GETTING STARTED

Q: Are there any tutorials for getting started on eRank?

Yes, there are. Click here to learn how to get started with eRank.

We are always adding new tutorials to our eRank YouTube channel. We also publish weekly posts on our blog. Here, you can find trend reports discussing the most searched keywords on Etsy right now and search trends for the upcoming season. You’ll also find tips for preparing your shop for holidays and seasonal events, articles on Etsy SEO, quick how-to’s and in-depth demos on specific eRank tools, and lots more.

Our team has weekly live Q&As on YouTube where we teach you how to sell on Etsy using eRank’s tools and features.

We also have over 29,000 helpful members in our private Facebook community, which you can join here.

ACCOUNT

Q: Where can I find my eRank Invoices?

To access your eRank receipts, go to “Settings” in the Main Menu, then scroll down to the “Invoices” section.

Q: Can I link two or more of my Etsy shops to my eRank Basic*, Pro, or Expert subscription?

Yes, you can. While Free members can connect one shop, Basic* members can connect up to five shops, Pro members can connect up to 10 shops, and Expert members can connect up to 100 shops.

Steps:

1. Log into the Etsy shop you would like to connect.
2. Log into your eRank account.
3. Go to the Settings page (accessible via the Main Menu).
4. Scroll down to the “Your Shops” section and click “Connect Your Shop.”
5. At this point, you will be taken back to Etsy. Here, you will be asked if it is okay to give eRank access to your shop’s data.
6. Review the message from Etsy and click the “Grant Access” button to allow eRank to access your shop data.

*Please note that the Basic plan was introduced during COVID-19 to support sellers and was retired in August 2025 due to Etsy’s new API pricing. If you’re currently on Basic, you can keep your plan unless you cancel or upgrade.

Q: How do I change my payment method?

For your security, eRank does not save your payment details.

To change your payment method, go to “Settings” in the Main Menu. Scroll down to the “Subscription” section and click “Change Payment Method.”

Q: Can I connect my Amazon or eBay shops to eRank?

Currently, you can only connect an active Etsy shop to eRank. We may allow other platform shops to connect to eRank in the future.

Q: My shop was disconnected from eRank. What do I do?

1. Log into the Etsy shop you would like to reconnect.
2. Log into your eRank account.
3. Go to the Settings page (accessible via the Main Menu).
4. Scroll down to the “Your Shops” section and click “Connect Your Shop.”
5. At this point, you will be taken back to Etsy. Here, you will be asked if it is okay to give eRank access to your shop’s data.
6. Review the message from Etsy and click the “Grant Access” button to allow eRank to access your shop data.

Q: How do I switch to my other shops that are connected to eRank?

Click the name of the shop you’re currently viewing in the bottom left-hand corner of your screen, then select the name of the shop you wish to view from the pop-up menu.

RANKING

Q: Where on eRank can I see what Etsy page my items are ranking on?

Use the Rank Checker tool to see where your items are ranking on Etsy. This tool scans the top 500 listings on Etsy for any given search term and will let you know if any of your listings are found for that term. Keep in mind that Rank Checker results aren’t personalized, so what is shown is a good indication of what the average Etsy shopper will see.

Q: Why does my listing appear on a different page on Etsy than is reported by Rank Checker?

Rank Checker returns what an average Etsy shopper sees when searching on Etsy. When you search on Etsy, the results are personalized for you and your location and may be different from what the “average person” sees.

Q: Where can I see my Etsy shop ranking?

You can see your Etsy shop’s global and national sales ranks located at the top of your eRank Dashboard.

Q: In the Spotted on Etsy tool, what is the difference between “Rank” and “Position”?

Rank is a “1” to “100” numerical score, with “1” being best. A listing that ranks at “1” currently appears at the very top of search results when eRank scans listings from Etsy for the keywords highlighted in the report.

Position is connected to page and placement. It is based on rank, but helps you determine where your listing appears on what page. For example, if your listing has a rank of “1,” it would appear in position 1 on page 1. Since Etsy shows 48 listings per page (not including ads), a rank of “49” would appear on page 2 in position 1.

LISTING OPTIMIZATION

Q: Where is the Listing ID?

You can find a listing’s ID in multiple places. If you are looking at a listing on Etsy, it is the number that appears immediately after “https://www.etsy.com/listing/”. Example: https://www.etsy.com/listing/123456789/this-is-a-listing-title.

You can also find listing IDs (for your own listings) via the Listings tool, which shows all of your active, drafted, expired, and sold out Etsy listings.

Q: I write everything in lowercase letters. Does that affect how my Etsy listings will rank?

It shouldn’t matter, but keep in mind that Etsy encourages sellers to use “title case” for titles. That is, capital letters for the principal words, and lowercase for the articles, conjunctions, and prepositions. Also, please note that titles should not have more than three words in all-capital letters.

