In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 2026 - 23:30 UTC
Scheduled - Core EDR/MDR will undergo software maintenance on 25 February 2026, from 23:30 to 04:30 UTC. During this window, the Detection & Response portal will be updated silently to version 26.1.2. No service interruption is anticipated during this timeframe.
In the unlikely event that you experience an issue, please contact support and reference the version 26.1.2 upgrade.
Feb 25, 202623:30 - Feb 26, 202604:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 2026 - 12:00 UTC
Scheduled - Server Backup US East (Ashburn) will be undergoing system maintenance on 25 February 2026, from 12:00 to 23:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2254398
Feb 25, 202612:00-23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 2026 - 13:00 UTC
Scheduled - Core Endpoint Protection will be undergoing software maintenance beginning 18 February 2026, at 13:00 UTC and ending on 12 March 2026, at 22:00 UTC.
During this window, the endpoint agent system will update the agent version to 9.0.43.58 and core version to 1.13.0.11. The update will occur silently in the background, and no service interruption is anticipated during this timeframe. In the unlikely event that you experience an issue, please contact Webroot Support.
To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.
For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)
Aviator IoT
Operational
B2B Connect
Operational
Carbonite® Backup for Microsoft 365 Portal
Operational
Cloud Fax services APAC
Operational
Desktop Messaging BMS
Operational
XM SendSecure
Operational
Cloud Fax services Europe
Operational
Desktop Messaging BMS
Operational
Fax Cloud Connect
Operational
Fax2Mail
Operational
MyPortal
Operational
Production Messaging
Operational
REST API
Operational
SOAP API
Operational
XM SendSecure
Operational
Cloud Fax services North America
Operational
Desktop Messaging BMS
Operational
Fax Cloud Connect
Operational
Fax Cloud Connect - Ashburn
Operational
Fax2Mail
Operational
Fax2Mail - Ashburn
Operational
MyPortal
Operational
Production Messaging
Operational
REST API
Operational
SOAP API
Operational
XM SendSecure
Operational
XM SendSecure - Canada
Operational
Core Australia
Operational
Core Capture
Operational
Core Capture for SAP® Solutions
Operational
Core Collaboration for Engineering
Operational
Core Content Management
Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Operational
Core Communications
Operational
Core Compliance
Operational
Core Journey
Operational
Core Platform - Admin Center
Operational
Core Platform - Content Transformation and Injection Services
Operational
Core Platform - Entitlement & Tenancy Service
Operational
Core Platform - Eventing
Operational
Core Platform - Forms
Operational
Core Platform - Information Storage
Operational
Core Platform - Metadata
Operational
Core Platform - Online Editing Service
Operational
Server Backup US West (Chandler) will be undergoing system maintenance on 26 February 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2254390 Posted on
Feb 13, 2026 - 21:20 UTC
Services affected: Production OpenText Liaison DXP AS2 and FTPS
Impact: After 26 February 2026, customers and their trading partners may be unable to securely connect to Production OpenText Liaison DXP AS2 and FTPS if the new certificate is not installed according to your local network/application processes. Posted on
Jan 26, 2026 - 05:39 UTC
IOT/IDM Messaging - Automotive will be undergoing EC2 maintenance on 28 February 2026 from 14:00 to 16:00 UTC. There will be a short outage (10 minutes estimated) while the ec2 instance stops and starts.
Tracking Number: C2254223 Posted on
Feb 17, 2026 - 14:59 UTC
We will be performing scheduled maintenance for approximately 4 hours to apply a recently identified security patch. During this time, the system will be temporarily unavailable. We expect the downtime to last no more than 4 hours. If you have any questions, please reach out through the usual support channels. Posted on
Feb 25, 2026 - 20:30 UTC
We will be performing scheduled maintenance for approximately 4 hours to apply a recently identified security patch. During this time, the system will be temporarily unavailable. We expect the downtime to last no more than 4 hours. If you have any questions, please reach out through the usual support channels. Posted on
Feb 25, 2026 - 20:27 UTC
Update -
We will be performing scheduled maintenance for approximately 4 hours to apply a recently identified security patch. During this time, the system will be temporarily unavailable. We expect the downtime to last no more than 4 hours. If you have any questions, please reach out through the usual support channels.
