SMS Delivery Delays and Failures from Twilio to Africell and Qcell Gambia
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 04, 2026 - 11:37 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 03:37 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Components: SMS, Middle East & Africa
Sep 03, 2026 - 23:36 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 03, 2026 - 23:10 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 03, 2026 - 21:44 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 03, 2026 - 21:35 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 03, 2026 - 20:35 PDT
MMS Delivery Receipt Delays from a Subset of Twilio Long Codes to GCI United States
Update - We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 11:34 PDT
Update - We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 04, 2026 - 07:33 PDT
Monitoring - We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 04, 2026 - 05:30 PDT
Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 03, 2026 - 21:28 PDT
Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 03, 2026 - 17:21 PDT
Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 03, 2026 - 15:17 PDT
Identified - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 03, 2026 - 14:17 PDT
Update - We have observed a recovery in MMS delivery from Twilio to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 03, 2026 - 13:23 PDT
Update - We have observed a recovery in MMS delivery from Twilio to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 03, 2026 - 09:22 PDT
Monitoring - We have observed a recovery in MMS delivery from Twilio to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 03, 2026 - 07:16 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 03, 2026 - 00:58 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 02, 2026 - 20:55 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 02, 2026 - 18:55 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from Twilio to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 02, 2026 - 17:54 PDT
MMS Delivery Delays from a Subset of Australia Subscribers to Twilio Australia Phone Numbers
Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 11:04 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 06:19 PDT
Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 04, 2026 - 04:02 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 04, 2026 - 02:43 PDT
MMS Delivery Report Delays from a Subset of Twilio Long Codes to C-Spire United States
Update - Twilio customers may be experiencing MMS delivery reports delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 03, 2026 - 16:50 PDT
Update - Twilio customers may be experiencing MMS delivery reports delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 03, 2026 - 11:11 PDT
Update - Twilio customers may be experiencing MMS delivery reports delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 03, 2026 - 11:11 PDT
Update - Twilio customers may be experiencing MMS delivery reports delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 02, 2026 - 16:49 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 01, 2026 - 16:48 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 31, 2026 - 16:48 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 30, 2026 - 16:48 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 29, 2026 - 16:42 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 28, 2026 - 16:38 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 27, 2026 - 16:32 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 27, 2026 - 00:31 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 26, 2026 - 16:31 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 26, 2026 - 12:30 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 26, 2026 - 10:21 PDT
Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 26, 2026 - 09:21 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 26, 2026 - 08:50 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 26, 2026 - 07:48 PDT
Malaysia SMS Carrier Maintenance - Celcom
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 01, 2026 - 10:01 PDT
Scheduled -

The Celcom network in Malaysia is conducting a series of planned maintenances from 01 September 2026 at 10:00 PDT until 08 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.



Note, the maintenance will be carried out on each of the following dates and times:


01 September 2026 at 10:00 PDT until 01 September 2026 at 14:00 PDT

07 September 2026 at 10:00 PDT until 07 September 2026 at 14:00 PDT

08 September 2026 at 10:00 PDT until 08 September 2026 at 14:00 PDT
Sep 1, 2026 10:00 - Sep 8, 2026 14:00 PDT
Twilio SendGrid Legacy Public IP Deprecation
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 2026 - 09:00 PDT
Scheduled - Scheduled - Twilio SendGrid is deprecating a group of legacy IP addresses previously used to reach SendGrid via API and SMTP API.

Customers using legacy Twilio SendGrid IP addresses instead of official domain names (e.g., sendgrid.com or smtp.sendgrid.net) will be affected and should update their configurations immediately.

Engineering will temporarily disable the legacy IPs during the following maintenance windows prior to full removal:

August 24: 9:00 AM – 10:00 AM PST (Temporary disablement)

August 25: 9:00 AM – 12:00 PM PST (Temporary disablement)

August 27: 9:00 AM – 3:00 PM PST (Temporary disablement)

August 31: 9:00 AM PST (Permanent deprecation)
Aug 24, 2026 09:00 - Sep 7, 2026 09:00 PDT
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Operational
90 days ago
100.0 % uptime
Today
MMS Operational
SMS Operational
SMPP Operational
WhatsApp Messaging Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
Messaging Services Operational
Content API Operational
Toll-free verification Operational
90 days ago
100.0 % uptime
Today
RCS Messaging Operational
90 days ago
100.0 % uptime
Today
Programmable Messaging API Operational
90 days ago
100.0 % uptime
Today
Intelligent Alerts Operational
90 days ago
100.0 % uptime
Today
PROGRAMMABLE VOICE US1 Operational
90 days ago
99.99 % uptime
Today
PSTN US1 Operational
SIP Interface US1 Operational
Client Web US1 Operational
Client Mobile US1 Operational
Conference US1 Operational
Recording US1 Operational
Queue US1 Operational
Text-to-Speech US1 Operational
Recording Transcriptions US1 Operational
TwiML US1 Operational
Voice Insights US1 Operational
Speech Recognition (Gather Speech) US1 Operational
Realtime Transcriptions US1 Operational
90 days ago
100.0 % uptime
Today
Pay US1 Operational
Media Streams US1 Operational
Dialogflow US1 Operational
ConversationRelay US1 Operational
90 days ago
99.97 % uptime
Today
Voice REST API US1 Operational
90 days ago
100.0 % uptime
Today
PROGRAMMABLE VOICE AU1 Operational
90 days ago
100.0 % uptime
Today
PSTN AU1 Operational
SIP Interface AU1 Operational
Client Web AU1 Operational
Client Mobile AU1 Operational
Conference AU1 Operational
Recording AU1 Operational
Queue AU1 Operational
Text-to-Speech AU1 Operational
Recording Transcriptions AU1 Operational
TwiML AU1 Operational
Voice Insights AU1 Operational
Speech Recognition (Gather Speech) AU1 Operational
Realtime Transcriptions AU1 Operational
90 days ago
100.0 % uptime
Today
Pay AU1 Operational
Media Streams AU1 Operational
ConversationRelay AU1 Operational
Voice REST API AU1 Operational
PROGRAMMABLE VOICE IE1 Operational
90 days ago
100.0 % uptime
Today
PSTN IE1 Operational
SIP Interface IE1 Operational
Client Web IE1 Operational
Client Mobile IE1 Operational
Conference IE1 Operational
Recording IE1 Operational
Queue IE1 Operational
Text-to-Speech IE1 Operational
Recording Transcriptions IE1 Operational
TwiML IE1 Operational
Voice Insights IE1 Operational
Speech Recognition (Gather Speech) IE1 Operational
Realtime Transcriptions IE1 Operational
90 days ago
100.0 % uptime
Today
Pay IE1 Operational
Media Streams IE1 Operational
ConversationRelay IE1 Operational
Voice REST API IE1 Operational
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup Operational
ELASTIC SIP TRUNKING US1 Operational
Origination US1 Operational
Termination US1 Operational
ELASTIC SIP TRUNKING AU1 Operational
Origination AU1 Operational
Termination AU1 Operational
ELASTIC SIP TRUNKING IE1 Operational
Origination IE1 Operational
Termination IE1 Operational
TaskRouter Operational
FLEX Operational
Flex Agent Copilot Operational
Flex Agent Desktop Operational
Flex Application Platform Operational
Flex Insights Operational
Flex Queue Stats Operational
Flex Teams View Operational
Flex Admin Console Operational
Flex Routing Operational
Flex Conversations Operational
Flex Programmable Chat Operational
Flex Programmable Voice Operational
Proxy Operational
Flex Plugins Operational
Flex Billing Operational
CONVERSATIONS Operational
Conversation Orchestrator Operational
Conversation Intelligence Operational
Conversation Intelligence (classic) Operational
Conversation Memory Operational
Enterprise Knowledge Operational
TWILIO EMAIL Operational
90 days ago
100.0 % uptime
Today
Mailsend: Comms API Operational
Logs Operational
Dedicated IP Address Operational
90 days ago
100.0 % uptime
Today
INTERCONNECT Operational
PHONE NUMBERS Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE VIDEO Operational
90 days ago
100.0 % uptime
Today
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service Operational
Go Rooms Operational
Video Insights Operational
Realtime Transcriptions Operational
90 days ago
100.0 % uptime
Today
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Degraded Performance
Console Operational
Event Streams Operational
Debugger & Alarms Operational
Documentation Operational
REST API Operational
Bulk Export Degraded Performance
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center Operational
Other Operational
Account Insights Operational
Trust Hub Operational
Organization Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free, North America Operational
Voice, North America Operational
Voice, Latin America Operational
SMS, Latin America Operational
Voice, APAC Operational
SMS, APAC Operational
MMS, APAC Degraded Performance
Voice, Europe Operational
SMS, Europe Operational
Voice, Middle East & Africa Operational
SMS, Middle East & Africa Degraded Performance
Verify Silent Network Auth Operational
Lookup Identity Match Operational
Lookup Line Type Intelligence [Legacy API] Degraded Performance
Lookup Line Type Intelligence [Twilio API] Operational
Lookup SIM Swap Operational
Legacy Identity MatchAndAttributes Operational
FRONTLINE Operational
Sender ID Operational
90 days ago
100.0 % uptime
Today
ZIPWHIP MESSAGING Operational
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free, North America Operational
ZIPWHIP TOOLS Operational
Zipwhip Provisioner Dashboard and API Operational
Zipwhip Support Ticketing Operational
Toll-Free Verification Portal Operational
SendGrid Mail Sending Under Maintenance
API v3 Operational
SMTP Under Maintenance
API v2 Under Maintenance
SendGrid Marketing Campaigns Operational
SendGrid Webhooks Operational
Event Webhooks Operational
Parse API Operational
SendGrid API Operational
SendGrid Website Operational
SendGrid Statistics Operational
SendGrid Email Activity Operational
SendGrid Partners Operational
SendGrid Billing Operational
SendGrid Legacy Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Sep 5, 2026 15:35-19:00 PDT