Q: Why are missing attributes flagged as a problem in eRank?

Attributes help shoppers find your items more easily in search results. Depending on the categories you select for your listing, you’ll see optional attributes you can choose, such as color, size, etc. Choosing relevant attributes increases the possibility that your item will appear when shoppers use attributes to filter their searches on Etsy.

Q: I worked on one of my listings today: why hasn’t its Visibility Score changed?

A listing’s Visibility Score can’t predict the future. Rather, it reflects the past: how the listing’s average daily views compared to all other listings on Etsy.

Imagine that, on the day your listing was published, it had one view. Its average daily view stood at one view per day. Comparing it to all other listings on Etsy, eRank found that most averaged less than one view a day and therefore gave your listing a Visibility Score of 82%, because your average daily view was more than 82% of all listings on Etsy.

Another day passes and on that day your listing did not have a view. Your listing is now two days old and has a total of one view, meaning it now has an updated average of 0.5 views per day and a new Visibility Score of 72%, since 72% of all Etsy listings have fewer than 0.5 views per day.

This is why changing a keyword today will not immediately impact a listing’s Visibility Score. Updating a listing will shift its Visibility Score over time as it gets more or fewer average views per day.

Q: Do I want all my listings to have an “A” grade on eRank?

No, not at all. Grades only evaluate the structure of your listing based on the advice Etsy gives us. Grades cannot assess subjective things like image quality, customer behavior, or how well the chosen keywords match your items. We recommend using the grades in conjunction with great keywords. Make sure to look into your listings’ stats using the Listing Audit tool to identify under-performing listings that may be worth revising. We do not recommend changing listings that perform well, regardless of their grade.

Q: What does “Total Views“ mean?

“Total Views” refers to the number of times a listing has been viewed since it was first listed on Etsy. Visit your Listings report to see how many views each of your top (i.e. most recently sold or updated) active listings has.

Free members can view their top 50 active listings, Basic* members can view their top 200 active listings, Pro members can view their top 4000 active listings, and Expert members can view their top 5000 active listings.

*Please note that the Basic plan was introduced during COVID-19 to support sellers and was retired in August 2025 due to Etsy’s new API pricing. If you’re currently on Basic, you can keep your plan unless you cancel or upgrade.

KEYWORD RESEARCH

Q: How can I tell what keywords people searched for before they viewed a listing?

You can either look at your Etsy shop’s stats or use eRank’s Spotted on Etsy tool.

For deeper insights into the keywords bringing traffic to your shop, install Google Analytics and enable site search tracking, then sync with your Etsy shop and eRank account. Use our step-by-step guide to make the process easier.

Q: Does it matter if a search term uses singulars or plurals?

Etsy recognizes both singulars and plurals as meaning the same thing, but it might be worth using the version that customers are searching for the most.

Q: What combination of Competition, Average Searches, Average Clicks and CTR (Click Through Rate) is ideal?

There is no ideal combination that will work for all listings. Generally, we recommend that you use multi-word tags and highly relevant phrases that people are likely to search for (i.e., long-tail keywords). The Keyword Tool can help give you some good ideas on where to start. Having lower competition can make it easier for your listing to appear on page one, and keywords with low or medium search volume are often long-tail keywords that shoppers use when they are about to make a purchase.

Q: What is CTR?

CTR is an abbreviation for click-through-rate. It is the ratio of clicks to searches on Etsy. For example, a 50% CTR will mean that for every 100 searches, 50 listings are clicked on.

Q: Why is the CTR over 100%?

This can happen when a shopper searches for a keyword on Etsy and clicks on more than one listing in its search results. For example, a CTR of 105% means that for every 100 searches, 105 listings are clicked on. A keyword with a CTR of over 100% indicates that shoppers spend a longer time looking at listings that contain that term. This can (and usually does) mean that they are more likely to purchase an item from a listing containing that term.

Q: What are long-tail keywords?

Long-tail keywords are more specific (and usually longer) than more commonly searched keywords. Long-tail keywords get less search traffic, but usually have a higher conversion rate, since they target “intentional” shoppers who have a specific item in mind. For example, “antique silver engagement ring” is not searched frequently on Etsy. However, when it is searched, the shopper is likely to have higher “purchase intent.” When you use long-tail keywords in your shop’s SEO, shoppers who are more likely to buy your item can find your listings more easily.

AFFILIATE PROGRAM

Q: Does eRank have an affiliate program?

If you’re an expert who helps Etsy sellers succeed, this is your chance to partner with a trusted brand and create a new stream of passive income. We’re inviting you to join us and earn up to 50% recurring commissions just by sharing the tool you already know and love. You can learn more about our program here.