Feb 25, 2026 - 20:18 UTC
Scheduled -
We will be performing scheduled maintenance for approximately 90 minutes to apply a recently identified security patch. During this time, the system will be temporarily unavailable. We expect the downtime to last no more than 90 minutes. If you have any questions, please reach out through the usual support channels.
Feb 24, 2026 - 21:06 UTC
We will be performing scheduled maintenance for approximately 4 hours to apply a recently identified security patch. During this time, the system will be temporarily unavailable. We expect the downtime to last no more than 4 hours. If you have any questions, please reach out through the usual support channels. Posted on
Feb 25, 2026 - 20:25 UTC
Services Affected: • Odette File Transfer Protocol (OFTP) • OpenText Alloy (EU) • OpenText Lens for Alloy (EU) • OpenText Lens for ANI • OpenText Lens for DXP • OpenText Lens for Liaison VAN • OpenText Liaison ANI • OpenText Liaison ANI - Classic SupplierWeb • OpenText Liaison ANI - SupplierWeb • OpenText Liaison ANI WebTransfer • OpenText Protect - TaaS (EU)
Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 5 April 2026. An updated post will be made if the backup date is required.
Tracking Number: C2242524 Posted on
Jan 27, 2026 - 08:45 UTC
Core Endpoint Backup Red-CA Vault will be undergoing database maintenance on 3 March 2026 from 22:00 to 4 March 2026 02:00 UTC. Service will be unavailable during this timeframe.
Tracking Number: C2257282 Posted on
Feb 23, 2026 - 22:15 UTC
Core Endpoint Backup Red-EMEA Vault will undergo database maintenance on 4 March 2026, from 19:00 to 23:00 UTC. Service will be unavailable during this timeframe.
Tracking Number: C2257283 Posted on
Feb 23, 2026 - 22:12 UTC
Core Endpoint Backup Red-APAC Vault will be undergoing database maintenance on 5 March 2026 from 19:00 to 23:00 UTC. Service will be unavailable during this timeframe.
Tracking Number: C2257284 Posted on
Feb 23, 2026 - 22:17 UTC
The system maintenance originally scheduled for 15 February 2026 from 03:00 to 09:00 UTC has been rescheduled to 8 March 2026 from 03:00 to 09:00 UTC. Service will be unavailable during this timeframe.
The network maintenance originally scheduled for 8 February from 3:00 to 11:00 UTC has been rescheduled to 8 March 2026 from 3:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
- Desktop Messaging BMS
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 22 March 2026. An updated post will be made if the backup date is required
Tracking Number: C1975176 Posted on
Jan 13, 2026 - 11:22 UTC
Desktop Messaging BMS will be undergoing system maintenance on 8 March 2026 from 03:00 to 07:00 UTC.
While services are expected to remain available during the maintenance window, users may encounter brief periods of degraded performance or intermittent connectivity during the 1st hour of the maintenance window.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 March 2026. An updated post will be made if the backup date is required.
Tracking Number: C2249786 Posted on
Feb 06, 2026 - 07:41 UTC
Update -
The network maintenance originally scheduled for 8 February 2026 from 3:00 to 11:00 UTC has been rescheduled to 8 March 2026 from 3:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 22 March 2026. An updated post will be made if the backup date is required.
Tracking Number: C1975176
Jan 13, 2026 - 11:53 UTC
Scheduled -
We will be undergoing scheduled maintenance during this time.
