This Privacy Policy explains how OpenpassAI (“OpenpassAI,” “we,” “us,” “our”) collects, uses, shares, and protects personal information when you use our website, apps, and services (the “Services”) that help students prepare for IT certification exams using AI.

1. Who we are

Controller: OpenpassAI
Email: [email protected]
Country/Region: US/UK/EU

If you have questions about this Policy or how we handle your information, contact us at [email protected]

2. Information we collect

We collect information in the following categories:

A. Information you provide

Account information: name, email address, password, username, country/region.
Profile and learning preferences: certifications you’re preparing for, skill level, goals.
User content: prompts, answers, notes, uploaded text you submit for study, feedback you provide.
Customer support: messages, attachments, and troubleshooting information.
Payments (if applicable): billing name, billing address, payment status and plan details. Payment card details are typically processed by our payment provider and not stored by us.

B. Information collected automatically

Device and usage data: IP address, browser type, device identifiers, pages viewed, session duration, referral URLs, timestamps, clicks, feature usage.
Cookies and similar technologies: used for login, preferences, analytics, and security. You can control cookies via your browser settings, and (where required) via our cookie banner.

C. Information from third parties

Authentication providers: if you sign in via Google/Apple/etc., we receive basic account identifiers according to your settings.
Service providers: analytics, infrastructure, support tools, payment processors may provide transaction or fraud signals.

3. How we use your information

We use information to:

Provide and operate the Services (account creation, authentication, personalization).
Generate learning content and feedback (e.g., explanations, practice questions, performance analytics).
Improve accuracy, safety, and quality of the Services (debugging, performance monitoring, feature development).
Communicate with you (service messages, support, updates, administrative notices).
Process purchases and manage subscriptions (if applicable).
Protect against fraud, abuse, and security incidents, and enforce our terms.
Comply with legal obligations.

4. AI processing and your content

OpenpassAI uses AI to generate study materials and feedback based on your inputs.

Inputs: When you submit prompts, answers, or content, that information is processed to provide the requested output (e.g., explanations, quizzes, recommendations).
Outputs: AI outputs may be incorrect, incomplete, or outdated. You are responsible for how you use them.
Model training:
- Default: We do not use your private account content to train public AI models unless you explicitly opt in.
- Opt-in option (if offered): If you choose to opt in, we may use selected content to improve our systems. You can withdraw consent at any time in your settings.
  (Adjust this section to match your actual practices.)
Sensitive information: Please do not submit passwords, payment card numbers, government IDs, or other highly sensitive information in prompts or uploads.

5. Legal bases for processing (EEA/UK users)

Where GDPR or similar laws apply, we rely on:

Contract: to provide the Services you request.
Legitimate interests: to secure, improve, and maintain the Services, prevent fraud, and understand usage.
Consent: for optional cookies/marketing or optional data uses (where applicable).
Legal obligation: to comply with applicable laws and lawful requests.

6. How we share information

We may share information with:

Service providers (processors): hosting, analytics, customer support tools, email delivery, payment processing, fraud prevention, and AI infrastructure/providers that process prompts to produce outputs, under contractual protections.
Legal and safety: to comply with law, enforce our terms, protect rights, safety, and security.
Business transfers: if we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred subject to appropriate safeguards.

We do not sell personal information in the ordinary sense. If your jurisdiction defines “sale” broadly, we provide required options where applicable.

7. International data transfers

If you access the Services from the EEA/UK and we transfer information outside your region, we use appropriate safeguards such as Standard Contractual Clauses or other lawful mechanisms, where required.

8. Data retention

We keep personal information only as long as necessary for the purposes described:

Account data: retained while your account is active and for a limited period after deletion for legal, security, and backup purposes.
Usage logs: retained for a limited period to maintain security and improve Services.
Payment records: retained as required by tax/accounting laws.

You may request deletion as described below.

9. Your rights and choices

Depending on your location, you may have rights to:

Access, correct, or delete your personal information.
Object to or restrict processing.
Port your data (data portability).
Withdraw consent (where processing is based on consent).
Lodge a complaint with a data protection authority.

You can exercise rights by contacting [email protected]. We may need to verify your identity.

10. Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is completely secure.

11. Children’s privacy

OpenpassAI is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child provided information, contact us to remove it.

12. Third-party links

The Services may link to third-party websites. Their privacy practices are governed by their own policies.

13. Changes to this Privacy Policy

We may update this Policy from time to time. We will post the updated version with a new “Last updated” date. If changes are material, we will provide additional notice where required.

14. Contact

For privacy questions or requests: [email protected]