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EasyVista offers extensive integration and interfacing capabilities with third-party systems. Thanks to its flexible and open architecture, the platform can connect to a wide range of applications and data sources.
Integration models (with CSV files, SQL databases and directories)
Technical Support Agent (email exchange)
Functionalities:
CSV data sources
Online CSV data sources (real-time integration)
HTML Script widgets (real-time integration)
REST data sources (real-time integration based on third-party system REST API)
EV Service Manager functionalities
Below is a non-exhaustive list of services and solutions that have already been integrated by EV teams, partners, or customers.
Service Manager
Automated Inventory Solutions (ITAM)
EV Reach (via Talend) | GLPI | Ivanti |
|---|---|---|
Integrate data from the EV Reach Equipment/Software/Attribute tables into the EV Service Manager Equipment/Software/ Attributes tables. | Integrate data from the GLPI Equipment/Software/Attribute tables into the EV Service Manager Equipment/Software catalogs. | Integrate data from the Ivanti Equipment/Software/Attribute tables into the EV Service Manager Equipment/Software catalogs. |
Know & Decide | Microsoft Active Directory / ITAM | Quest KACE |
Generate your CMDB from the Equipment (Know & Decide) connector dedicated to update CI forms. | Integrate data from the Microsoft Active Directory database into the EV Service Manager Equipment/Employee tables. | Integrate data from the Quest KACE Equipment/Software/Attribute tables into the EV Service Manager Equipment/Software catalogs. |
Scalable | SCCM | |
Integrate data collected by the Scalable Asset Vision RegistryTM automatic inventory tool into the EV Service Manager Equipment/Software/License tables. | Integrate data from the SCCM Equipment/Software/Attribute tables into the EV Service Manager Equipment/Software catalogs. |
Business Intelligence
Microsoft Power BI | ||
|---|---|---|
Create Power BI reports using your Service Manager data. |
Communication
EasyVista App for Microsoft Teams | Everbridge | Microsoft Lync |
|---|---|---|
Chat with the EasyVista virtual agent to find solutions to known errors in the Knowledge Base, create and monitor tickets. | Send information by email to Everbridge via an EV Service Manager process or by using Zapier. | Launch an EV Service Manager quick call from the Lync chat window for one of the contacts in the conversation window. |
Live Chat Tools | Tawk.to | EV Service Manager to WhatsApp (via Microsoft Power Automate) |
Integrate to EV Service Manager a Live Chat tool. | Create incidents in EV Service Manager =based on chat transcripts and missed chat messages while offline of Tawk.to. | Send a WhatsApp message after accepting or rejecting a change request in EV Service Manager, using Microsoft Power Automate. |
WhatsApp to EV Service Manager (via Microsoft Power Automate) | ||
Create an EV Service Manager ticket after receiving an incident message from WhatsApp, using Microsoft Power Automate. |
DevOps Tools and Git Version Control Tools
See the Azure DevOps (via Microsoft Power Automate) | GitHub (via Microsoft Power Automate) | Jenkins (via Microsoft Power Automate) |
|---|---|---|
Find all the integrations that enable you to manage Bug work items in Azure DevOps from Service Manager tickets, using Microsoft Power Automate. | Find all the integrations that enable you to manage GitHub issues from Service Manager tickets, using Microsoft Power Automate. | Start or stop a Jenkins job when a configuration item (CI) is added or removed from the service catalog, using Microsoft Power Automate. |
JIRA (via Microsoft Power Automate) | JIRA (via Zapier) | |
Create a JIRA ticket from a ticket created in Service Manager, using Microsoft Power Automate. | Perform actions in both Service Manager and Jira using Zapier. |
Directories / SSO
Google Cloud / Application | LDAP Authentication | Microsoft Entra ID |
|---|---|---|
Create a Google Cloud application with the permissions required to use an API. | Configure the LDAP authentication LDAP via the SMOAuthService service or via EV Service Manager. | Create a Microsoft Entra ID application with the permissions required to use an API. |
Microsoft Active Directory / LDAP | OpenLDAP | |
Use the authentication and authorization mechanism of your LDAP corporate directory. | Use the authentication and authorization mechanism of your OpenLDAP corporate directory. |
Integration Solutions
Microsoft Azure Logic Apps | Microsoft Graph | Microsoft Power Automate |
|---|---|---|
Perform actions in both EV Service Manager and a third-party service using a logic app. | Create a gateway in Microsoft Graph to use the Microsoft Bookings API. | Create a sentiment analysis process of tickets created in EV Service Apps and notify an EV Service Manager manager when the user is dissatisfied. |
Talend | Zapier | |
Integrate different data sources in EV Service Manager using Talend jobs. | Perform actions in both EV Service Manager and a third-party service using Zapier. |
IT Operations Management (ITOM)
Administration Tools | Bomgar Remote Support | EV Observe |
|---|---|---|
Use the administration tools that can be run using the Launch a script wizard or a dedicated command button in certain forms. | Implement a Bomgar remote support session on an EV Service Manager form. | Create a ticket in EV Service Manager containing the information of an event reported on EV Observe monitoring. |
