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Many of your questions or concerns can be solved using the resources below. Be sure to log in before submitting a request so we can better serve you.

Knowledge Base

This guide details step-by-step instructions to solve common problems. The answer to your question can probably be found here.
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Need assistance directly from our support team? Submit a request (after logging in) and receive assistance within 24 hours.
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See where your request is in the queue and when you can expect a response. Each of your requests will be handled by a real, TruGolf human.
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Monday–Friday: 9am–5pm MST
866-711-4653
support@trugolf.zohodesk.com
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Downloads

Product Downloads

You can download all of our products here:
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E6 Product Launcher 1.5.3.0

Required for E6 (2026) and TruGolf MultiSport

1.5.3.0

  • Released: E6
  • Updated the LOGIN screen:
  • Fixed Issue with the AID (Apogee Intelligent Dashboard) not downloading properly.
  • New carousel art for E6 CONNECT
  • Updated the “Live News” feed.
  • Changed “Profile” Carousel option to “Portal” — to more accurately reflect where the selection is taking the user.
  • Changed where “Support” takes the user.
    Now: https://trugolf.com/pages/support
  • Removed BULLET RUSH — until we have a firm launch date.
  • The background image has been changed temporarily to support the new E6 APEX release.

1.5.0.0hf

  • Fixed an issue where some game installations failed unexpectedly.

1.5.0.0

  • The Product Launcher was updated with new graphics.
  • Added: AID (Apogee Intelligent Dashboard)
  • Added: FIELD GOAL FRENZY game
  • Added: “Coming Soon” notifications for upcoming games.
  • Updated the “Live News” feed.
  • Updated Icon to match new branding.
  • Updating Intro Videos to match new branding.

1.2.4.0

  • Fixed a crash that occurred when a license token was malformed or too long.
  • Fixed licenses not being decrypted correctly because of a missing null terminator.

1.2.2.0

  • Added Wild West game
  • Fixed an issue were unlicensed titles were showing up as available

1.2.0.0

  • Added MultiSport Party Pack to list of available games.
  • Updated screenshots and images for Party Pack games.
  • Updated splash screen videos for Party Pack Games.
Multisport Games

Dodgeball 

(1.2)

  • Updated the post-processing (motion blur, ambient occlusion, anti-aliasing, and bloom)
  • Fixed an issue where some users were not able to start a new game.
  • Made version number consistent with all other multisport titles.

Footgolf

(1.23)

  • Fixed the main game loading screen which was not present in the previous version.

(1.21)

  • Fixed an issue with the water hazards on Pacifica where the ball could sometimes end up under the terrain.

Discgolf

(1.2)

  • Updated the post-processing (motion blur, ambient occlusion, anti-aliasing, and bloom)
  • Fixed an issue with Hole 11 (Mysterious Island) there a river/beach area was difficult to see or navigate out of.
  • Fixed an issue where the bonus points for targets in Demolition mode were not showing up.
  • Made version number consistent with all other multisport titles.

Hockey

(1.21)

  • Adjusted the speed and skill level for the goalkeeper in goalie mode to be more challenging in difficult modes.

Baseball, Bowling, Hockey, Soccer

(1.2)

  • Updated the post-processing (motion blur, ambient occlusion, anti-aliasing, and bloom)
  • Made version number consistent with all other multisport titles.
Download
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Apogee Intelligent Dashboard 0.0.2.35

0.0.2.35

  • Introduced a new capability enabling the delivery of beta firmware versions, allowing our team to more effectively respond to and validate fixes for emerging issues.
  • The application now prompts for credentials to help ensure successful and secure update installations.
  • The firmware selection dropdown now defaults to the currently installed version to reduce confusion and improve clarity.
  • Added a display in the bottom-right corner showing the Apogee firmware version, visible when a device is connected.
  • General bug fixes and improvements aimed at increasing the reliability and success rate of firmware updates.

0.0.2.34

  • The On/Off toggle for Laser has been removed to reduce confusion about its purpose.
  • Updated and corrected the On/Off Voice Toggle, to ensure it’s state is preserved across multiple launches.

