The acquisition also leaves Sequoia-backed Serval as the de-facto startup leader in AI IT service automation, industry watchers believe.
spr.ly/6016B1CLJ8
🚨 CATALYST. IS. LIVE.
Catalyst is the AI agent that automates how automations are built.
It analyzes ticket history and business system data to identify repetitive, manual work, then drafts the workflows, skills, knowledge, and access configurations to automate it. Every
Jake Stauch joined @SquawkCNBC this morning with @SeatGeek CEO Jack Groetzinger.
With Serval, SeatGeek went from 0% to 50%+ of IT requests automated in 60 days, built 132 automations in the first eight weeks, and embedded their engineers into business units as FDEs.