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 05 September 2026 at 15:35 PDT until 05 September 2026 at 19:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Sep 04, 2026 - 05:07 PDT

Indonesia SMS Carrier Maintenance - Indosat Sep 6, 2026 10:00-15:00 PDT

The Indosat network in Indonesia is conducting a planned maintenance from 06 September 2026 at 10:00 PDT until 06 September 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.
Posted on Aug 24, 2026 - 05:18 PDT

Multiple Destination SMS Carrier Partner Maintenance Sep 6, 2026 20:30-20:45 PDT

Our SMS carrier partner in the United Kingdom, Poland and France is conducting a planned maintenance from 06 September 2026 at 20:30 PDT until 06 September 2026 at 20:45 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United Kingdom, Poland and France handsets.
Posted on Sep 02, 2026 - 16:36 PDT

Australia Voice Carrier Partner Maintenance Sep 7, 2026 04:00-05:00 PDT

Our Voice carrier partner in Australia is conducting a planned maintenance from 07 September 2026 at 04:00 PDT until 07 September 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Posted on Aug 30, 2026 - 21:02 PDT

Malaysia SMS Carrier Maintenance - Celcom Sep 7, 2026 10:00-14:00 PDT

The Celcom network in Malaysia is conducting a planned maintenance from 07 September 2026 at 10:00 PDT until 07 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
Posted on Aug 28, 2026 - 13:47 PDT

Russia SMS Carrier Maintenance - MegaFon Sep 7, 2026 10:00-16:00 PDT

The MegaFon network in Russia is conducting a planned maintenance from 07 September 2026 at 10:00 PDT until 07 September 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Sep 04, 2026 - 01:43 PDT

Russia SMS Carrier Maintenance - UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational Sep 7, 2026 13:00-15:00 PDT

The UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 07 September 2026 at 13:00 PDT until 07 September 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational Russia handsets.
Posted on Sep 01, 2026 - 11:54 PDT

Russia SMS Carrier Maintenance - Tele2 Sep 7, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 07 September 2026 at 13:00 PDT until 07 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 01, 2026 - 07:29 PDT

Russia SMS Carrier Maintenance - Beeline Sep 7, 2026 13:59-17:00 PDT

The Beeline network in Russia is conducting a planned maintenance from 07 September 2026 at 13:59 PDT until 07 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Sep 01, 2026 - 02:31 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Sep 7, 2026 14:30-21:00 PDT

Our carrier partner EE United Kingdom is conducting a planned maintenance from 07 September 2026 at 14:30 PDT until 07 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Sep 02, 2026 - 11:52 PDT

Russia SMS Carrier Maintenance - MTS Sep 7, 2026 20:00-21:00 PDT

The MTS network in Russia is conducting a planned maintenance from 07 September 2026 at 20:00 PDT until 07 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Posted on Sep 03, 2026 - 07:01 PDT

Malaysia SMS Carrier Maintenance - Celcom Sep 8, 2026 10:00-14:00 PDT

The Celcom network in Malaysia is conducting a planned maintenance from 08 September 2026 at 10:00 PDT until 08 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
Posted on Aug 28, 2026 - 13:48 PDT

France Voice Carrier Partner Maintenance Sep 8, 2026 13:00-17:00 PDT

Our Voice carrier partner in France is conducting a planned maintenance from 08 September 2026 at 13:00 PDT until 08 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
Posted on Sep 02, 2026 - 08:54 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 8, 2026 16:00-20:30 PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 08 September 2026 at 16:00 PDT until 08 September 2026 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Aug 20, 2026 - 20:54 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 8, 2026 16:00-22:00 PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 08 September 2026 at 16:00 PDT until 08 September 2026 at 22:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Sep 02, 2026 - 07:09 PDT

Australia Voice Carrier Partner Maintenance Sep 9, 2026 03:00-06:00 PDT

Our Voice carrier partner in Australia is conducting a planned maintenance from 09 September 2026 at 03:00 PDT until 09 September 2026 at 06:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Posted on Aug 31, 2026 - 20:47 PDT