0.0.2.32

  • Security update

0.0.2.29

  • Removed WiFi button

0.0.2.27

  • Fix made in Error Log System

0.0.2.23

  • Fix pertaining to firmware downloading issues
  • UI bug fixes

0.0.2.19

  • NEW INTRO VIDEO- to help new users get acquainted with the AID
  • DOCUMENTS section turned into HOW TO VIDEOS, filled with videos to instruct the user on the basics of the APOGEE ownership

0.0.2.13

  • Implementation of full automation for lighting adjustment when using a calibration template with grey squares.
  • Camera freezing during calibration improvements.
  • Various bug fixes
  • Additional logging added

0.0.2.8

  • Added a comments field when sending in logs

0.0.2.6

  • Customer facing WIFI connection for future iOS compatibility
  • Grammar corrections in the Tool Tips
  • Improved time for APOGEE to connect to the AID
  • Calibration folder from previous shot added to packet when sending logs
  • Bug where the laser does not show during the Take a Shot section of Calibration
  • Introduction of new feature to ensure the proper AID version is installed for the APOGEE firmware version

0.0.1.25

  • Introduction of tool tips
  • Celsius/Fahrenheit switch for temperature sensors
  • Logs revised to be more user/service agent friendly
Download
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TruFlight 2 Configuration Utility Driver 1.4.0.0

Full Install

TruFlight 2 Utility and Driver Installer 1.4.0.0
(Full Installation) 

1.4.0.0

  • Updated the TruFlight 2 Config Utility to support a revised model of the Ball Camera Case which utilizes a single Ball Camera in conjunction with images from the overhead Club Camera to accurately determine ball launch angle.

1.3.0.1

  • Updated the TruFlight 2 Config Utility to 1.3.0.1 which adds support for the Imaging Source IC Cameras which replace the FLIR cameras in the current version of the TruFlight 2 tracking system.
  • Added the Imaging Source USB Camera Drivers and IC Camera Utility files (which are copied into the Program Files path).
  • Added dll to the Config Utility’s root install directory (which the Config Utility now requires to run).
  • The Imaging Source USB Drivers installer is run and checks for connected IS cameras, which is required before it will install the camera drivers.
  • Added an information dialog when the Imaging Source USB Drivers installer is run that informs user on what it is.
  • If you purchased your TruFlight 2 system after mid-July 2021, IS (Imaging Source) cameras have been used in the ball camera case and their USB camera drivers will need to be installed.
  • Before clicking on Next during Installation, please check the external Driver Installation Wizard window that has opened. Ensure that all TruFlight 2 cameras are plugged into your computer; if no ‘TIS UVC Device’ cameras are found by the Driver Installation Wizard, you can click Cancel to close the Driver Installation Wizard window.
  • If you need to install the IS Camera Drivers at a later date, they can be found on your computer at: C:\Program Files\TruGolf\TruFlight 2 Utilities\TruFlight2ConfigUtility\IC_usbcam_2.9.8.2001_tis
Download
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TruFlight 2 Configuration Utility Update 1.4.0.0

Update Only

TruFlight 2 Config Utility Update 1.4.0.0
(Update Only)

1.4.0.0

  • Updated the TruFlight 2 Config Utility to support a revised model of the Ball Camera Case which utilizes a single Ball Camera in conjunction with images from the overhead Club Camera to accurately determine ball launch angle.

1.3.0.1

  • Updated the TruFlight 2 Config Utility to 1.3.0.1 which adds support for the Imaging Source IC Cameras which can be used in place of FLIR cameras in the current version of the TruFlight 2 tracking system.
  • If you purchased or replaced your TruFlight 2 system after mid-July 2021, IS (Imaging Source) cameras have been used in the ball camera case and their USB camera drivers will need to be installed. You will need to download and run the TruFlight 2 Utilities Driver Setup 1.3.0.1 or greater in order to install the necessary Imaging Source camera drivers on your computer.
Download
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TruFlight Utilities 1.0.0.6

For E6 CONNECT
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TruTrack Diagnostic Utilities 1.0.0.4

Stand-Alone Diagnostic Utilities for TruTrack Systems
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E6 Connect 1.18.0.9

How To Redeem E6 Product Key

Support FAQs

Do you have the latest version of E6 CONNECT?

Updating to the most recent version of E6 Connect can solve many of the issues you may be experiencing.

To check your current version, Launch your E6 Connect and check the Main Menu screen in the lower right corner.

Have you updated to the latest version of Windows?

Updating your Windows software may also solve some of your issues. To learn more, head to: https://support.microsoft.com/en-US/Windows/Deployment/Updates-Lifecycle/windows-update-faq

Do you have the latest video card drivers installed?

Another quick fix to solve common issues is ensuring your Video Card Drivers are installed. To update to the latest video card drivers visit: https://www.nvidia.com

Do you need TruGolf Mini Tips & Answers?

Learn how to get started with TruGolf Mini by viewing our tips and FAQs.

Do you need help installing your TruGolf MAX simulator?

View our installation page to get instructions on how to assemble your simulator.

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TruGolf MAX Installation

MAX Setup Video Assistance

Step-by-step instructions to help you get your TruGolf MAX up and running.
TruGolf MAX Setup Videos
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Setup Help

Vista Setup Video Assistance

Step-by-step instructions to help you get your Vista up and running.
Vista Setup Videos
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