Docusign Trust Center
Your source for our latest security, compliance, legal, privacy and system performance information
See Updates and AlertsView System StatusTransparency is essential
Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.
As of April 11, 2024, Docusign has a new look and feel, including a new logo. Learn more about our new brand chapter.
> Docusign Trust and Security Overview
> Read our AI Innovation Principles
> Read about our trusted AI approach
> Newsweek names Docusign the #1 most trustworthy software company in America, 2025
Trust resources
Third-party risk management
Learn MoreRead how third-party risk management teams evaluate e-signature solutions.
Are electronic signatures safe?
Read the postLearn how e-signatures are more secure than wet signatures.
Security and legal collaboration
Read the WhitepaperLearn how successful teams work together to protect their organization from harm.
Docusign compliance certifications
Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.
Alerts and updates
Docusign will be conducting scheduled maintenance for Insight between October 27, 2026, to October 29, 2026. This maintenance will result in regional service disruptions during the following windows:
Insight US East Production: Customers’ service will be unavailable on October 27, 2026, between 3 AM UTC to 9 AM UTC.
Insight US West and Northeast and Insight Europe (West, North) Production: Customers’ service will be unavailable on October 28, 2026, between 1 AM UTC to 7 AM UTC.
Insight US Central Production: Customers’ service will be unavailable on October 29, 2026, between 3 AM UTC to 9 AM UTC.
We apologize for any inconvenience this may cause and advise users who encounter errors during these times to retry their activity after the maintenance window has concluded.
Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.
Docusign will undertake a planned disaster recovery exercise on Saturday, October 17, 2026 from 8:00 AM PST to 10:00 AM PST (Sunday, October 18, 2026, 3:00 PM to 5:00 PM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Australia and Canada production environment.
This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.
Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.
Docusign will be conducting maintenance for CLM Prod AU S1 on Friday from 4PM UTC to 7PM UTC.
During the maintenance window, some product functions might be briefly unavailable for up to 10 minutes, including:
UI previews
Workflow steps
Standard attributions
Party agreement
Users might also encounter slower response times in the user interface during the window.
Workflow processing will continue to function as expected during the maintenance window. If you have any questions, contact Docusign Support.
