Step 1

Start the translation

Upon receiving a request in a language the agent doesn’t speak, the agent selects the “Translate” button located within their CRM’s chat window.

Step 2

Automatically detect and mask PII

Before doing anything else, we scan the message for personal data. Any personally identifiable information (PII) found in the content is encrypted before being translated, ensuring that data is kept secure.

Step 3

Personalize with our glossary

With personal data masked, our technology will once again scan the content, this time with the intent of consulting a customizable glossary that dictates how specific terms (such as brand- and industry-specific jargon) should be translated.

In the shown example, this process prevents “apple pencil” from being translated literally into “pomme crayon.”

Step 4

Smart Model Selection

Using AI and machine learning, Language IO evaluates the translation request and, based on the languages involved in the translation, automatically determines the best engine for the content.

Step 5

Translation complete, in seconds

With the best engine selected and glossary terms imposed, Language IO then generates an accurate translation that is personalized for the brand providing customer service.

And of course, all of this happens in a matter of milliseconds.