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Site Privacy Policy

Last Updated Date: 9/24/2024

This Privacy Policy describes how Helios Software (“Helios”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our website (the “Site”).

Information We Collect

We collect several different types of information for various purposes to improve our services to you.

  • Information you provide directly to us: We collect personal information that you voluntarily provide to us when you use the Site, such as your name, email address, and phone number. This information may be collected when you register for an account, subscribe to a newsletter, or contact us for support.
  • Information collected automatically: We also collect certain information automatically when you visit the Site. This information may include your IP address, browser type, operating system, the referring website, pages that you view on the Site, and the dates and times of your visits. 
  • Information collected from third parties: We may also collect information about you from third parties. This information may include your name, demographic information, and information about your activity on other websites. We will not collect any personal information about you from third parties without your consent.

How We Use Your Information

We use the information we collect for a variety of purposes, including:

  • To provide and operate the Site
  • To process your orders and requests
  • To personalize your experience on the Site
  • To send you marketing and promotional communications
  • To respond to your inquiries and requests
  • To improve the Site

When you visit or log in to our website, cookies  and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

Sharing Your Information

We may share your information with third-party service providers who help us operate the Site and provide our services. These service providers are obligated to protect your information and are only permitted to use it for the purposes we specify.

We may also disclose your information if required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process served on us, or to protect and defend the rights or property of Helios or our visitors.

Your Choices

You have several choices regarding your information:

 

  • You can opt out of receiving marketing and promotional communications from us by following the unsubscribe instructions in those communications.   
  • You can access and update your personal information by contacting us.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of your information.

Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. If we learn that we have collected personal information from a child under the age of 13, we will delete that information from our records.   

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.   

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at [email protected].