Widewail helps automotive brands and dealerships collect, analyze, and act on customer feedback at scale—combining review generation, review response, sentiment analysis, surveys, and reporting in one platform.
Yes, our review generation product, Invite, makes it easy for your to ask all your customers for reviews via SMS.
Widewail integrates with most common automotive CRMs and data sources. Specific integrations depend on your stack and compatibility can be confirmed when you book a demo.
Widewail meets industry standards for encryption, is CCPA compliant, and conducts annual penetration testing. Our technical staff would be happy to discuss the specifics and make sure Widewail meets your business's security needs.
While we do not have a dedicated mobile app, the Widewail application is available via the mobile web. Sending review invites and reviewing suggested responses is easily completed on mobile.
For Widewail Pro users, the Widewail team writes responses to every review your business receives, on the same business day. Your team will be involved in consultation regarding negative reviews. Our goal is to author well-written, contextual, and branded responses only a real person can provide.
We agree and have designed a process to efficiently get feedback from the business on negative review responses. Each time a customer writes a negative review the Widewail response team will write a suggested response and submit it to specified members of your team for approval. You or your team will be notified via text and email, directing you to the review and suggested response in Widewail. The response looks good? Hit “Publish” and it will go live immediately. If you are able to provide further context surrounding the customer, you can send feedback to the Widewail team easily. We will incorporate your feedback and send back an updated reply.
Our process is flexible and can be customized to whatever works best for you and your team.
Widewail goes beyond star ratings. It specializes in automotive-specific sentiment analysis, turning unstructured reviews into actionable insights tied to operations and brand standards, not just marketing metrics.
Yes. The platform is designed around dealership workflows, OEM reporting needs, and automotive customer journeys (sales, service, fixed ops, F&I).
Cheaper tools manage reviews. Widewail turns customer voice into operational intelligence, especially for automotive organizations that need scale, insight, and accountability.
