Support

Veldo is built by a small team, and support goes straight to the people who make it. Here is how to get help.

Email us

Write to support@veldo.app. To get a useful answer fast, tell us:

• what you were trying to do,
• what happened instead,
• your macOS version and the Veldo version (Veldo, About Veldo).

We aim to reply within one business day.

Short question, or want to follow along? We are @currentbitsNET on X. Email is still the fastest route for anything involving your licence or billing.

Refunds

Bought Veldo and it is not for you? Email us within 14 days of your purchase and we will refund you in full. No forms, no back and forth. See theterms for the details.

License activation

After you subscribe, Polar sends you back to veldo.app, which opens Veldo and activates it automatically. If that does not happen, open the customer portal linked in your receipt email, copy the license key, and paste it into Veldo’s activation screen.

One license activates one Mac at a time. Moving to a new Mac? Open that same customer portal, deactivate the old machine, and activate the new one. You do not need us for it, though if anything looks stuck, email support@veldo.app and we will sort it out.

Managing your subscription

Billing is handled by Polar, our merchant of record. Your receipt email links to a customer portal where you can manage or cancel the subscription. Cancelling stops future charges; the app keeps working until the end of the period you already paid for.

Updates

Veldo updates itself. When a new version ships, the app offers to install it and relaunch, so you stay current without hunting for downloads. You can always grab the latest build from thedownload link.