Frequently Asked Questions

You can find a full collection of product catalogs in our Resources section.

ABS (acrylonitrile butadiene styrene) is a high-performance plastic known for its strength, durability, and dependable rigidity—perfect for furniture that needs to handle everyday use. It’s made from a blend of three materials that each bring something valuable to the mix: acrylonitrile for heat and chemical resistance, butadiene for extra toughness and impact protection, and styrene for its smooth finish and easy molding. The result is a sturdy, long-lasting material ideal for folding tables that look great and perform even better.

If you’re looking for outdoor furniture, check out our Vita collection. We offer dozens of outdoor styles for commercial use.

You can find specific cleaning instructions for each product in the Cleaning section of the blog. This includes instructions on cleaning different types of upholstery, wood, laminate, and more.

Over 70% of the products we ship are made at our manufacturing facility in Orem, Utah, USA. A small percentage of our products are built to our specifications in Taiwan and other countries.

To get pricing, fill out a quote request on the website or contact your MityLite sales representative.

You can find your sales representative on our map by entering your industry. We provide specialized sales support for different industries and regions.

You can track your order on the Order Status page. You’ll need your order number and customer number (found on your order receipt). If you don’t have that information, contact your sales representative, chat with a customer service rep, or call MityLite at 800-909-8034.

MityLite accepts ACH/EFT, wire transfer, credit card (Visa, Mastercard, American Express, and Discover), and check.

Yes, we do. Talk to your sales representative for more information.

Yes, please contact Customer Support to order new chair glides or replacement cushions.

Yes, most MityLite products are custom-made to your specifications. We offer thousands of fabric options, frame finishes, and add-ons so you can make each product a reflection of your brand. Standard customizations are listed on the page in the drop-down menus, but many products can be made with C.O.M. (Customers’ Own Material) or custom stains.

Shipping times vary more based on backorders than on customization, since most products have some level of customization. Talk to your sales representative for current shipping times.

Yes, contact your sales representative for simplified reordering. They will have records of the exact fabrics and finishes you selected in prior orders.

Your sales representative will discuss shipping options for your order, which can vary based on your location and the size of the order. Most orders arrive by semitruck, through one of several preferred carriers. For more information on shipping options, check out our delivery instructions infographic or the order thank you page.

Orders can take 3 weeks to 3 months to arrive, depending on dozens of factors. Talk to your sales representative for an exact timeline for your delivery.

Yes. Contact our International sales department for more information. Phone: 1-800-275-3816 extension 4006, or email at: david.oran@mityinc.com. Se habla español.

Most products are stacked on pallets and wrapped in plastic. Some products are boxed individually, if it is needed to protect the product.

The fastest way to make a warranty request is to fill out a Warranty Request form on our website. This will give you the quickest response. You can also contact the Warranty Support team by phone (800-909-8034), fax (801-224-6191), or email (info@mityinc.com).

All products at MityLite are under warranty, but warranty coverage varies from product to product. Check out our Warranty page for more information or contact Customer Support.

When you and your sales representative discuss shipping options, you can request White Glove Delivery, which is available for an additional cost. White Glove Delivery includes hiring a team to set up your furniture in your facility.

You can contact our customer support by email, chat, or phone.

Yes, we do! We offer free, customized space planning and room layout services. Talk to your sales representative to learn more.

Ask your sales representative about customized room layouts and they’ll let you know what we need. We can provide several options so you can see the flexibility of your space. Our layouts take into consideration fire codes, ADA compliance, and other considerations. We can add in staging, dance floors, pianos, columns, and other unique features into the layout.