HELP & FAQ

Mainland France: 2 to 4 business days

Europe: 3 to 7 business days

Outside Europe: 5 to 10 business days (depending on the country)

🛒 Delivery fees are automatically shown in your cart, based on your address and the chosen method (home or pickup point).

📦 Orders placed before 12:00 PM (on a business day) are usually shipped the same day. After that, shipping is done the next business day.

All around the world 🌍:

• European Union: VAT adjusted according to the delivery country.
  
• Outside the EU: the order is invoiced without taxes. Customs fees may apply upon delivery.

Your order will be shipped all at once, as soon as all items are available.

The estimated delivery date is shown on the product page, but it remains indicative: logistical delays can sometimes slightly extend the announced timeframe.

💡 Need an item already available in your order urgently?

👉 Write to us via chat or email, and we’ll see together if we can ship part of your order faster.

Unfortunately not. Once the order is confirmed, it quickly goes into logistical preparation and we can no longer modify it.

Yes, of course. You can specify a delivery address different from your billing address when placing the order.

As soon as your order is shipped, you receive a confirmation email with a tracking link.

You can track your package:

• 
  From your customer account, under “My orders”
  
• 
  Or via the tracking link received by email
  

📨 Haven’t received anything? Check your spam folder, or write to us via the contact form.

No worries. Here are the right moves:

1. Check your tracking link: you’ll find all the info there (delay, delivery attempt, drop-off point update…).
   
2. If the package is marked as "delivered" but you haven’t received it, or if nothing has moved for 5 business days, contact us via the form or chat.
   

📦 In case of a missed delivery, the carrier can:

• 
  Make a new delivery attempt
  
• 
  Drop your package at a pick-up point
  
• 
  Or send it back to the sender after the waiting period expires
  

💡 You’ll always be informed through the tracking link.

You have 30 days after receipt to return an item to us, if it is:

• Unworn
  
• Unwashed
  
• With its original tags
  

❌ The following are not returnable:

• Personalized products (assembled gaiters, ...)
  
• Nutrition products (even if unopened)

1️⃣ Make your return request through your customer account or via the link at the bottom of this page

2️⃣ Print and attach the provided return slip

3️⃣ Drop off your package at a pickup point, post office, or with the carrier of your choice (outside the EU)

📩 Need help? Write to us at contact@raidlight.com

🇪🇺 From the European Union

• Exchange (size, color, another product) or credit valid for 1 year: Free
  
• Refund – France: €8 deducted
  
• Refund – Other EU countries: €12 deducted
  

These fees cover the provided return slip + logistical costs (quality control, restocking).

🌎 From the rest of the world

Returns are at your expense, whatever the reason.

You can choose your carrier. No fees will be deducted from the refund.

Within 5 to 10 business days after receiving and checking the package.

The refund is made using the same payment method you used for your order.

Not normal, we’ve got you covered 💪

Write to us at contact@raidlight.com with your order number and some photos.

We’ll handle everything and find the best solution for you.

Each special offer is valid for a limited time.
The start date and end date are shown below, on the Frequently Asked Questions page.
Unless otherwise stated, the offer automatically expires on the date shown at 11:59 p.m. (local time).

The offers apply only to products or categories specifically mentioned in the terms of the offer.
Unless explicitly stated, products in the "PROMOTIONS" collections are excluded.

Newsletter Promo Code – NEWSLETTER_RDL20

The promotional code NEWSLETTER_RDL20 is reserved for new customers and valid only on a first order. It must be entered at the time of checkout to be taken into account. This offer can be combined with other current offers and discounts. It is not retroactive and cannot be applied to an order already completed. In case of forgetting to enter it during the order, no refund or adjustment can be made. The offer is valid while stocks last. The company reserves the right to deactivate the code in case of abusive or non-compliant use with these terms.

New Site Launch Promo Code – NEWSHOP20

The promotional code NEWSHOP20 is valid only on products from the current collections. Products already on sale are excluded from the offer. The code must be entered at checkout to be applied. This offer can be combined with other current offers and discounts, except for products already reduced. It is valid until March 1st at 11:59 p.m. (local time). The offer is not retroactive and does not apply to orders placed before its implementation. It is valid while stocks last. The company reserves the right to modify, suspend, or end the offer if necessary, in accordance with applicable legal provisions.