New Zealand Voice Carrier Partner Maintenance Sep 9, 2026 10:30-11:30 PDT

Our Voice carrier partner in New Zealand is conducting a planned maintenance from 09 September 2026 at 10:30 PDT until 09 September 2026 at 11:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand toll free, mobile and landline phone numbers.
Posted on Aug 25, 2026 - 17:53 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 9, 2026 15:00-21:00 PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 09 September 2026 at 15:00 PDT until 09 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Aug 21, 2026 - 01:45 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 9, 2026 20:00 - Sep 10, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 09 September 2026 at 20:00 PDT until 10 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 12, 2026 - 11:56 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Sep 9, 2026 21:30-23:00 PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 09 September 2026 at 21:30 PDT until 09 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Sep 04, 2026 - 05:06 PDT

US SMS Carrier Maintenance - Small US Carriers Sep 10, 2026 02:00-04:00 PDT

A subset of small networks in the US are conducting a planned maintenance from 10 September 2026 at 02:00 PDT until 10 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Posted on Aug 31, 2026 - 02:08 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 10, 2026 15:00-21:00 PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 10 September 2026 at 15:00 PDT until 10 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Aug 21, 2026 - 01:46 PDT

Canada Account Security Service Partner Maintenance Sep 10, 2026 21:00 - Sep 11, 2026 01:00 PDT

Our service partner is conducting a planned maintenance from 10 September 2026 at 21:00 PDT until 11 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country:.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Sep 04, 2026 - 00:29 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 16, 2026 20:00 - Sep 17, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 16 September 2026 at 20:00 PDT until 17 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 12, 2026 - 11:57 PDT

United States MMS Carrier Partner Maintenance Sep 17, 2026 01:00-03:30 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 17 September 2026 at 01:00 PDT until 17 September 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
Posted on Sep 03, 2026 - 07:48 PDT

Interconnection Infrastructure Upgrade (SG1 – Phase 2) Sep 18, 2026 08:00-11:00 PDT

Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 18 September 2026 from 08:00 PDT to 11:00 PDT.

During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge1 Switch in the TNX Production SG1 environment. This maintenance represents the second phase of a two-part infrastructure upgrade.

During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
Posted on Aug 06, 2026 - 03:33 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 21, 2026 15:00-21:00 PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 21 September 2026 at 15:00 PDT until 21 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Aug 24, 2026 - 23:49 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 22, 2026 15:00-21:00 PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 22 September 2026 at 15:00 PDT until 22 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Aug 24, 2026 - 23:50 PDT

Russia SMS Carrier Maintenance - Tele2 Sep 23, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 23 September 2026 at 13:00 PDT until 23 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 01, 2026 - 07:30 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 23, 2026 20:00 - Sep 24, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 23 September 2026 at 20:00 PDT until 24 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 12, 2026 - 11:57 PDT

Russia SMS Carrier Maintenance - Tele2 Sep 28, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 28 September 2026 at 13:00 PDT until 28 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 01, 2026 - 07:30 PDT

Russia SMS Carrier Maintenance - Tele2 Sep 30, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 01, 2026 - 07:31 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 30, 2026 20:00 - Oct 1, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 30 September 2026 at 20:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 12, 2026 - 11:57 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 7, 2026 20:00 - Oct 8, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 07 October 2026 at 20:00 PDT until 08 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:12 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 14, 2026 20:00 - Oct 15, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 14 October 2026 at 20:00 PDT until 15 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:23 PDT

Interconnection Infrastructure Upgrade (IE1) Oct 16, 2026 14:00-22:00 PDT

Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT.

During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following:

Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify.

Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.
Posted on Jul 29, 2026 - 00:27 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 21, 2026 20:00 - Oct 22, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:24 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:24 PDT
System Metrics Month Week Day
API Response Time - North America
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API Response Time - Europe
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Sep 4, 2026

Multiple delivery failures when sending emails to Microsoft or MS based recipients
Resolved - Our engineers have monitored the issue and confirmed the issue with email deliveries to Microsoft has recovered to normal levels. All services are now operating normally at this time.
Sep 4, 11:56 PDT
Update - We are continuing to seeing a recovery in our services for customer sending to Microsoft and MS 365 supported recipients, and we'll continue to monitor. Microsoft has acknowledged this issue here: https://x.com/MSFT365Status and we kindly ask our customers to reach out to them for more updates

We'll provide more updates in 3 hours or as soon as they become available
Sep 4, 10:53 PDT
Update - We are continuing to seeing a recovery in our services for customer sending to Microsoft and MS 365 supported recipients, and we'll continue to monitor. Microsoft has acknowledged this issue here: https://x.com/MSFT365Status and we kindly ask our customers to reach out to them for more updates

We'll provide more updates in 2 hours or as soon as they become available
Sep 4, 08:21 PDT
Monitoring - We are seeing a recovery in our services for customer sending to Microsoft and MS 365 supported recipients, and we'll continue to monitor. Microsoft has acknowledged this issue here: https://x.com/MSFT365Status and we kindly ask our customers to reach out to them for more updates

We'll provide more updates in 2 hours or as soon as they become available
Sep 4, 06:21 PDT
Identified - Our engineers have identified the cause of the incident to be a change in the delivery policies with Microsoft as it has been acknowledged on their status post here: https://x.com/MSFT365Status.

We encourage the customers to reach out to them directly for more information and updates including the affected IP and the exact message received.

Errors such as "IPs throttled by recipient server" is a preemptive deferral in response to the "Server too busy" error, so we suggest that all errors should be read as literal and reach out Microsoft if you need more details on this: https://olcsupport.office.com/, and for Office 365 Anti-Spam IP delisting portal here: https://sender.office.com/ and their address for delisting is delist@microsoft.com.

We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 05:59 PDT
Investigating - Starting around 3:30 PST on September the 4th, our engineers began investigating an issue with all emails being delivered to Microsoft. Users may experience different 5XX errors such as:

Email was deferred due to the following reason(s): [IPs were throttled by recipient server:

Mail send is affected only when sending to Microsoft supported services We will provide another update in an hour or as soon as more information becomes available.
Sep 4, 04:40 PDT
Interconnection Infrastructure Upgrade (SG1 – Edge2 Switch)
Completed - The scheduled maintenance has been completed.
Sep 4, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:00 PDT
Scheduled - Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 4 September 2026 from 08:00 PDT to 11:00 PDT.

During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge2 Switch in the TNX Production SG1 environment.