Jan 06, 2026 - 23:18 UTC
Impact: While services are expected to remain available during the maintenance window, users may encounter brief periods of degraded performance or intermittent connectivity during the 1st hour of the maintenance window. Posted on
Feb 06, 2026 - 07:38 UTC
Impact: After 8 March 2026, customers and their trading partners may be unable to securely connect to production Liaison VAN AS2, Athena, and SoftShare services via HTTPS if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted. Posted on
Feb 05, 2026 - 09:01 UTC
Impact: After 10 March 2026, customers and their trading partners may be unable to securely connect to the pre-production AS2B NA service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Feb 13, 2026 - 20:08 UTC
Impact: After 10 March 2026, customers and their trading partners may be unable to securely connect to the pre-production/production OpenText product name service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Feb 09, 2026 - 19:05 UTC
Impact: After 11 March 2026, customers and their trading partners may be unable to securely connect to production WebSpan FTPS service if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted. Posted on
Feb 05, 2026 - 08:15 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Zengin Communications Protocol - Pre-Production
Impact: After 12 March 2026, customers and their trading partners may be unable to securely connect to the to pre-production OpenText TGMS Zengin Communications Protocol service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Feb 13, 2026 - 18:30 UTC
Impact: After 12 March 2026, customers and their trading partners may be unable to securely connect to production Alloy North America AS2, AS2- MFT, Conveyor MFT, Launcher, MBOX, SOAP, and TAAS services if the new certificate is not installed according to your local network/application processes. Posted on
Feb 09, 2026 - 11:36 UTC
On 14 March 2026, from 11:00 to 22:00 UTC, a system maintenance has been scheduled that will affect these services: - Core Messaging - Email - Core Messaging - SMS - Fax Cloud Connect - Fax2Mail - Production Messaging
Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2253862 Posted on
Feb 13, 2026 - 18:32 UTC
IOT/IDM Messaging - Automotive will be undergoing Oracle Database Upgrade maintenance on 14 March 2026 from 12:00 to 16:00 UTC. There will be a customer outage for the first hour of this window. Please plan accordingly.
Tracking Number: C2257324 Posted on
Feb 25, 2026 - 18:20 UTC
Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) will be undergoing a hardware maintenance on 15 March 2026, from 02:00 to 08:00 UTC. Service will be degraded during this timeframe.
Tracking Number: C2185475 Posted on
Feb 20, 2026 - 14:58 UTC
• Odette File Transfer Protocol (OFTP) • OpenText Alloy (EU) • OpenText Lens for Alloy (EU) • OpenText Lens for ANI • OpenText Lens for DXP • OpenText Lens for Liaison VAN • OpenText Liaison ANI • OpenText Liaison ANI - Classic SupplierWeb • OpenText Liaison ANI - SupplierWeb • OpenText Liaison ANI WebTransfer • OpenText Protect - TaaS (EU)
Impact: Intermittent service interruptions are expected to occur throughout this timeframe. Posted on
Feb 02, 2026 - 06:05 UTC
On 21 March 2026, from 14:00 UTC to 22 March 2026, at 02:00 UTC, a software maintenance has been scheduled that will affect these services: - Fax Cloud Connect (Ashburn) - Fax2mail (Ashburn) - Production Messaging - Fax (Ashburn)
Intermittent service interruptions are expected to occur in the Ashburn data center throughout this timeframe.
Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.
Tracking Number: C2255895 Posted on
Feb 19, 2026 - 21:32 UTC
Desktop Messaging BMS will be undergoing network Maintenance on 22 March 2026 from 02:00 to 06:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 29 March 2026. An updated post will be made if the backup date is required.
Tracking Number: C2255241 Posted on
Feb 20, 2026 - 09:45 UTC
On 22 March 2026 from 3:00 to 11:00 UTC a network maintenance has been scheduled that will affect these services:
Desktop Messaging - BMS Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Core Capture (capture.ot2.opentext.com) Core Capture (corecapture.us.opentext.com) Core Capture for SAP® Solutions (capture.ot2.opentext.com) Core Capture for SAP® Solutions (corecapture.us.opentext.com) Core Collaboration for Engineering Core Collaboration for Engineering (xchange.us.opentext.com) Core Communications Core Compliance Core Content Management Core Content Management (corecontent.us.opentext.com) Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core Digital Asset Management (coredam.us.opentext.com) Core for Capital Projects Core Journey (journey.us.opentext.com) Core Platform - Admin Center Core Platform - Content Transformation and Injection Services Core Platform - Eventing Core Platform - Entitlement & Tenancy Service Core Platform - Forms Core Platform - Information Storage Core Platform - Metadata Core Platform - Metadata (cms.us.opentext.com) Core Platform - Online Editing Service Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Core Platform – Process Automation (Workflow, Decision, Case Management) Core Platform - Retention Service Core Platform - Search Core Platform - Viewing & Transformation Core Process Automation Core Process Automation (corecase.us.opentext.com) Developer Experience - Thrust API Bundle Information Intelligence - Thrust API Signature Service – Thrust API Core Share US Core Signature add-on for Core Share - US Core Signature add-on for Content Suite Platform/xECM - US Core Signature add-on for Content Suite Platform/xECM - US Core Signature Standalone - US
Intermittent service interruptions are expected to occur throughout this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 12 April 2026. An updated post will be made if the backup date is required.
