Frequently Asked Questions

We currently ship to the United States, Canada, the United Kingdom, most European Union countries, Australia, Japan, Singapore, Malaysia, and New Zealand.

All international shipments are Delivered Duty Unpaid (DDU), which means duties and taxes charged by your local government are collected by your customs office or delivery carrier, not at checkout.

Shipping times are estimates and can vary based on carrier performance, weather, and customs processing.

• U.S. standard: 5–10 business days
• U.S. priority: 2–5 business days
• Canada: 2–5 business days
• Australia: 5–12 business days
• New Zealand: 6–10 business days
• United Kingdom: 6–10 business days
• Most EU countries: 6–14 business days
• Cyprus, Greece, Ireland, Malta,
• Norway, Switzerland: 7–15 business days
• Japan: 8–12 business days
• Malaysia: 8–10 business days
• Singapore: 6–7 business days

We don’t guarantee exact delivery dates, but we’ll always do our best to get your order moving quickly.

Within the U.S., we offer Standard and Priority Delivery options. Orders placed before 12 PM CT (Monday–Friday) with Priority Delivery will ship from our warehouse the same day, and typically reduce transit time by about 3–5 business days compared to Standard. Orders placed after 12 PM CT, on weekends, or on U.S. public holidays will ship the next business day.

For international orders, shipments typically leave our fulfillment centers the same day if placed before 1:30 AM GMT / 2:30 AM Central European Time (CET). Placing your order before this cutoff can help reduce overall shipping time by approximately 3–5 business days compared to orders placed after that time.

Yes, we do. Orders to Alaska and Hawaii ship via Priority only (FedEx 2Day One Rate) and aren’t eligible for free shipping. Orders to Puerto Rico are also supported, but free shipping isn’t available for this destination.

All international orders are shipped DDU (Delivered Duty Unpaid). This means:

• Duties, taxes, and import fees are collected by your local customs authorities or carrier.
• These charges are not included in your order total at checkout.
• We may still collect applicable VAT or sales tax at checkout where required by law, and this is separate from any import duties or fees that may be charged on delivery.

Customs processing may introduce additional delays beyond the transit times listed above.

Free shipping minimums by country/region:

• Continental USA: $75 USD
• Canada: $150 CAD
• Australia: $120 AUD
• United Kingdom: £75 GBP
• Most European Union countries (except Malta and Cyprus): €80 EUR
• Bulgaria, Denmark, Hungary, Poland, Romania, Sweden: $95 USD equivalent
• Japan, Malaysia, Singapore: $95 USD equivalent
• New Zealand: $95 USD equivalent

Quick reminders:

• Free shipping is available on standard shipping only and is based on your post‑discount product subtotal (taxes not included).
• Any applicable duties and import taxes are still the customer’s responsibility and may be collected by local customs or the carrier.
• For countries and regions not listed above, we do not offer free shipping due to distance and/or certain tax restrictions.
• If your cart does not meet the minimum for your region, you’ll see real‑time shipping options and rates at checkout.
• Keep in mind that any savings applied at checkout—such as automatic discounts, free gifts, discount codes, or gift cards—will reduce your subtotal and may affect whether you still qualify for free shipping.

You have a 1‑hour window after placing your order during our business hours (8 AM–5 PM CT) to request changes or cancellation. After that, your order may already be in processing and updates are not guaranteed, but contact us and we’ll do our best to help.

For orders placed on Amazon:

• Delivery changes, tracking updates, and refunds must be handled directly through your Amazon account and Amazon Customer Service.
• We don’t have access to modify or manage Amazon shipping details from our side.

The main differences:

• Amazon: Access to Prime and Amazon‑specific discounts.
• bestself.co: Exclusive bundles (often around 20% off combined retail), select products not sold on Amazon, and occasional inserts, postcards, and special anniversary boxes included in your package.
  

We want you to feel confident using tools that support progress over perfection, so we offer a clear return window. If you’d like to return an item, please contact us within 15 days of delivery. Once your return is approved, it must arrive at our warehouse within the following 15 days to remain eligible.

If you have any questions about whether your order qualifies, reach out to us anytime at support@bestself.co and we’ll be happy to help.

