Your preference has been updated for this session. To permanently change your account setting, go to My Account
As a reminder, you can update you preferred country or language anytime in My Account
> beauty2 heart-circle sports-fitness food-nutrition herbs-supplements pageview
Click to view our Accessibility Statement
Free Shipping over CA$39.00
checkoutarrow
Supplements
Sports
Bath
Beauty
Grocery
Home
Baby
Pets
Brands A-Z
Health Topics
Specials
Best Sellers
Try
New
Wellness Hub

Returns & Refunds

Wellness made easy — with a simple, worry-free return process.

Start a Return

FAQs

Return process in 3 simple steps

1
Submit your request
  1. Log in to your iHerb account and go to your Orders page.
  2. Click Refunds/Returns on the order to select the specific item(s) you’d like to return.
  3. Follow the on-screen instructions to submit your request.

Start a Return
2
After you submit your request

We’ll review your request and respond within 48 hours. Most are approved quickly, but some may take longer if a manual review is needed. You’ll get an email update once a decision is made.

If your request is approved, you may receive a Return Label Email with next steps. Please note that you will need to return your package within 14 days.

Domestic return labels are free; international returns are not eligible for prepaid labels.

3
Ship the item & receive your refund

Your refund will be processed once we receive the item(s) in its original condition. You can check your refund status at any time on your Orders page.

Please allow 7–10 business days for refunds to be processed back to your original payment method. International refunds may take up to 35 days to appear.

iHerb return policy

Return window

Product type
Days window

Most products

Purchased on iHerb. com or App

30 days

Purchased on other platforms (Amazon, Walmart, etc.)

30 days

iHerb brand products

Purchased on iHerb. com or App

90 days

Purchased on other platforms (Amazon, Walmart, etc.)

30 days

Product type
Purchased on iHerb.com or app
Purchased on other platforms (Amazon, Walmart, etc.)
Most products
30 days
30 days
iHerb brand products
90 days
30 days

Refund policy overview

At iHerb, we want you to shop with confidence. If you’re not completely satisfied with your purchase, you may request a return or replacement within the applicable time window.

  • Most products: Returns accepted within 30 days from the day you receive your order.
  • iHerb brand products: Enjoy an extended 90-day return period.
  • Purchases from other platforms (e.g., Amazon, Walmart): Eligible for a 30-day return window.

Please note that submitting a refund request does not guarantee approval . Each request is reviewed individually, and iHerb reserves the right to limit or deny requests that show signs of misuse or abuse. For full details, please visit our Refund Policy page. 

International returns

  • iHerb does not provide return labels for international orders.
  • Refund amounts may differ from the original purchase total due to return postage, exchange rates, handling, or customs fees.
  • Some unclaimed or refused orders are destroyed by carriers and cannot be refunded.

Return policy exclusions

Unapproved returns

  • Items returned without a prior refund request will be refused and returned to the sender.

Mistaken returns

  • Ensure you return the correct item — iHerb cannot keep or return items mistakenly sent to us.

Policy violations

Misuse of the refund process can result in account suspension. Examples include:

  • False claims of non-delivery or product defects
  • Submitting duplicate or excessive refund requests
  • Returning used or damaged items
  • Engaging in fraudulent chargebacks
  • Refusing or repeatedly not claiming orders

We may issue warnings, suspend Rewards Credit privileges, or permanently close accounts that violate our policies.

Right to modify policy

Submitting a refund or replacement request does not guarantee approval. iHerb reserves the right to limit, deny, or modify refunds or replacements at any time and to close accounts engaged in fraudulent or abusive activity.

Frequently asked questions (FAQs)

How long does it take to get my refund?
  • Your refund will be processed once we receive the item(s) in their original condition.
  • Store credit is typically issued within 24 hours. Refunds to your original payment method may take 7-10 business days to process, or up to 35 days for customers outside of the United States.
Do I need to return my product to get a refund?
  • Not always. Some returns can be approved with photo documentation. Wait for your return confirmation email before returning or discarding products.
  • If a return is required, the product(s) must be returned in their original condition within 14 days.
Can international customers return items?

Yes, but shipping costs are the customer's responsibility. iHerb does not provide return labels for international returns.

What if my card has expired or my account is closed?

Contact your financial institution to arrange an alternative refund method.

Why was my refund request denied?

Common reasons include missed return windows, used or incorrect items, or policy misuse. Each request is reviewed individually.

Need help?

If you need further assistance, please visit our Contact Us page.