During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
Aug 6, 05:04 PDT
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States
Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States are operating normally.
Sep 4, 10:17 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 08:10 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 07:28 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 06:27 PDT
SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to Vivo and Claro Brazil
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil is operating normally.
Sep 4, 09:03 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 07:01 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 05:29 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 04:28 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 02:23 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 3, 23:40 PDT
SMS Delivery Receipt Delays from Twilio to Three United Kingdom
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom are operating normally.
Sep 4, 08:30 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 3, 22:59 PDT
Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 3, 22:35 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 3, 06:58 PDT
Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 3, 06:23 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 2, 22:57 PDT
Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 2, 22:23 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 18:50 PDT
Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 18:10 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 16:44 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Three network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 16:44 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 16:05 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 2, 13:05 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 09:05 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 07:05 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 06:03 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 04:58 PDT
SMS Delivery Delays from Twilio to MobiFone Vietnam
Resolved - The incident has been resolved and SMS delivery from Twilio to MobiFone network subscribers in Vietnam is operating normally.
Sep 4, 07:55 PDT
Update - We have observed a recovery in SMS delivery from Twilio to MobiFone network subscribers in Viet Nam and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 4, 06:01 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to MobiFone network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 04:01 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MobiFone network subscribers in Viet Nam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 02:57 PDT
SMS Delivery Receipt Delays from a Subset of Twilio Phone Numbers to Telefonica El Salvador
Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador are operating normally.
Sep 4, 05:06 PDT
Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 4, 01:03 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 22:59 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 3, 14:36 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 2, 14:36 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 1, 14:35 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 31, 22:35 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 31, 14:35 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 10:32 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 08:25 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 07:25 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 30, 23:31 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 29, 23:30 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 28, 23:28 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 27, 23:28 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 26, 23:27 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 25, 23:21 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 25, 07:20 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 24, 23:19 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 24, 19:18 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 24, 17:18 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 24, 16:18 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 24, 07:11 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 23, 07:10 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 22, 15:02 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 22, 07:02 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 22, 03:00 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 22, 00:59 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 23:58 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 21, 21:46 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 21, 17:46 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 21, 15:45 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 14:44 PDT
Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 14:20 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 14:20 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Sep 4, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 20:00 PDT
Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 03 September 2026 at 20:00 PDT until 04 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Sep 2, 14:47 PDT
Canada Account Security Service Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:00 PDT
Scheduled -

Our service partner is conducting a planned maintenance from 03 September 2026 at 21:00 PDT until 04 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Aug 20, 13:15 PDT
Egypt SMS Carrier Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Sep 4, 00:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 19:00 PDT
Scheduled -

The Vodafone network in Egypt is conducting a planned maintenance from 03 September 2026 at 19:00 PDT until 04 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.
Sep 1, 23:08 PDT
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Sep 4, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 22:00 PDT
Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 03 September 2026 at 22:00 PDT until 04 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
Sep 1, 13:42 PDT
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Sep 4, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 22:01 PDT
Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 03 September 2026 at 22:00 PDT until 04 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Sep 1, 07:13 PDT

Sep 3, 2026

Multiple Destination SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 12:00 PDT
Scheduled -

Our SMS carrier partner in Guatemala, Nicaragua, South Africa, El Salvador, Honduras and Vietnam is conducting a planned maintenance from 03 September 2026 at 12:00 PDT until 03 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Guatemala, Nicaragua, South Africa, El Salvador, Honduras and Vietnam handsets.
Aug 21, 08:16 PDT
Message Logs Performance Issues
Resolved - Latency for subsets of traffic has been resolved and Messaging Logs is operating normally at this time.
Sep 3, 17:40 PDT
Update - We are continuing to monitor the small subsets of traffic that may experience a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
Sep 3, 12:00 PDT
Update - We are continuing to monitor the small subsets of traffic that may experience a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
Sep 2, 12:00 PDT
Update - We are continuing to monitor the small subsets of traffic that may experience a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
Sep 1, 12:00 PDT
Update - We are continuing to monitor the small subsets of traffic that may experince a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
Aug 31, 11:37 PDT
Update - We have started seeing recovery for Message Logs. From 11:07 AM PDT on Tuesday, 8/25/26, customers may have experienced slower load times when viewing Message Logs. Latencies have returned to normal. However, small subsets of traffic may see a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
Aug 30, 11:35 PDT
Update - We have identified an issue with Message Logs. From 11:07 AM PDT on Tuesday, 8/25/26, customers may have experienced slower load times when viewing Message Logs. Latencies have returned to normal. However, small subsets of traffic may see a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
Aug 29, 11:35 PDT
Monitoring - We have identified an issue with Message Logs. From 11:07 AM PDT on Tuesday, 8/25/26, customers may have experienced slower load times when viewing Message Logs. Latencies have returned to normal. However, small subsets of traffic may see a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
Aug 28, 11:35 PDT
Intermittent Delays and Failures in Message Delivery
Resolved - Delivery delays and failures have been resolved and message delivery is operating normally at this time.
Sep 3, 17:10 PDT
Update - We are seeing recovery and message delivery is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 3, 16:42 PDT
Monitoring - We are seeing recovery and message delivery is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 3, 16:12 PDT
Update - We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Sep 3, 15:51 PDT
Identified - We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Sep 3, 15:36 PDT
Update - We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Sep 3, 15:21 PDT
Update - We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Sep 3, 15:06 PDT
Update - We are investigating an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 3, 14:49 PDT
Investigating - Our monitoring systems have detected a potential issue with intermittent delays and failures in message delivery. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 3, 14:36 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Sep 3, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 13:00 PDT
Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 03 September 2026 at 13:00 PDT until 03 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Aug 31, 16:14 PDT
SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire and Dish United States
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States is operating normally.
Sep 3, 15:13 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 3, 03:20 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 2, 03:19 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 1, 11:19 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 1, 03:19 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 23:18 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 21:17 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 31, 20:49 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 16:39 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 14:35 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 13:34 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 13:30 PDT
Registration Notification Issues
Resolved - We have fully investigated the registration notification issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Sep 3, 12:21 PDT
Investigating - Our monitoring systems have detected a potential issue with proper triggering of registration notifications. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 3, 11:54 PDT
Spain SMS Carrier Maintenance - Telefonica
Completed - The scheduled maintenance has been completed.
Sep 3, 12:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 22:01 PDT
Scheduled -

The Telefonica network in Spain is conducting a planned maintenance from 02 September 2026 at 22:00 PDT until 03 September 2026 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
Sep 1, 02:32 PDT
Retroactive Incident: Twilio Personalized Support Phone Line Affected
Resolved - Intermittent dropped calls were reported on the Twilio personalized support hotline between 2026-08-24 08:10 AM PT and 2026-09-01 10:27 AM PT. The root cause was identified as a bug within Twilio Studio. A patch has been applied, and service has been fully restored.
Sep 3, 11:20 PDT
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 21:00 PDT
Scheduled -