Tracking Number: C2215854 Posted on
Jan 12, 2026 - 06:22 UTC
Desktop Messaging BMS and Fax2Mail - Ashburn will undergo network maintenance on 22 March 2026, from 04:00 to 08:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please refrain from submitting transactions during the maintenance window. After completion, verify all transaction processing and delivery, and retransmit any transactions that did not process.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 29 March 2026. An updated post will be made if the backup date is required.
Tracking Number: C2241621 Posted on
Feb 20, 2026 - 20:09 UTC
The system maintenance scheduled for 22 February 2026, from 12:00 to 16:00 GMT has been rescheduled to 22 March 2026, from 12:00 to 18:00 GMT. Below is the updated notification. We appreciate your patience.
Services Affected: OpenText EDI SERVICES - IBP
Impact: Service will be unavailable during this timeframe. Posted on
Jan 23, 2026 - 07:05 UTC
OpenText Applicability Statement 2 (AS2 EMEA) will be undergoing managed services maintenance on 22 March from 17:00 to 21:00 UTC. Service will be unavailable for up to 1.5 hours at the beginning of this timeframe
Tracking Number: C2253435 Posted on
Feb 17, 2026 - 07:19 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Biz service - Pre-production
Impact: After 25 March 2026, customers and their trading partners may be unable to securely connect to the pre-production OpenText Trading Grid Messaging Service (TGMS) Biz service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Feb 25, 2026 - 21:34 UTC
On 12 April 2026 from 3:00 to 11:00 UTC a network maintenance has been scheduled that will affect these services:
Desktop Messaging - BMS Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Core Capture (capture.ot2.opentext.com) Core Capture (corecapture.us.opentext.com) Core Capture for SAP® Solutions (capture.ot2.opentext.com) Core Capture for SAP® Solutions (corecapture.us.opentext.com) Core Collaboration for Engineering Core Collaboration for Engineering (xchange.us.opentext.com) Core Communications Core Compliance Core Content Management Core Content Management (corecontent.us.opentext.com) Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core Digital Asset Management (coredam.us.opentext.com) Core for Capital Projects Core Journey (journey.us.opentext.com) Core Platform - Admin Center Core Platform - Content Transformation and Injection Services Core Platform - Eventing Core Platform - Entitlement & Tenancy Service Core Platform - Forms Core Platform - Information Storage Core Platform - Metadata Core Platform - Metadata (cms.us.opentext.com) Core Platform - Online Editing Service Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Core Platform – Process Automation (Workflow, Decision, Case Management) Core Platform - Retention Service Core Platform - Search Core Platform - Viewing & Transformation Core Process Automation Core Process Automation (corecase.us.opentext.com) Developer Experience - Thrust API Bundle Information Intelligence - Thrust API Signature Service – Thrust API Core Share US Core Signature add-on for Core Share - US Core Signature add-on for Content Suite Platform/xECM - US Core Signature add-on for Content Suite Platform/xECM - US Core Signature Standalone - US
Intermittent service interruptions are expected to occur throughout this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 26 April 2026. An updated post will be made if the backup date is required.
Tracking Number: C2069162 Posted on
Jan 12, 2026 - 06:02 UTC
Resolved -
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue in which notifications are not generated when users send secure email from the EMP Web Portal. Secure email notifications (invitation emails, password reset emails, secure email notifications) are not being generated when multiple users send secure emails from the DeliverySlip web portal. Users are unaware of sent secure emails or invitations. US Dallas Site501 (Zix DC) > DB0102 (PROD).
The issue is now resolved.
We appreciate your patience.
