News
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30 Sep 2026 / AI Ethics & Governance
AI is now ‘super intelligence,’ but federal oversight is still missing
President Trump calls AI by a new name and asserts the U.S. will not be slowing down AI development.
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30 Sep 2026 / CIO Strategy
As AI agents take action, CIOs have to govern the outcome
As Oracle and Progress push AI agents deeper into business processes, CIOs need governance that measures outcomes and defines when humans intervene.
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30 Sep 2026 / AI Ethics & Governance
AI industry copes with out-of-control agents. Here’s OpenAI’s response
The generative AI vendor delayed the release of GPT-6.1 Astra after testing exposed new safety concerns, showing why AI models need continued evaluation and enterprise runtime controls.
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30 Sep 2026 / Threats, Cyberattacks & Vulnerabilities
August's ransomware activity hit new high for the year
NCC Group identified 83 ransomware groups active last month, but it said AI wasn't necessarily what drove the increase in the number of bad actors.
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29 Sep 2026 / CIO Strategy
Oracle Fusion Claw the new grab for fully autonomous agentic AI in ERP
Execution runtime software has governance and auditing features that address concerns about agentic AI security risks, enabling Oracle's new class of outcome-based AI apps.
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29 Sep 2026 / AI Ethics & Governance
While agents cause trouble, calls for AI regulation mount from Anthropic, lawmakers
It seems nearly everyone is calling for regulation. Chief among them is Anthropic, whose AI agents are also key troublemakers.
Technology Insights
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24 Sep 2026 / Customer Experience
How to gather and evaluate customer sentiment
Businesses can glean customer sentiment from sources like surveys, social media, comment cards, contact centers and word of mouth, which can help predict and drive future sales.
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23 Sep 2026 / Customer Experience
A buyer's guide to personalization software products
Personalization software enables businesses to customize customer experiences. But the market is muddled with varying products, rebranding and consolidation.
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22 Sep 2026 / Customer Experience
Top 8 customer support knowledge base software platforms
Customer-facing knowledge base software is a key cog to improve customer self-service. Explore the leading platforms and how to choose the right product for your organization.
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18 Sep 2026 / IT Operations
Seismic shift in Splunk pricing spotlights AI data management
The era of simply amassing heaps of raw telemetry is over, Splunk users say. Viable AI agents for automated IT ops will depend on putting all that data in context.