We also believe in mindful shopping—each return adds to packaging waste and carbon emissions. By choosing carefully before purchasing, you help us reduce our collective environmental impact while still getting tools that genuinely support your goals.

Once an order has been fulfilled and shipped, it’s usually too far along in the process to change or cancel, but your order may still be eligible for a return under our standard return window. If you’re unsure what’s possible for your specific order, contact us at support@bestself.co and our team will be happy to review your options with you.

To be eligible for a standard return:

• Products must be unopened and in their original shrink‑wrapped packaging.
• A 10% restocking fee applies.
• Return shipping costs are the customer’s responsibility.

If your product has been opened or used, please contact support@bestself.co so we can review options case by case.

At this time, we do not accept international returns. We’re working toward options with a return partner and will update this policy when that becomes available.

We do not offer direct exchanges. In some situations we may arrange replacements (for example, certain defects or significant issues), but restocking or other fees may still apply.

If your tracking shows “Delivered” but you can’t locate your package, please:

• Double‑check around your delivery location (front door, side door, mailbox, lobby, building office, with neighbors, etc.).
• Confirm the shipping address on your order confirmation and tracking page.
• Wait 5 days, as some carriers mark a package as delivered several days before it actually arrives. We understand this may be inconvenient, but we’ve seen this happen often enough that we’ve learned it’s a common practice with some carriers.

If you still can’t locate your order after these steps, contact support@bestself.co with your order number and tracking details.

It can also be helpful to visit your nearest post office or carrier office to report the missing or stolen items directly and provide your tracking information.

While we’re not responsible for packages after they’re marked as delivered by the carrier, we’ll review your case, help you open an inquiry with the carrier when possible, and let you know what options may be available.

Each item is shrink‑wrapped individually to help protect it from external elements during shipping. However, shipping can still be bumpy, and corner dings or transit damage can occur.

If the corner ding or cosmetic damage does not affect the normal use of the product, we may not be able to offer a reshipment or refund. Please contact support@bestself.co for an assessment and include clear photos of:

• The individual product(s)
• The packaging/box – showing all exterior sides
• The packing slip
• The shipping label

We’ll review your case, assist you in filing a claim with the carrier if applicable, and advise you on next steps.

For carrier claims involving heavily damaged items or missing products, you may be asked to visit your local post office with:

• The packaging/box– showing all exterior sides
• Any packaging materials/fillers
• The damaged contents (if applicable)
• The packing slip and shipping label

Once we receive and inspect your return, we’ll process your refund minus any applicable restocking fees and shipping costs. Refund timing can vary by bank or card issuer, but you can generally expect it to appear within 5–10 business days after processing.

Digital download sales are final and non‑refundable once the order is completed and the files are made available to you. Because these products are instantly accessible and can’t be “returned” like physical items, they aren’t eligible for returns or exchanges.

Our tools are built on science‑backed principles of psychology, productivity, and personal development so you can build better habits and follow through on what matters. With consistent use, they help you gain clarity, take action, and create meaningful progress in your goals, relationships, and everyday life.

Start with the area of your life you most want to improve right now—whether that’s getting more done, feeling more organized, or deepening your relationships. For productivity and goal‑setting, the Self Journal is a great place to begin because it helps you turn big goals into daily, doable actions. For deepening relationships and conversation, try our Intimacy Deck, Date Deck, or other conversation decks designed to spark meaningful connections and meaningful conversations. Each product includes simple instructions so you can start using it right away, even if you’ve never used a tool like this before.

Helpful links you can check out:

Productivity and Goal Setting

• 7 Reasons Why the Self Journal Is Ideal for Achieving Goals
• Welcome to Your Journey to Success with the Self Journal
• The Science Behind Helm

Deepening Relationships and Conversations

• Fun Ways to Use the Intimacy Deck
• 5 Ways the Relationship Bundle Game for Couples Build Bonds
• This Deck Of Cards Amped Up The Intimacy With My S.O.
  

If you want to foster more meaningful connections with your partner, friends, or family, look for our connectivity tools such as:

• Intimacy Deck
• Date Deck
• Icebreaker Deck
• Family Icebreaker Deck
• Little Talk Deck

These are designed to encourage honest conversations, curiosity, and shared reflection. Visit our Romantic Connection, Social Connection, and Kids & Family collections for more tools to stay connected with your loved ones.