Our SMS carrier partner in the United States is conducting a planned maintenance from 02 September 2026 at 21:00 PDT until 03 September 2026 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Aug 31, 05:28 PDT
Hardware Maintenance – TNX JP1 Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 3, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 07:00 PDT
Scheduled - On September 3, 2026, between 07:00 AM and 09:00 AM, engineers will perform emergency hardware maintenance to replace a faulty Power Supply Unit (PSU) on a QFX10K Edge Switch in the TNX JP1 infrastructure (Japan). Redundancy is in place, and no service impact or downtime is expected during this window.
Sep 3, 03:18 PDT
SMS Delivery Delays from a Subset of Twilio Short Codes to Algar Telecom Brazil
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil is operating normally.
Sep 3, 07:22 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 05:21 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 2, 21:18 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 17:18 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 15:18 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 14:17 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 14:05 PDT
SMS Delivery Delays from Twilio Long Codes to Multiple Networks in Netherlands
Resolved - The incident has been resolved and SMS delivery from Twilio Long Codes to network subscribers on affected networks in the Netherlands is operating normally.
Sep 3, 07:04 PDT
Update - We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 3, 05:46 PDT
Update - We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 2, 21:45 PDT
Update - We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 17:45 PDT
Update - We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 15:45 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 13:18 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 2, 11:27 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 1, 19:25 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 1, 11:19 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 07:18 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 05:18 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 04:18 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 04:08 PDT
Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries in Europe
Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in affected countries in Europe are operating normally.
Sep 3, 06:53 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 3, 06:52 PDT
Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 04:52 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 04:24 PDT
Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 3, 03:24 PDT
Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 3, 03:01 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Sep 3, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:02 PDT
Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 02 September 2026 at 20:00 PDT until 03 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Sep 1, 14:38 PDT
SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil is operating normally.
Sep 3, 03:06 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 23:00 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 20:57 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 16:58 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 14:57 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 13:57 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 2, 10:01 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 06:01 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 04:00 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 02:59 PDT
SMS Delivery Delays from Twilio to Cellcom Israel
Resolved - The incident has been resolved and SMS delivery from Twilio to Cellcom network subscribers in Israel is operating normally.
Sep 3, 01:42 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 23:41 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 23:38 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 23:35 PDT
United States and Canada Twilio SMS and MMS Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:00 PDT
Scheduled -

Twilio is conducting a planned maintenance from 02 September 2026 at 20:00 PDT until 03 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Aug 12, 11:56 PDT

Sep 2, 2026

Uruguay SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 19:59 PDT
Scheduled -

Our SMS carrier partner in Uruguay is conducting a planned maintenance from 02 September 2026 at 19:59 PDT until 02 September 2026 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telefonica Uruguay handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 2, 11:51 PDT
Republic of the Congo SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 17:00 PDT
Scheduled -

Our SMS carrier partner in the Republic of the Congo is conducting an emergency maintenance from 02 September 2026 at 17:00 PDT until 02 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Republic of the Congo handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 2, 11:51 PDT
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Sep 2, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:01 PDT
Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 02 September 2026 at 20:00 PDT until 02 September 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Aug 27, 00:24 PDT
Czech Republic Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 16:00 PDT
Scheduled -

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 02 September 2026 at 16:00 PDT until 02 September 2026 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Aug 19, 23:43 PDT
Poland SMS Carrier Maintenance - Orange
Completed - The scheduled maintenance has been completed.
Sep 2, 20:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 16:01 PDT
Scheduled -

The Orange network in Poland is conducting a planned maintenance from 02 September 2026 at 16:00 PDT until 02 September 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Orange Poland handsets.
Aug 28, 07:51 PDT
RCS Sender Registration Submission Issues in the United States
Resolved - We have monitored and resolved the issue with RCS sender registration submission in the United States. All services are now operating normally at this time.
Sep 2, 19:41 PDT
Update - We have mitigated the issue and are monitoring system performance. US registration submissions are now being accepted, and customers can continue the final Submit step for their sender registration in the Console. This step must be completed by the customer. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 19:36 PDT
Monitoring - We have mitigated the issue and are monitoring system performance. Customers can now continue submitting RCS registrations in the Console. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 17:35 PDT
Identified - We have identified the issue with RCS sender registration and are implementing a fix. Users may continue to be unable to submit new RCS registrations in the United States, and the Submit Registration page may be unresponsive when creating an RCS sender. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 16:21 PDT
Investigating - We are investigating an issue with RCS sender registration. Users may be unable to submit new RCS registrations in the United States, and the Submit Registration page may be unresponsive when creating an RCS sender. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 15:17 PDT
Unable to Login to Console
Resolved - We are no longer experiencing issues when the customers are logging in to the Twilio console. This incident has been resolved.
Sep 2, 19:07 PDT
Monitoring - We are observing a recovery for the issue where the customers were unable to login to the Twilio console. We expect to provide another update in 30 mins.
Sep 2, 18:56 PDT
Update - We are still investigating an issue where Customers are unable to login to the Twilio console. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 18:17 PDT
Investigating - We are investigating an issue where Customers are unable to login to the Twilio console. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 17:56 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Sep 2, 17:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 13:01 PDT
Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 02 September 2026 at 13:00 PDT until 02 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Sep 1, 07:29 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Sep 2, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 13:00 PDT
Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 02 September 2026 at 13:00 PDT until 02 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Aug 31, 16:14 PDT
United Kingdom Account Security Carrier Partner Maintenance - Three
Completed - The scheduled maintenance has been completed.
Sep 2, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 14:00 PDT
Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 02 September 2026 at 14:00 PDT until 02 September 2026 at 15:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Aug 27, 04:35 PDT
User Authentication Identity SNA Missing Redirects for Three in United Kingdom
Resolved - The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.
Sep 2, 13:09 PDT
Update - We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 09:06 PDT
Monitoring - We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 07:00 PDT
Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 05:56 PDT
Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 03:50 PDT
Identified - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 02:50 PDT
Investigating - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 01:49 PDT
SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.
Sep 2, 07:22 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 05:20 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 04:13 PDT
SMS Delivery Delays from Twilio to Multiple Networks in Spain
Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Spain is operating normally.
Sep 2, 07:12 PDT
Update - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Spain and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 06:42 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to multiple networks in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 04:42 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Spain. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 04:00 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 03:18 PDT
Australia Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 03:00 PDT
Scheduled -

Our Voice carrier partner in Australia is conducting a series of planned maintenances from 31 August 2026 at 03:00 PDT until 02 September 2026 at 06:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.