Tracking Number: IM3876558
Feb 25, 18:41 UTC
Investigating -
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue where notifications are not generated when users send secure email from EMP Web Portal. Secure email notifications (invitation emails, password reset emails, secure email notifications) are not being generated when multiple users send secure emails from the DeliverySlip web portal. Users are unaware of sent secure emails or invitations. US Dallas Site501 (Zix DC) > DB0102 (PROD)
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Feb 25, 08:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:01 UTC
Scheduled -
Server Backup US East (Boyers) will be undergoing system maintenance on 24 February 2026, from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Feb 24, 19:39 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:00 UTC
Scheduled -
Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will be undergoing system maintenance on 24 February 2026 from 12:00 to 18:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Feb 23, 22:33 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 12:00 UTC
Scheduled -
Server Backup Canada (Mississauga) will be undergoing system maintenance on 23 February 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Feb 22, 14:38 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 04:00 UTC
Scheduled -
Services affected: Production - OpenText Managed File Transfer Service (MFT)
Impact: After 22 February 2026, customers and their trading partners may be unable to securely connect to the production OpenText Managed File Transfer Service (MFT) service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Feb 17, 16:44 UTC
Completed -
The scheduled maintenance has been completed.
Feb 22, 11:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 08:30 UTC
Scheduled -
Core Signature will be undergoing Redis Upgrade maintenance on 22 February from 08:30 to 11:30 UTC. There will be an application outage during this maintenance window. Please plan accordingly.
Completed -
The scheduled maintenance has been completed.
Feb 22, 09:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:30 UTC
Scheduled -
Core Signature will be undergoing Redis Upgrade maintenance on 22 February from 06:30 to 09:30 UTC. There will be an application outage during this maintenance window. Please plan accordingly.
Intermittent service interruptions are expected to occur in the Ashburn data center throughout this timeframe.
Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.
Resolved -
Core EDR/MDR experienced service degradation, which affected API deployment in the UK datacenter and various integration configurations. The issue is now resolved. We appreciate your patience.
Tracking Number: 5218367
Feb 20, 21:55 UTC
Update -
Core EDR/MDR is currently experiencing service degradation affecting API deployment in the UK datacenter. Integrations have been restored. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: 5218367
Feb 20, 21:15 UTC
Identified -
Core EDR/MDR is currently experiencing service degradation affecting API deployment in the UK datacenter. Integrations have been restored. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: 5218367
Feb 20, 20:15 UTC
Investigating -
Core EDR/MDR is currently experiencing service degradation affecting API deployment in the UK datacenter and various integration configurations. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Feb 20, 14:14 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 04:00 UTC
Scheduled -
Zix Customer Portal Interface - Customer Portal will be undergoing urgent maintenance on 20 February 2026 from 04:00 to 06:00 UTC. Service may have periods of inaccessibility or degraded functionality during this timeframe.
If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com
Completed -
The managed services maintenance originally planned for 22 February 2026 from 3:00 to 7:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2210276
Feb 19, 22:25 UTC
Update -
Service affected: OpenText Applicability Statement 2 (AS2A NA)
UPDATED Service Impact: Service will be degraded during the first 1 hour and 30 minutes of this timeframe.
Jan 22, 04:05 UTC
Scheduled -
Service affected: OpenText Applicability Statement 2 (AS2A NA)
Impact: Service will be unavailable for 1 hour and 30 minutes at the beginning of the maintenance window.
Jan 20, 16:45 UTC
Completed -
The scheduled maintenance has been completed.
Feb 19, 21:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 03:30 UTC
Scheduled -
The urgent maintenance originally scheduled for 19 February 2026 from 03:30 to 16:00 UTC has been rescheduled to 19 February 2026 from 03:30 to 19:00 UTC. No service interruption is expected during this timeframe.
In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Completed -
The scheduled maintenance has been completed.
Feb 19, 00:56 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 01:30 UTC
Scheduled -
The urgent maintenance originally scheduled for 18 February 2026 from 01:30 to 20:30 UTC has been rescheduled to 18 February 2026 from 01:30 to 22:00 UTC. No service interruption is expected during this timeframe.
In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Completed -
The scheduled maintenance has been completed.
