24 PDT
Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
Oct 8, 08:06 PDT
Investigating - We are investigating an issue impacting our platform. Customers may encounter errors or experience delays when using Workato. We will share additional information as soon as it is available.
Oct 8, 07:51 PDT

Oct 7, 2026

Elevated errors in SQL Transformations
Resolved - After further monitoring, this issue is now considered resolved. Customers should no longer encounter "Data source 'Output file': Communication Error: error sending request for url:" or experience delays when running SQL Transformations. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Oct 7, 16:28 PDT
Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
Oct 7, 15:16 PDT
Identified - We have identified the underlying cause of the issue and are actively working on remediation.
Oct 7, 14:48 PDT
Update - We are continuing to investigate this issue.
Oct 7, 14:38 PDT
Investigating - We are investigating an issue impacting SQL Transformations. Customers may encounter "Data source 'Output file': Communication Error: error sending request for url:" or experience delays when running SQL Transformations. We will share additional information as soon as it is available.
Oct 7, 14:35 PDT
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