TeamViewer (via a deep link) | ||
Implement a TeamViewer remote support session on an Equipement form or an Incident form linked to an equipment, using a deep link. |
Project Management
Kanbanize | Trello (via Zapier) | |
|---|---|---|
Perform actions in both EV Service Manager and Kanbanize. | Perform actions in both EV Service Manager and Trello using Zapier. |
Other
Adobe Sign (via Microsoft Power Automate) | ChatGPT | Ellucian Banner® |
|---|---|---|
Incorporate an Adobe Sign e-signature process for a ticket created in Service Manager, using Microsoft Power Automate. | Analyze a Service Manager ticket description in ChatGPT to automatically obtain a set of responses to help resolve it. | Import to Service Manager Banner® user information. |
Interact | Microsoft Bookings (via Microsoft Power Automate and Microsoft Graph) | Sentiment Analysis (via Microsoft Power Automate) |
Consult digital experience monitoring (DEM) data collected by Interact using Service Apps contextual apps implemented in Equipment and Configuration Item (CI) forms. | Access your calendar data using Microsoft Power Automate. | Create a sentiment analysis process of tickets created in Service Apps and notify a Service Manager manager when the user is dissatisfied. |
Service Apps
Business Intelligence
Google Analytics | Qlik Sense | |
|---|---|---|
Display in your EV Service Apps apps all available data analyzing traffic to your websites and to your EV Service Apps apps. | View your Qlik Sense data and apps from all your EV Service Apps apps. |
Communication
Cisco WebEx | Live Chat Tools | Tawk.to |
|---|---|---|
Integrate to your EV Service Apps apps redirection links to specific pages on WebEx sites. | Integrate to your EV Service Apps apps a Live Chat tool. | Integrate to your EV Service Apps apps a Tawk.to chat widget to communicate in real-time with your prospects and customers. |
Zendesk Chat (Zopim) | ||
Integrate to your EV Service Apps apps a Zendesk chat widget to communicate in real-time with your prospects and customers. |
Customer Relationship Management (CRM)
Agile CRM | Oracle Marketing Cloud - Eloqua | |
|---|---|---|
Display in your EV Service Apps apps information from your Agile CRM domain. | Display in your EV Service Apps apps information from your Eloqua instance. |
Enterprise Content Management (ECM)
Sharepoint | WordPress | XWiki |
|---|---|---|
Display your EV Service Apps apps in a Sharepoint site. | Display in your EV Service Apps apps the content of websites created using WordPress. | Display in your EV Service Apps apps information from your XWiki domain. |
ITSM / Service Desk - Help Desk
Freshdesk | Zendesk Support | |
|---|---|---|
Display in your EV Service Apps apps information from your Freshdesk domain. | Display in your EV Service Apps apps information from your Zendesk domain. |
Social Networks
Skype | Viva Engage | X (formely Twitter) |
|---|---|---|
Integrate to your EV Service Apps apps an access to Skype that allows your users to make a call and/or display an instant message window with a predefined contact. | Integrate to your EV Service Apps apps Viva Engage feeds from your domain. | Integrate to your EV Service Apps apps a X timeline. |
Other
Google Agenda | Google Sheets | Microsoft Outlook |
|---|---|---|
Access your Google calendars data from your EV Service Apps apps. | Access your Google Sheets spreadsheets from your EV Service Apps apps. | Display in your EV Service Apps apps a shared Microsoft Outlook calendar. |
UserVoice | VMware AirWatch | |
Display in your EV Service Apps apps information from your UserVoice domain. | Provide your EV Service Apps apps on smartphones of your users through the VMware Workspace One platform. |
Self Help and Service Bots
Collaborative Platforms
Microsoft Teams | ||
|---|---|---|
Add an EV Service Bots virtual agent to Microsoft Teams. Users and corporate employees will both be able to communicate with this virtual agent. |
REST API of Third-Party Products
EV Service Manager | SMSMode | |
|---|---|---|
Download a set of procedures that enables you to exchange information with EV Service Manager and your EV Self Help projects, using the EV Service Manager REST API. | Download a set of procedures that enables you to send SMS from your EV Self Help projects, using the EV Service Manager REST API. |
Other
EV Self Help Extractor | ||
|---|---|---|
Synchronize automatically your EV Self Help knowledge bases and your EV Service Manager known errors and knowledge articles base. |
EV Observe
Ticketing Systems
Artis | EV Service Manager | GLPI |
|---|---|---|
Create and synchronize tickets in both Artis and EV Observe, using the Artis REST API. | Create and synchronize tickets in both EV Service Manager and EV Observe, using the EV Service Manager REST API. | Create and synchronize tickets in both GLPI and EV Observe, using the GLPI REST API. |
Ivanti Service Desk | Jira Service Management | Kace |
Create and synchronize tickets in both Ivanti Service Desk and EV Observe, using the Ivanti Service Desk REST API. | Create and synchronize tickets in both Jira Service Management and EV Observe, using the Jira Service Management REST API. | Create and synchronize tickets in both Kace and EV Observe, using the Kace REST API. |
ServiceNow | ||
Create and synchronize tickets in both ServiceNow and EV Observe, using the ServiceNow REST API. |
Other
Grafana | ||
|---|---|---|
Install the dedicated Grafana plugin to create dashboards and charts from your EV Observe metrics. |