Feb 19, 00:48 UTC
Scheduled -
Services affected: OpenText Fax Cloud Connect API (Formerly - RightFax Connect) - Production
Impact: After 19 February 2026, customers and their trading partners may be unable to securely connect to production OpenText Fax Cloud Connect API (Formerly - RightFax Connect) if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Feb 11, 21:21 UTC
Resolved -
Webroot Management Consoles experienced service degradation and login issues. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3872780
Feb 18, 20:31 UTC
Monitoring -
Webroot Management Consoles experienced service degradation and login issues. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3872780
Feb 18, 20:27 UTC
Investigating -
Webroot Management Consoles is currently experiencing service degradation and login issues. Teams are currently assembled and troubleshooting the issue. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Feb 18, 15:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:30 UTC
Scheduled -
The urgent maintenance for Threat Intelligence (BrightCloud) - Ireland and Frankfurt that was originally scheduled for 16 February 2026 from 19:30 to 17 February 2026 at 04:30 UTC has been rescheduled to 16 February 2026 from 21:30 to 17 February 2026 at 14:30 UTC. No service interruption is expected during this timeframe.
In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Resolved -
Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.
Feb 17, 14:34 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 17, 12:27 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 17, 09:27 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 17, 07:26 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 17, 03:45 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 17, 01:28 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 16, 22:31 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 16, 20:33 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 16, 18:36 UTC
Investigating -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. We appreciate your patience.
Feb 16, 17:30 UTC
Resolved -
Zix - Hosted Exchange (HEX) is resolved. Tracking Number: IM3871043
Feb 16, 19:34 UTC
Update -
We are continuing to investigate this issue.
Feb 16, 13:34 UTC
Investigating -
Zix - Hosted Exchange (HEX) is currently experiencing an issue with some users unable to access their mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3871043
Feb 16, 13:30 UTC
Resolved -
OpenText experienced an issue generating new Exstream licenses. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3871223
Feb 16, 15:29 UTC
Identified -
OpenText is currently experiencing an issue generating new Exstream licenses. The domain has been validated, and teams are working to resolve the issue. We appreciate your patience.
- Core Communications US - Core Communications Canada - Core Communications Australia
Tracking Number: IM3871223
Feb 16, 15:15 UTC
Investigating -
OpenText is currently experiencing an issue to generate new Exstream licenses. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Communications US - Core Communications Canada - Core Communications Australia
Resolved -
Core Archive for SAP® Solutions CH (archive.emea.opentext.com) was inaccessible. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3870955
Feb 15, 23:29 UTC
Monitoring -
Core Archive for SAP® Solutions CH (archive.emea.opentext.com) was inaccessible. Service has been restored and monitoring is in progress. We appreciate your patience.
Tracking Number: IM3870955
Feb 15, 23:20 UTC
Identified -
Core Archive for SAP® Solutions CH (archive.emea.opentext.com) is inaccessible. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Tracking Number: IM3870955
Feb 15, 22:43 UTC
Update -
Core Archive for SAP® Solutions CH (archive.emea.opentext.com) is inaccessible. Teams are assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3870955
Feb 15, 21:42 UTC
Investigating -
Core Archive for SAP® Solutions CH (archive.emea.opentext.com) is inaccessible. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Feb 15, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 14:00 UTC
Update -
We need to extend the maintenance window by an additional 4 hours due to newly identified database operations, bringing the total maintenance duration to 8 hours.
This extension is required to support the upcoming release and to ensure continued system stability and reliability.
EU (archive.opentext.eu) Prod - February 15, 2026 - 14:00 - 22:00 GMT
Feb 12, 17:32 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Feb 12, 17:08 UTC
Update -
We need to extend the maintenance window by an additional 4 hours due to newly identified database operations, bringing the total maintenance duration to 8 hours.
This extension is required to support the upcoming release and to ensure continued system stability and reliability.
EU (archive.opentext.eu) Prod - February 15, 2026 - 14:00 - 22:00 GMT
Feb 12, 17:06 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Feb 12, 16:57 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Feb 5, 19:45 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Feb 5, 19:42 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
We need to extend the maintenance window by an additional 4 hours due to newly identified database operations, bringing the total maintenance duration to 8 hours.
This extension is required to support the upcoming release and to ensure continued system stability and reliability.