Note, the maintenance will be carried out on each of the following dates and times:


31 August 2026 at 03:00 PDT until 31 August 2026 at 06:00 PDT

02 September 2026 at 03:00 PDT until 02 September 2026 at 06:00 PDT
Aug 25, 23:58 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Sep 2, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 20:00 PDT
Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 01 September 2026 at 20:00 PDT until 02 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Aug 31, 16:12 PDT
SMS Delivery Failures from Twilio to Telma Madagascar
Resolved - The incident has been resolved and SMS delivery from Twilio to Telma network subscribers in Madagascar is operating normally.
Sep 2, 03:37 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Telma network subscribers in Madagascar and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 23:34 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Telma network subscribers in Madagascar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 21:34 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 1, 09:04 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 31, 17:02 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 31, 09:02 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 05:02 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 03:01 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 02:00 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Telma network subscribers in Madagascar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 30, 23:58 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 30, 23:55 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 30, 19:46 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 30, 17:45 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 30, 16:45 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 30, 16:34 PDT

Sep 1, 2026

Republic of the Congo SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 1, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 17:00 PDT
Scheduled -

Our SMS carrier partner in the Republic of the Congo is conducting a planned maintenance from 01 September 2026 at 17:00 PDT until 01 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Republic of the Congo handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 1, 16:01 PDT
Live Chat Support Failing for Customers
Resolved - Issues affecting transferred support chats have been resolved and Live Chat support is operating normally at this time.
Sep 1, 22:07 PDT
Monitoring - Live Chat support is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 1, 21:35 PDT
Update - Our engineers have identified the issue causing failures for customers attempting to engage with Twilio support via Live Chat when their chat is transferred, and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 19:31 PDT
Identified - Our engineers have identified the issue causing failures for customers attempting to engage with Twilio support via Live Chat when their chat is transferred, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 18:31 PDT
Update - We are still investigating an issue affecting live chat support where Customers trying to engage with Twilio support via live Chat could fail. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 17:43 PDT
Investigating - We are investigating an issue affecting live chat support where Customers trying to engage with Twilio support via live Chat could fail. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 16:48 PDT
SMS Delivery Receipt Delays from Twilio to H3G United Kingdom
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom is operating normally.
Sep 1, 21:28 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 1, 21:24 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 17:22 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 15:21 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 12:06 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 10:03 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 09:02 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 05:53 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 03:26 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 02:21 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 01:20 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Sep 1, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 15:00 PDT
Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 01 September 2026 at 15:00 PDT until 01 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 1, 07:22 PDT
SMS Delivery Failures from Twilio to Dukagjjni Kosovo
Resolved - e have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally. This is a duplicated post from https://status.twilio.com/incidents/1p0389r8f5f2
Sep 1, 15:17 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 09:15 PDT
Malaysia SMS Carrier Maintenance - Celcom
Completed - The scheduled maintenance has been completed.
Sep 1, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 10:00 PDT
Scheduled -

The Celcom network in Malaysia is conducting a planned maintenance from 01 September 2026 at 10:00 PDT until 01 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
Aug 28, 13:44 PDT
SMS Delivery Delays from Twilio to Orange Democratic Republic of the Congo
Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in the Democratic Republic of the Congo is operating normally.
Sep 1, 13:12 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in the Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 10:59 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 08:57 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 07:56 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 06:55 PDT
Increase in 502 HTTP Responses for REST API and Console
Resolved - 502 Errors when accessing Console or making REST API Calls has been resolved and is operating normally at this time.
Sep 1, 11:11 PDT
Monitoring - 502 Errors when accessing Console or making REST API Calls are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 1, 10:40 PDT
Update - Our engineers have identified and issue where Customers may experience 502 Errors when accessing Console or making REST API Calls and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 10:15 PDT
Update - Our engineers have identified and issue where Customers may experience 502 Errors when accesing Console or making REST API Calls and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 09:44 PDT
Investigating - Our monitoring systems have detected a potential issue with Increase in 502 Errors when accessing Console or making REST API Calls. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 1, 09:24 PDT
Voice E2E Test failures
Resolved - Voice E2E Test failures has been resolved and is operating normally at this time.
Sep 1, 10:42 PDT
Identified - Our engineers have identified the issue Voice E2E Test failures and are working to deploy a fix. We expect to provide another update in1 hour or as soon as more information becomes available.
Sep 1, 09:58 PDT
Update - We are continuing to investigate this issue.
Sep 1, 09:55 PDT
Investigating - Our monitoring systems have detected a potential issue with Voice E2E Test failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 1, 09:48 PDT
User Authentication Identity SNA Failure Increase and SNA Missing Redirects for Globe Telecom in Philippines
Resolved - The incident has been resolved and User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines is operating normally.
Sep 1, 10:30 PDT
Monitoring - We have observed a recovery in User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 08:11 PDT
Identified - Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 07:35 PDT
Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 07:18 PDT
Investigating - Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 06:18 PDT
Inconsistencies with Suppressions - Block Lists
Resolved - Our engineers have monitored the fix and confirmed that the issue with Suppression Blocks List Data Inconsistencies has been resolved.  The previous impact where a subset of requests from certain regions may not have received timely updates on Block suppressions has been resolved for the SendGrid UI dashboard and for the API.  All services are now operating normally at this time.
Sep 1, 09:27 PDT
Monitoring - We are continuing to monitor the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail delivery is fully operational. We will provide the next update tomorrow morning PDT or sooner if details change.
Aug 31, 21:27 PDT
Update - Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
Aug 31, 20:41 PDT
Update - Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
Aug 31, 19:45 PDT
Update - Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
Aug 31, 18:43 PDT
Update - Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
Aug 31, 17:33 PDT
Update - Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
Aug 31, 16:32 PDT
Update - Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
Aug 31, 15:33 PDT
Update - Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
Aug 31, 14:36 PDT
Update - Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
Aug 31, 13:42 PDT
Investigating - Starting around 11:45 AM PDT, our engineers began investigating an issue where users may experience inconsistencies while viewing Suppression - Blocks list data via API (v3/suppression/blocks) and the dashboard. Mail send is not impacted. We will provide another update in an hour or as soon as more information becomes available.
Aug 31, 12:45 PDT
Voice Call Failures between Twilio and Multiple Networks in Malaysia and Thailand
Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Malaysia and Thailand are operating normally.
Sep 1, 08:42 PDT
Update - We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 04:34 PDT
Monitoring - We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 02:29 PDT
Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 01:58 PDT
Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 00:49 PDT
Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 00:48 PDT
Firebase Outage Impacting Notification Delivery for Twilio Customers
Resolved - This incident has been resolved and the active Firebase outage that was impacting notification delivery for some Twilio customers is operating normally.
Sep 1, 06:06 PDT
Update - We have still seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include:

Twilio Voice
Twilio Conversations
Twilio Notify
Authy

This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in another 30 minutes or as more information becomes available.
Sep 1, 05:38 PDT
Monitoring - We have started seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include:

Twilio Voice
Twilio Conversations
Twilio Notify
Authy

This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 30 minutes or as more information becomes available.
Sep 1, 05:08 PDT
Update - We are still experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include:

Twilio Voice
Twilio Conversations
Twilio Notify
Authy

This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 1 hour or as more information becomes available.
Sep 1, 04:41 PDT
Investigating - We are currently experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include:

Twilio Voice
Twilio Conversations
Twilio Notify
Authy

This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 1 hour or as more information becomes available.
Sep 1, 04:23 PDT
MMS Delivery Delays and Failures from AT&T United States to Twilio Toll-Free Numbers
Resolved - The incident has been resolved and MMS delivery from AT&T network subscribers to a small subset of Twilio Toll-Free Numbers in the United States to Twilio Toll-Free Numbers is operating normally.
Sep 1, 05:45 PDT
Update - We have observed a recovery in MMS delivery from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 04:19 PDT
Monitoring - We have observed a recovery in MMS delivery from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 02:17 PDT
Update - Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 01:01 PDT
Update - Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 23:58 PDT
Update - Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 23:56 PDT
Update - Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 22:45 PDT
Update - Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 21:55 PDT
Update - Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 20:53 PDT
Update - Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 20:13 PDT
Update - Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 19:51 PDT
Identified - Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 18:50 PDT
Investigating - Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 18:28 PDT
United States SMS and MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 1, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 02:00 PDT
Scheduled -

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 01 September 2026 at 02:00 PDT until 01 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States short codes.
Aug 13, 13:40 PDT
SMS Delivery Delays From a Subset of Twilio Short Codes to Multiple Networks in United States
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.
Sep 1, 01:04 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 22:57 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 31, 16:07 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 12:02 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 10:02 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 08:56 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 08:51 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 07:45 PDT

Aug 31, 2026

United Kingdom Account Security Carrier Partner Maintenance - Three
Completed - The scheduled maintenance has been completed.
Aug 31, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 14:00 PDT
Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 31 August 2026 at 14:00 PDT until 31 August 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Aug 21, 03:59 PDT
Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Movistar Argentina
Resolved - The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to Movistar network subscribers in Argentina are operating normally.
Aug 31, 20:41 PDT
Monitoring - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Movistar network subscribers in Argentina and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 18:39 PDT
Update - Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to Movistar network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 17:22 PDT
Identified - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to Movistar network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 16:18 PDT
Investigating - Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to Movistar network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 16:06 PDT
Degraded Experience on S/S, CNAM and VI for Select Phone Numbers
Resolved - The issue affecting S/S, CNAM, and Voice Integrity for phone numbers on sub-accounts has been successfully resolved. We have monitored the systems and confirmed that all services have returned to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience.
Aug 31, 19:43 PDT
Update - After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 16:28 PDT
Update - After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 14:28 PDT
Identified - After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 13:28 PDT
Update - We are continuing to investigate this issue.
Aug 31, 13:28 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Aug 31, 12:37 PDT
Belarus SMS Carrier Maintenance - life:)
Completed - The scheduled maintenance has been completed.
Aug 31, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 15:00 PDT
Scheduled -

The life:) network in Belarus is conducting a planned maintenance from 31 August 2026 at 15:00 PDT until 31 August 2026 at 19:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Belarus handsets.
Aug 27, 04:35 PDT
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Aug 31, 17:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 14:02 PDT
Scheduled -

The Beeline network in Russia is conducting a planned maintenance from 31 August 2026 at 14:00 PDT until 31 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Aug 28, 07:33 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Aug 31, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 10:01 PDT
Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 31 August 2026 at 10:00 PDT until 31 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Aug 25, 03:35 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Aug 31, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 13:00 PDT
Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 31 August 2026 at 13:00 PDT until 31 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Jul 31, 08:38 PDT
SMS Delivery Delays from Twilio to I.C.E Costa Rica
Resolved - The incident has been resolved and SMS delivery from Twilio to I.C.E network subscribers in Costa Rica is operating normally.
Aug 31, 14:35 PDT
Update - We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 30, 22:11 PDT
Update - We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 29, 22:11 PDT
Update - We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 29, 06:08 PDT
Update - We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 28, 22:07 PDT
Update - We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 18:02 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 15:56 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 28, 07:23 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 27, 15:22 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 27, 07:22 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 27, 03:21 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 27, 01:21 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 27, 00:19 PDT
Update - We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 26, 22:34 PDT
Update - We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 26, 14:33 PDT
Update - We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 26, 10:33 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 26, 08:33 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 26, 06:34 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 26, 02:31 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 26, 00:30 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 25, 23:25 PDT
Update - We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 25, 15:23 PDT
Update - We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 25, 11:22 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 25, 09:22 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 25, 05:20 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 25, 03:19 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 25, 02:19 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 24, 21:03 PDT
Update - We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 24, 13:01 PDT
Update - We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 24, 08:59 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 24, 06:58 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 24, 02:51 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 24, 00:45 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 23, 23:45 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 23, 21:53 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 23, 19:53 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 23, 11:47 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 23, 07:46 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 23, 05:34 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 23, 04:34 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 23, 02:22 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 22, 18:13 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 22, 14:07 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 22, 12:07 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 22, 11:06 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 22, 11:01 PDT
Malaysia SMS Carrier Maintenance - Celcom
Completed - The scheduled maintenance has been completed.
Aug 31, 14:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 10:00 PDT
Scheduled -

The Celcom network in Malaysia is conducting a planned maintenance from 31 August 2026 at 10:00 PDT until 31 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
Aug 28, 03:03 PDT
Automated Alert: No Customer Impact
Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Aug 31, 13:56 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Aug 31, 12:10 PDT
SMS Delivery Receipt Delays From a Subset of Twilio Short Codes to T-Mobile United States
Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
Aug 31, 13:40 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 11:33 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 10:45 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 08:44 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 07:42 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 06:43 PDT
Indonesia SMS Carrier Maintenance - XL Axiata
Completed - The scheduled maintenance has been completed.
Aug 31, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 11:00 PDT
Scheduled -

The XL Axiata network in Indonesia is conducting a planned maintenance from 31 August 2026 at 11:00 PDT until 31 August 2026 at 11:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
Aug 27, 05:01 PDT
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on affected networks in the United States are operating normally.
Aug 31, 11:23 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 10:06 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 09:58 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 09:56 PDT
Voice Call Failures and Audio Quality Degradation Between a Subset of Twilio Hong Kong Phone Numbers and Multiple Networks in Hong Kong
Resolved - The incident has been resolved and voice calls between a subset of Twilio Hong Kong Phone Numbers and network subscribers on affected networks in Hong Kong are operating normally.
Aug 31, 07:35 PDT
Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 31, 00:55 PDT
Update - Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 30, 15:59 PDT
Update - Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 29, 15:59 PDT
Update - Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 28, 23:53 PDT
Update - Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Hong Kong Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 28, 15:48 PDT
Update - Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Hong Kong Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 11:47 PDT
Update - Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 09:47 PDT
Identified - Twilio customers may be experiencing voice call failures and audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 08:47 PDT
Update - Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 06:39 PDT
Update - Twilio customers may be experiencing voice call failures and audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 04:33 PDT
Investigating - Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 03:33 PDT
Voice Call Failures and Post Dial Delay from a Subset of Twilio Phone Numbers to United Kingdom
Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom are operating normally.
Aug 31, 07:26 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 31, 00:25 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 30, 00:24 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 29, 01:46 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 28, 17:45 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 13:44 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 11:44 PDT
Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 07:22 PDT
Update - Twilio customers may be experiencing voice call post dial delay and failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 27, 20:35 PDT
Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 27, 12:35 PDT
Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 27, 08:34 PDT
Update - Twilio customers may be experiencing voice call post dial delay and failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 27, 06:34 PDT
Identified - Twilio customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 27, 05:28 PDT
Investigating - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 27, 04:43 PDT
Australia Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Aug 31, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 05:00 PDT
Scheduled -

