FAQs

Check-in is available from 3:00 pm or 4:00 pm, while check-out is by 11:00 am or 12:00 pm, depending on the destination and type of accommodation. These are the standard times for all our buildings, unless your booking specifies otherwise.

Our check-in process is fully online and self-service. Seven days before your arrival, you’ll receive an email with a link to register the ID documents of all guests. Once this is completed, you’ll receive the digital access codes for your apartment.

Check-in is available from 3:00 pm or 4:00 pm, depending on the destination and type of accommodation. If you arrive earlier, you can contact us and we’ll provide information about nearby luggage storage facilities or, if space is available, instructions on where you can leave your luggage in the building. You’ll also find this information in the Guidebook in the Guest App.

If your accommodation is ready before the scheduled check-in time, we’ll let you know as soon as it’s ready so you can check in earlier than expected.

Check-out must be completed by 11:00 am or 12:00 pm, depending on the destination and type of accommodation. If you need to leave your luggage after that time, you can contact us and we’ll provide information about nearby luggage storage facilities or, if space is available, instructions on where you can leave it in the building. You’ll also find this information in the Guidebook in the Guest App.

If you’d like to stay in the accommodation a little longer, you can request a late check-out, subject to availability.

We hope your stay goes smoothly, but it's always important to be prepared. Upon your arrival, we will provide you with a 24-hour contact number for our staff who are available to assist you in case of certain emergencies.

These things happen! We just ask that you let us know as soon as possible. Our maintenance team will assess the situation, and we’ll let you know transparently if there are any replacement or repair costs you need to cover.

Through our app, you will be able to manage traveller registration prior to arrival, upload necessary documents for check-in, make payments, choose your arrival time, receive arrival instructions and digital access to the apartments. Additionally, you’ll have access to a guidebook featuring city recommendations, a manual for appliance usage, and information about additional services available during your stay. Moreover, there’s a chat function available during office hours where we can assist with any questions or concerns you may have.  

All our accommodations come standard with air conditioning, heating, fast Wi-Fi, TV, hairdryer, bathroom amenities, an iron, and bed linen and towels. Apartments also include a modern, fully equipped kitchen. Check the exact equipment list on each accommodation's page.

You can also add extra services, such as airport transfer, breakfast, or cultural experiences through our trusted partners.

You'll have shower gel and shampoo dispensers, hand soap and toilet paper, plus a hairdryer. If your accommodation has a kitchen, we'll leave you a cleaning kit (detergent, dishwasher tablets, cloths, etc.) and a welcome kit with coffee, tea, sugar, salt and olive oil.

If you're staying in one of our hotels, your room will come with a tea and coffee set, a coffee maker and a kettle.

Yes, the rate includes a thorough cleaning before your arrival and after your departure. In our apartments, if you stay more than 7 days, we include an extra cleaning with a change of sheets and towels. In our boutique hotels, housekeeping is carried out daily.

You can request additional cleanings at an extra cost by contacting our Guest Service team.

You'll have free, high-speed fibre-optic Wi-Fi, ideal for video calls. In our apartments, you'll find spacious, well-lit dining tables to work from, while in our boutique hotels, we offer desks in the room or very comfortable common areas.

We have multi-bedroom apartments accommodating up to 10 people, and we offer free cots for babies aged 0 to 2 upon request when making your booking. We don't add extra beds, but many of our apartments feature high-end sofa beds. [Find your ideal family apartment].

The vast majority of our buildings have a lift, but as they are restored historic properties, not all accommodations are 100% adapted (such as extra-wide doorways or step-free showers).

Please, contact us before booking so we can point you to the most accessible units. [Contact the reservations team].

We offer an excellent breakfast box service delivered directly to your accommodation at an additional cost, in partnership with Matías Buenos Días. The boxes include quality fresh products (croissants, artisanal bread, cheeses, cured meats, fresh fruit, yoghurt, juice and coffee) and are delivered within flexible time slots, subject to availability.

In addition, at our boutique hotels located in Porto, we offer a delicious breakfast of regional products, served between 7:30 am and 10:30 am, at an additional cost.

The voltage in Spain and Portugal is 220 volts, and the plugs are European-style (two round pins). If you're coming from the US, the UK or other continents, you'll need an adapter, which you can easily buy at any hardware store near the building. [Contact us if you have any technical questions].

Aspasios is a brand that manages tourist apartments and boutique design hotels in the city centres of Barcelona, Madrid, Seville, Porto, and Lisbon. We offer comfortable, functional accommodations with digital check-in and 24/7 support, ideal for both weekend getaways and long stays. [Discover the story of Aspasios].

Apartments give you independence, your own kitchen, and separate living areas, ideal for going at your own pace. Boutique hotels offer a more personalized experience, with carefully designed rooms, common areas, and daily housekeeping included. You choose whichever style best suits your trip.

Unlike a standard hotel room, our design apartments offer you a living room and a fully equipped kitchen in the most authentic neighborhoods of Barcelona, Madrid, Seville, Porto, and Lisbon, combining the space of a home with professional 24/7 assistance and the reliability of a hotel chain. If you prefer a more personalized service with daily housekeeping and common areas, we also offer boutique hotels.

In addition to home furnishings, at Aspasios we include hotel-style services: fibre Wi-Fi connection, professional cleaning, 24/7 support, and digital check-in. From our Guest App, you can also add extras such as airport transfers, breakfast delivery, or experiences.

Yes, we offer corporate rentals ideal for professionals in Barcelona, Madrid, Seville, Lisbon, and Porto. Our accommodations include high-speed Wi-Fi, a fully equipped kitchen, 24/7 support, and the convenience of issuing consolidated invoices for companies, for both short and long stays. [Request a quote for corporate accommodation].

Depending on the city, the best options are the Aerobús in Barcelona (approx. 35 min / €7), the metro in Madrid (Line 8, 30 min / €5), or the metro in Lisbon (Red Line) and Porto (Violet Line). You can also book a private transfer with us to go straight from the terminal to your apartment. [Book your private transfer].

Our blog is a great starting point :) You’ll find a wealth of information about Barcelona, Madrid, and Porto, including recommendations on restaurants, highlights of city events, and must-visit places.

In addition, through our app, you will have access to your Guidebook, where you can find information about the best plans and places in the city recommended by Aspasios.

They are very safe cities and among the most visited in Europe. However, due to the high volume of tourism, there are pickpockets; we recommend taking extra precautions with bags, phones, and wallets on the metro, terraces, and crowded areas.

We love hearing your feedback. On your departure day, we'll send you an email with a link to rate your experience. You can also leave us reviews on public platforms such as Google Reviews to help other travellers. [Read what other guests say].

Although we love animals, out of respect for guests with allergies and to guarantee maximum hygiene, we don't allow pets of any kind in our accommodations.

Our buildings are very central and don't have private parking, but there are several public parking lots less than 5 minutes on foot. Through the App we'll send you a list of the best nearby options and their daily rates.

You'll be right in the heart of the city; all our accommodations are located a maximum of 15 minutes on foot from the main attractions of Barcelona, Madrid, Porto, and Lisbon. Plus, you'll always have metro or bus stops less than 2 minutes away to get around the entire city.

Within our App you'll have access to the Guidebook with our favorite recommended local spots. You can also visit our Travel Blog, where we constantly publish guides on where to eat, events, and hidden gems in each city. [Read our recommendations blog].