If you want to get more done with less stress, start with our productivity tools designed for progress over perfection.

• Self Journal – A 13‑week goal‑focused planner that helps you set clear targets, break them into daily actions, and reflect on your wins and lessons.
• BestSelf Planner – A 6‑month undated planner ideal if you want to manage work, life, and long‑term goals in one place with a more flexible, big‑picture view.
• Weekly Action Pad and Project Action Pad – Great desk companions for planning your week, organizing projects, and keeping priorities visible while you work.
• Helm – Stay focused and avoid distractions with a simple tap of your phone. It pairs with a subscription‑free app that lets you limit or pause social media and other digital distractions so you can stay on task.

If you’re not sure where to begin, we generally recommend starting with the Self Journal to build a strong planning and reflection habit, then adding other tools as your system evolves.

Get to know more about our Personal Growth and Professional Growth collections to find other tools that help you progress in every area of your life, from self‑discovery and mindset to focus, planning, and career development.

Yes—our conversation decks and relationship tools are designed to be inclusive and work for all kinds of relationships and identities. Prompts are written in gender‑neutral language wherever possible.

We’re proud to be a global company with responsibly sourced materials. Our products are assembled or printed in Colombia or China, depending on the item.

We’re consistently updating and improving our products so you can get the most value from every tool you use. Most updates are cosmetic (such as new colors) or small content improvements, like adding extra sections or prompts in response to customer feedback, while keeping the core content and functionality the same. If you believe you’ve received an older version of a product, please email support@bestself.co right away with clear photos of the item, the packaging, and your packing slip. We’ll review your case to confirm which version you received and make sure everything is still complete and usable.

Because older versions remain fully functional, we’re not able to offer full refunds or accept returns solely on the basis of receiving a previous version.

Yes, we offer bulk and corporate gifting options. We also have a wholesale presence via Faire for retailers at bestself.faire.com.

You may also check out these sections in our website for more information:

• Corporate Gifting
• Wholesale & Bulk

At this time, we do not offer personalization or custom logo branding on our products. You can still use our existing tools for corporate gifting, workshops, and team events without customization.

For bulk or corporate orders:

• Visit our Corporate Gifting and Wholesale & Bulk pages for an overview.
• Email us at support@bestself.co with your needs, timelines, and quantities.
• Fill out this Wholesale/Bulk Order form to get to know more about your needs.

We’ll help you choose the right products for your group and share current pricing and availability.

From time to time, we run promotions and share discount codes with our community through email, social media, and special campaigns. Availability and details may change throughout the year.

Yes—thanks for taking the time to get informed. Think of this as a little treasure for those who read the fine print.

Use code FAQS10 at checkout to get 10% off your order, one time per customer.

Our system can only handle one type of deal at a time—either a free gift or a discount code. When you add a discount code like FAQS10, any free gifts in your cart may be removed so the discount can apply correctly.

A few important notes about discount codes and free gifts:

• Only one discount code can be used per order.
• Discount codes are not stackable with other codes, automatic discounts, or promotions.
• If you just placed an order, you can use FAQS10 on your next purchase, but we can’t apply discounts retroactively.
• If your cart includes free gifts, adding a discount code may remove those free gifts from your order.
  

We know a good bargain is hard to resist, but our checkout only accepts one discount code per order. Only one code can be applied at a time, and FAQS10 can’t be combined or stacked with any other discounts or promotions.

Our team is here to help with orders, product questions, and anything else you need.

• Email: support@bestself.co
• Chat: Use the chat widget on our website to leave us a message.

We currently do not offer phone or SMS support.

Our support team is available Monday through Friday, 8 AM – 5 PM CST. We aim to respond to all inquiries within 1 business day, excluding major holidays.

First, check your spam, junk, or Promotions folder for emails from BestSelf Co. If you still don’t see anything, contact our support team with your name and the email address used at checkout and we’ll be happy to help.

If you use the Shop app and have a Shop account, you can also log in there to view your recent BestSelf Co orders and find the tracking ID for each one.

We love hearing how our tools are helping you, and where we can make them even better. Send your feedback, ideas, or suggestions to support@bestself.co.