EU (archive.opentext.eu) Prod - February 15, 2026 - 14:00 - 22:00 GMT
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Jan 27, 18:39 UTC
Completed -
As communicated earlier this maintenance has been cancelled
Feb 15, 20:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 18:00 UTC
Update -
Please note that the release deployment originally scheduled for this weekend has been postponed.
During final pre-deployment validation, we identified a technical issue that requires additional remediation to ensure system stability. As a result, we have decided to delay the deployment.
There is no impact to current production services. We are actively addressing the issue and will provide an updated deployment schedule once remediation and validation are complete.
We apologize for the inconvenience and appreciate your understanding.
Feb 13, 14:51 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
EU (archive.de.opentext.cloud) Prod - February 15, 2026 - 18:00 - 22:00 GMT
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Jan 27, 18:15 UTC
Completed -
The scheduled maintenance has been completed.
Feb 15, 20:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 16:30 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
IN (archive.in.opentext.cloud) Prod - February 15, 2026 - 16:30 - 20:30 GMT
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Jan 27, 18:23 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Jan 27, 18:27 UTC
Completed -
The scheduled maintenance has been completed.
Feb 15, 16:29 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 13:00 UTC
Scheduled -
Services affected: OpenText Fax2Mail - Production
Impact: After 15 February 2026, customers and their trading partners may be unable to securely connect to production OpenText Fax2Mail via mail.fax2mail.com and sxf2mmailins.fax2mail.com if the new certificate is not installed according to your local network/application processes.
Jan 16, 20:04 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Jan 27, 17:58 UTC
Resolved -
Core Archive for SAP® Solutions NA was inaccessible. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3870756
Feb 15, 09:27 UTC
Identified -
Core Archive for SAP® Solutions NA is currently inaccessible. The issue has been identified. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Feb 15, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 05:00 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
CA (archive.ca.opentext.cloud) Prod - February 15, 2026 - 05:00 - 09:00 GMT
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Jan 27, 18:13 UTC
Completed -
The scheduled maintenance has been completed.
Feb 15, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 03:01 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
NA (archive.na.opentext.com) Prod - February 15, 2026 - 03:00 - 07:00 GMT
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Jan 27, 18:10 UTC
Impact: After 15 February 2026, customers and their trading partners may be unable to securely connect to the pre-production/production OpenText product name service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Jan 15, 21:24 UTC
Completed -
The scheduled maintenance has been completed.
Feb 15, 06:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 03:00 UTC
Update -
Cloud Fax Services North America will be undergoing hardware maintenance on 15 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during this timeframe.
- Desktop Messaging BMS
Tracking Number: C2236468
Jan 15, 06:26 UTC
Scheduled -
Cloud Fax Services North America will be undergoing hardware maintenance on 15 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during this timeframe.
Completed -
The scheduled maintenance has been completed.
Feb 15, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 01:00 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
US (archive.us.opentext.cloud) Prod - February 15, 2026 - 01:00 - 05:00 GMT
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Jan 27, 18:08 UTC
Completed -
The scheduled maintenance has been completed.
Feb 14, 05:59 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 19:30 UTC
Scheduled -
The urgent maintenance for Threat Intelligence (BrightCloud) - Mumbai that was originally scheduled for 10 February 2026 from 21:30 to 11 February 2026 at 06:00 UTC has been rescheduled to 13 February 2026 from 19:30 to 14 February 2026 at 06:00 UTC.
No service interruption is expected during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Jan 27, 17:54 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Feb 13, 13:30 UTC
Resolved -
This incident has been resolved.
Feb 13, 16:14 UTC
Monitoring -
All users identified as affected by this incident have been notified. Thank you for your patience throughout.
Feb 12, 21:08 UTC
Update -
Some mailboxes are still experiencing access issues, and we understand the impact this is having. Our teams are treating this as a top‑priority incident and are actively working to resolve the issue as quickly as possible. We sincerely apologize for the continued disruption and appreciate your patience while we work toward resolution. Tracking Number: IM3867884
Feb 11, 13:36 UTC
Update -
While access has been restored for many users, some mailboxes are still currently impacted. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3867884
Feb 10, 17:20 UTC
Investigating -
Zix - Hosted Exchange (HEX) is currently experiencing an issue with some users unable to access their mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3867884
Feb 10, 14:57 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Feb 13, 11:00 UTC
Resolved -
Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.