Our Voice carrier partner in Australia is conducting a planned maintenance from 31 August 2026 at 05:00 PDT until 31 August 2026 at 06:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Aug 21, 23:43 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Aug 31, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 20:00 PDT
Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 30 August 2026 at 20:00 PDT until 31 August 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Aug 27, 13:45 PDT

Aug 30, 2026

SMS Delivery Delays from Twilio to Ooredoo Kuwait
Resolved - The incident has been resolved and SMS delivery from Twilio to Ooredoo network subscribers in Kuwait is operating normally.
Aug 30, 23:21 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Ooredoo network subscribers in Kuwait and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 30, 12:58 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Ooredoo network subscribers in Kuwait and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 30, 04:56 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Ooredoo network subscribers in Kuwait and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 30, 00:56 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Ooredoo network subscribers in Kuwait and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 29, 22:52 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Ooredoo network subscribers in Kuwait. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 29, 07:52 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Ooredoo network subscribers in Kuwait. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 28, 23:46 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Ooredoo network subscribers in Kuwait. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 19:46 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Ooredoo network subscribers in Kuwait. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 17:45 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Ooredoo network subscribers in Kuwait. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 16:45 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ooredoo network subscribers in Kuwait. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 15:56 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ooredoo network subscribers in Kuwait. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 14:56 PDT
Czech Republic Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Aug 30, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 17:00 PDT
Scheduled -

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 30 August 2026 at 17:00 PDT until 30 August 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Aug 21, 03:57 PDT
SMS Delivery Delays from Twilio to Cellcom Israel
Resolved - The incident has been resolved and SMS delivery from Twilio to Cellcom network subscribers in Israel is operating normally.
Aug 30, 20:36 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 30, 20:30 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 30, 18:29 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 30, 17:51 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 30, 17:34 PDT
User Authentication Identity Gateway API Failure Increase for XL Axiata in Indonesia
Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia is operating normally.
Aug 30, 14:03 PDT
Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 30, 11:57 PDT
Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 30, 09:55 PDT
Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 30, 08:54 PDT
Philippines SMS Carrier Maintenance - Globe Telecom
Completed - The scheduled maintenance has been completed.
Aug 30, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 12:00 PDT
Scheduled -

The Globe Telecom network in the Philippines is conducting a planned maintenance from 30 August 2026 at 12:00 PDT until 30 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Jul 30, 14:53 PDT
SMS Delivery Failures from Twilio to DiGi Malaysia
Resolved - The incident has been resolved and SMS delivery from Twilio to DiGi network subscribers in Malaysia is operating normally.
Aug 30, 12:41 PDT
Update - We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 30, 11:16 PDT
Update - We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 30, 07:16 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 30, 05:05 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 30, 03:43 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 30, 01:36 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 30, 00:35 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 30, 00:28 PDT
SMS Delivery Failures from Twilio to Datora Brazil
Resolved - The incident has been resolved and SMS delivery from Twilio to Datora network subscribers in Brazil is operating normally.
Aug 30, 12:21 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 30, 08:14 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 30, 06:09 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 29, 14:08 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 29, 06:07 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 29, 02:07 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 29, 00:01 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 22:56 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 28, 21:16 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 17:14 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 15:09 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 13:15 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 12:14 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 11:54 PDT
SMS Delivery Receipt Delays from Twilio Long Codes to Liberty Puerto Rico
Resolved - The incident has been resolved and SMS delivery receipts from Twilio Long Codes to Liberty network subscribers in Puerto Rico are operating normally.
Aug 30, 11:17 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 30, 09:15 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 29, 21:59 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 29, 05:53 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 28, 21:49 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 17:48 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 15:47 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 14:46 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 28, 11:10 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 28, 03:10 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 27, 23:09 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 27, 21:08 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 27, 18:34 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 27, 16:22 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 27, 15:22 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 27, 15:17 PDT
SMS Delivery Delays from Twilio to Algar Telecom Brazil
Resolved - The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally.
Aug 30, 05:34 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 30, 03:36 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 29, 19:30 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 29, 15:30 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 29, 13:29 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 29, 12:29 PDT
SMS Delivery Failures from a Subset of Twilio Alphanumeric Senders and Long Codes to LIME Cayman Islands
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Senders and Long Codes to LIME network subscribers in Cayman Islands is operating normally.
Aug 30, 04:17 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 29, 20:13 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to LIME network subscribers in the Cayman Islands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 29, 16:13 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 29, 14:13 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 29, 05:46 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 28, 21:43 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 17:43 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 15:42 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 14:42 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 14:38 PDT

Aug 29, 2026

United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Aug 29, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 16:00 PDT
Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 29 August 2026 at 16:00 PDT until 29 August 2026 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
Aug 28, 07:40 PDT
SMS Delivery Delays and Failures from Twilio to Megafon Tajikistan
Resolved - The incident has been resolved and SMS delivery from Twilio to Megafon network subscribers in Tajikistan is operating normally.
Aug 29, 16:37 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 29, 01:34 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 28, 17:33 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 13:27 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 11:27 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 10:27 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 28, 07:50 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 03:49 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 01:44 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 00:43 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 00:00 PDT
Voice Call Failures from Twilio Phone Numbers to Bulgaria
Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Bulgaria are operating normally.
Aug 29, 15:26 PDT
Update - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 29, 14:25 PDT
Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 29, 12:20 PDT
Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 29, 07:45 PDT
Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 28, 23:45 PDT
Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 19:44 PDT
Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 17:44 PDT
Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 16:44 PDT
Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 16:36 PDT
Russia SMS Carrier Maintenance - Sberbank Mobile
Completed - The scheduled maintenance has been completed.
Aug 29, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 14:00 PDT
Scheduled -

The Sberbank Mobile network in Russia is conducting a planned maintenance from 29 August 2026 at 14:00 PDT until 29 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Aug 29, 07:43 PDT
SMS Delivery Receipt Failures from Twilio to Multiple Networks in Brazil
Resolved - We have observed a recovery in SMS delivery receipts from Twilio to multiple networks in Brazil and are monitoring service stability.
Aug 29, 12:55 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 29, 12:52 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 15 minutes or as soon as more information becomes available.
Aug 29, 12:42 PDT
SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Bell Mobility Canada
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada is operating normally.
Aug 29, 04:01 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 29, 01:56 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 29, 00:02 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 23:02 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 22:50 PDT
SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines is operating normally.
Aug 29, 01:31 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 23:29 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 22:14 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 21:14 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 21:09 PDT
SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.
Aug 29, 00:35 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 23:18 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 21:17 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 18:46 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 16:41 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 15:38 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 28, 15:38 PDT

Aug 28, 2026

Aug 27, 2026

Aug 26, 2026

Aug 25, 2026

Aug 24, 2026

Aug 23, 2026

Aug 22, 2026

Aug 21, 2026

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