Intercom Integration

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Intercom Integration

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Enterprise Multilingual CX, Built for Intercom.

Language IO gives your team the power to translate conversations in real time without sacrificing security, brand voice, or productivity.

Native Integration

Plug directly into Intercom Chat and Tickets.

Faster Global Support

Help every customer, in every language—instantly.

Cost-Efficient Scaling

Avoid the expense of hiring multilingual agents.

End-to-End Data Security

Fully compliant with GDPR and other global standards.

Learn about our commitment to security >

AI Model Selection

We dynamically select the best translation engine for every conversation based on language, use case, and context.

Glossary-Powered Precision

Your brand voice matters. Our glossary ensures your tone, terms, and style are consistent – no matter the language.

Cultural & Contextual Sensitivity

From slang to typos, our platform understands how people actually talk.

Learn more about the Language IO translation platform

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The only Intercom translation tool you need

From strategy to analytics, Language IO supports your enterprise with all the tools for fast, accurate and secure translation for Intercom Live Chat and Tickets.

Language IO’s native Intercom language translation integration is the best instant translation tool for Live Chat and Tickets. Get the most secure and business-accurate real-time translations for customer service, right at your fingertips.

Learn more about the Language IO translation platform

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Accurate, high-quality translations

Our language translation platform aggregates the world’s leading machine translation engines and intelligently selects the best model for every conversation based on the domain, language pair, etc. You’ll always get context-aware and culturally sensitive translations in your brand voice — even for jargon, slang, acronyms and misspellings.

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Data privacy for your customers

Compliant with all the latest global security standards, including GDPR and ISO 27001:2022, Language IO automatically masks personally identifiable information before the real-time translation. We Integrate only with MT engines that agree not to store any data.

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Cost savings and satisfied customers

Expand to new markets, improve flexibility and save costs without hiring more people. Improve CSAT and NPS scores by shortening response time and facilitating native conversations. Even while tackling high support volumes, off-season lulls, translation engine outages and everything else, you’ll always get instant, high-quality translation.

How to use the Language IO integration for Salesforce language translation

Transform your digital operations, add an AI-powered solution to your tech stack, and get more done with less: Language IO lets you do it all with your existing team, right within Salesforce.

Eliminate language barriers and build trust

With Language IO’s AI-powered real-time translation, your support team can delight your customers in any language, instantly, and in your brand voice. Prevent miscommunications and foster customer trust with secure and accurate support translations.

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Support new markets and languages with ease

Scale your support operations to new markets or add more languages to your customer service, all with your existing team. Get the highest quality translations in Salesforce even as you tackle high support volumes, off-season lulls, chat and tickets in rare or expensive languages, translation engine outages and everything else — at a fraction of the cost.

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Increase operational efficiency 

Provide self-service options to all your global customers with high-quality translation for Salesforce Knowledge and Einstein bots. Instant translations in 150+ languages allow you to increase your agent occupancy and maximize your Salesforce impact.

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