1. Browse our online collection
   
2. Choose your size and color
   
3. Click on “Add to cart”
   
4. Complete your order by following the steps (delivery, secure payment)
   

💡 You can order without creating an account, but we recommend you do it to easily track your orders.

• Bank card (Visa, Mastercard, etc.)
  
• PayPal
  
• Raidlight gift card (if you have one)
  

All payments are secured through an encrypted platform.

💡 You can save your payment method if you have a customer account.

No. Once validated, your order is automatically sent to our logistics department for quick processing.

It is therefore not possible to change the contents or delivery address after payment.

📦 Make sure to double-check your cart before finalizing your order!

Yes! We deliver worldwide.

Shipping costs and times adjust depending on your delivery country.

📌 Outside the European Union: the order is billed tax-free, but customs fees may apply upon receipt.

Yes, if you need help placing your order, call us!

Our team can create your order remotely and send you a secure payment link to complete the transaction with confidence.

• In your cart, at the bottom of the summary, enter your promo code or gift card
  
• Click on “Apply”
  
• Complete your order as usual
  

⚠️ Remember to apply it before payment, no adjustments are possible afterward.

All you need to do is create your Raidlight account to automatically join the Finishers Club. Registration is free and immediate. As soon as you earn your first point, you activate the Trailer status and can start using your points to get vouchers.

You earn points with every purchase. Each euro spent equals one point earned.

You can also gather points by leaving product reviews (one review every 30 days), 25 points for a simple review and 50 points for a review with a photo or video. Points are also given for your birthday (50) and for following Raidlight on social networks (25 points per platform: Facebook and Instagram). All these actions are automatically credited to your account.

Yes. Points earned expire after six months without any activity related to the points. Any action that changes your balance is considered activity and prevents expiration. This includes earning points (purchase, review, birthday, community actions) or using them to get discounts.

You can check your points balance and status at any time by logging into your Raidlight account, in the tab dedicated to the loyalty program « Club Finisher ».

If you return a product and your order is refunded, the points earned from that purchase are automatically deducted from your balance.

Vouchers are available starting from 200 points for a 10 euro voucher and 400 points for a 20 euro voucher. Once the threshold is reached, you can generate your voucher directly from your customer account. The voucher is valid for six months.
When the voucher is generated, the corresponding points are deducted from your balance, without affecting your progress in the Finisher, Trail Runner, or Ultra-Trail Runner statuses.

All the benefits linked to your status are visible directly in your customer account, in the loyalty program section. Each benefit is valid for one year from the activation of your status.

The Ultra-Trailer level entitles you to a product made in France. This product changes every year and its maximum value is 20 euros.

Each product sheet contains a detailed size guide, with specific indications depending on the cuts (close-fitting, tailored, or loose).

💡 If you're between two sizes, we generally recommend choosing the larger size for more comfort in movement.

Overall yes, our products fit “classic” (neither very small nor very large).

But watch out: some technical gear like waterproof jackets or hydratation pack have a snug fit to avoid chafing and limit unwanted movements.

💬 Not sure? Send us your size, weight, and measurements by email or chat — we’ll help you choose!

Yes, some jackets, pants, and accessories are 100% waterproof, with technical membranes (like our MP+® membrane, developed and patented by Raidlight), as well as sealed seams.

✔️ The label "waterproof" is always indicated on the product sheet.

💡 Other products are simply water-repellent: they resist light rain or splashes, but are not designed for extreme weather conditions.

🎯 The MP+® membrane is a mark of quality and recognition in the trail running world: breathability, protection, lightness, and durability — it has equipped thousands of runners on ultras and technical terrain.

At Raidlight, every pack is designed for a specific use. Here are our 4 main ranges:

• Responsiv → Light, fitted, ultra stable. Perfect for trail runners looking for performance (10 to 100 km).
  
• Dynamic → Versatile, comfortable, and accessible. Ideal for training or short to medium trails.
  
  
• Legend → Ultra-equipped, packed with pockets and clever details. The perfect companion for stage races, treks, the Marathon des Sables, or fast hiking.

• Ultralight → Our lightest range and Made in France. Designed for competitors who want a minimalist pack without compromise.

Our packs come in a wide variety of volumes to cover all needs:
From 5 to 40 liters.

Yes. All our Raidlight products are covered by a 2-year legal warranty against .

If a problem occurs within this period, write to us with photos and your order number: we will take care of the repair, exchange, or refund depending on the case.