Tracking Number: 5196965
Feb 12, 19:32 UTC
Monitoring -
Core EDR/MDR experienced service degradation. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: 5196965
Feb 12, 18:29 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams have identified the cause and are working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: 5196965
Feb 12, 16:28 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams have identified the cause and are working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. We appreciate your patience.
Tracking Number: 5196965
Feb 12, 15:28 UTC
Identified -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams have identified the cause and are working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. We appreciate your patience.
Resolved -
Core EDR/MDR operations have returned to normal, and all workflows are running as expected and no further service degradation is observed. This incident is now resolved.
Our team will continue to observe post‑recovery metrics to ensure ongoing stability.
Tracking Number: 5196965
Feb 12, 06:07 UTC
Update -
Workflows have resumed normal operation; however, the platform is still experiencing partial service degradation. The team is actively monitoring system metrics and performance behavior to ensure stability.
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: 5196965
Feb 12, 03:08 UTC
Monitoring -
Workflows have resumed normal operation; however, the platform is still experiencing partial service degradation. The team is actively monitoring system metrics and performance behavior to ensure stability.
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: 5196965
Feb 12, 00:07 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Workflows are not running as expected. Teams have identified the cause and are working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: 5196965
Feb 11, 22:34 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Workflows are not running as expected. Teams have identified the cause and are working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. We appreciate your patience.
Tracking Number: 5196965
Feb 11, 21:35 UTC
Identified -
Core EDR/MDR is currently experiencing service degradation. Workflows are not running as expected. Teams have identified the cause and are working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. We appreciate your patience.
Resolved -
Alloy North America were unable to send documents. We observed health check failures on our Alloy AS2 server. The issue is now resolved. Please resend transactions that were sent from 11 February 2026 at 11:30 PM GMT. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Feb 11, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 14:01 UTC
Scheduled -
Note: As previously communicated on June 17, 2025, the change originally scheduled for July 16, 2025, did not occur as planned. The implementation has now been rescheduled for February 11, 2026. Please see below for details.
Customer advisory
Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS).
Systems affected • OpenText™ Core Share AU • OpenText™ Core Share CA • OpenText™ Core Share EU • OpenText™ Core Share US
Details Effective February 11, 2026, OpenText will no longer support weak TLS/SSL cipher suites to establish a secure connection with its Core Share service.
Impact Once support for weak TLS/SSL cipher suites ends, customers not using strong cipher suites may face the following issues: • SSO login failures • User synchronization failures • Errors in Active Directory Federation Services (ADFS) when relying on third-party trusts to connect to OpenText Core Share
Action required before February 11, 2026 To ensure continued access to the Core Share service, administrators should use actively supported operating systems and tools and prioritize strong cipher suites on their ADFS servers.
For more information, please refer to Knowledge Base article KB0856008.
More information For more information, contact us through the OpenText™ My Support Portal (My Support sign-in required).
Jan 30, 19:14 UTC
Completed -
The scheduled maintenance has been completed.
Feb 11, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 14:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jan 30, 16:09 UTC
Scheduled -
Note: As previously communicated on June 17, 2025, the change originally scheduled for July 16, 2025, did not occur as planned. The implementation has now been rescheduled for February 11, 2026. Please see below for details.
Customer advisory
Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS).
Systems affected • OpenText™ Core Share AU • OpenText™ Core Share CA • OpenText™ Core Share EU • OpenText™ Core Share US
Details Effective February 11, 2026, OpenText will no longer support weak TLS/SSL cipher suites to establish a secure connection with its Core Share service.
Impact Once support for weak TLS/SSL cipher suites ends, customers not using strong cipher suites may face the following issues: • SSO login failures • User synchronization failures • Errors in Active Directory Federation Services (ADFS) when relying on third-party trusts to connect to OpenText Core Share
Action required before February 11, 2026 To ensure continued access to the Core Share service, administrators should use actively supported operating systems and tools and prioritize strong cipher suites on their ADFS servers.
For more information, please refer to Knowledge Base article KB0856008.
More information For more information, contact us through the OpenText™ My Support Portal (My Support sign-in required).
Jan 30, 15:39 UTC
