Platform Terms of Service

Last updated: 1 July 2026

These BuiltGrid Platform Terms of Service (Platform Terms) are between BuiltGrid Australia Pty Ltd (ABN 63 667 799 813) of Suite 125, 585 Little Collins Street, Melbourne VIC 3000 (BuiltGrid, we, us, our) and the business that registers for an Account or otherwise uses the Services (Client, you, your).

Summary (non-binding): BuiltGrid is a multi-tenant network platform where businesses in the residential construction supply chain manage procurement, compliance, pricing and transaction records with trading partners. One Client acts as the Buyer (it sets requirements and procures) and the other as the Supplier (it meets those requirements and supplies). A Client can be a Buyer in one connection and a Supplier in another. A builder is usually a Buyer, but may supply services to another builder. In a similar way, a trade contractor is usually a Supplier, but may procure from its own subcontractors and suppliers. These Platform Terms apply to every Client. Depending on the capabilities you activate, one or more Modules also apply – the Buyer Terms, the Supplier Terms and the API Terms.

1. About these Terms
1.1 Acceptance. You accept these Platform Terms by (a) clicking to accept them, (b) creating an Account or allowing a User to do so, (c) signing an Order Form that refers to them, or (d) using the Services. If you accept on behalf of a company or other business, you represent that you are authorised to bind that business, and “you” refers to that business.

1.2 Business use. The Services are provided to businesses for business purposes. You must be carrying on a business (which may be as a sole trader), and each individual who accepts these Platform Terms or acts as a User must be at least 18 years old.

1.3 Documents that make up our agreement. Our agreement with you consists of:

(a) these Platform Terms, which apply to every Client;

(b) each Module that applies to you: the Buyer Terms (if you activate Buyer Capabilities), the Supplier Terms (if you activate Supplier Capabilities), and the API Terms (if you activate API access);

(d) the Privacy Policy, the Service Level Schedule (where your Plan includes service levels) and the Documentation, each as updated from time to time in accordance with these Platform Terms.

1.4 Order of precedence. If there is an inconsistency between these documents, the following order applies (highest first): Order Form; Buyer Terms or Supplier Terms; API Terms; these Platform Terms; Service Level Schedule; Privacy Policy and Documentation. A Module only overrides these Platform Terms to the extent it expressly deals with the same matter. If both the Buyer Terms and the Supplier Terms apply to you, the Buyer Terms govern the Connections in which you are the Buyer and the Supplier Terms govern the Connections in which you are the Supplier.

1.5 Definitions. Capitalised terms have the meanings given in clause 18.

2. Accounts, Roles and Users
2.1 Registration. You must provide accurate, complete and current registration details (including your legal name, ABN and contact details) and keep them up to date.

2.2 Capabilities and roles. The Services include Buyer Capabilities (features for setting procurement and compliance requirements and procuring from other Clients) and Supplier Capabilities (features for maintaining a profile and Compliance Information, responding to requirements and supplying to other Clients). You may activate either or both. Activating Buyer Capabilities means the Buyer Terms apply to you; activating Supplier Capabilities means the Supplier Terms apply to you. Your role in any particular Connection (Buyer or Supplier) is determined by how that Connection is configured under clause 6.2, not by the type of business you are. You must not misrepresent your identity, business or role.

2.3 Users. You may authorise Users to access the Services under your Account. You are responsible for your Users’ acts and omissions as if they were your own, for ensuring each User has unique credentials and keeps them secure, and for promptly removing access for people who leave your business. You must notify us immediately at builtgrid.com/contact-us if you become aware of any unauthorised access to your Account.

2.4 Your systems. You are responsible for the equipment, software, network connections and browser configurations required to access the Services.

3. Using the Services
3.1 Licence. Subject to this agreement, we grant you a non-exclusive, non-transferable right for you and your Users to access and use the Services during the term for your internal business purposes and for dealing with your Connections through the Platform.

3.2 Documentation. You must use the Services in accordance with the Documentation.

3.3 Free Access. We offer Free Access to every Client. Free Access has no service level commitment, may have feature and usage limits, and we may change those limits or the features included in Free Access from time to time. We will give at least 30 days notice before removing a material feature from Free Access. We may close a Free Access Account that has been inactive for 12 months after giving 30 days notice.

3.4 Beta features. We may offer beta, preview or early-access features, identified as such. They are provided for evaluation, may be changed or withdrawn without notice, and are excluded from service level commitments and from the warranties in clause 12.2.

3.5 Third-party products. You may choose to connect third-party products (such as accounting or construction management software) to the Services. Third-party products are governed by their provider’s terms and privacy policies. We are not responsible for third-party products, and you authorise us to exchange your Client Data with any third-party product you connect.

4. Subscriptions, Fees and Payment
4.1 Plans. Paid features are provided under a Plan described in your Account, on our Website or in an Order Form. The Plan sets out the features included, any usage allotments and the Fees.

4.2 Annual commitment. Each Subscription is a commitment for a Subscription Term of 12 months (or the initial term stated in an Order Form). You may choose to pay the annual Fees up front or in 12 equal monthly installments. Installments are a payment convenience and do not make the Subscription a month-to-month arrangement.

4.3 Payment methods.
(a) Card: if you pay by card, you authorise us and our payment processor to charge your nominated card for the Fees when they fall due, including on renewal. Card details are handled by our payment processor and are not stored by us.
(b) Invoice: where we agree to invoice you, invoices are payable within 14 days of the invoice date by electronic funds transfer to the account nominated on the invoice.

4.4 GST. Fees are exclusive of GST and other taxes unless stated otherwise. If GST applies to a supply under this agreement, you must pay the GST amount in addition to the Fees, and we will issue a tax invoice.

4.5 Late and failed payments. If a card payment fails we will notify you and retry. If any amount remains unpaid 14 days after it is due, we may, after giving you at least 7 days’ further notice, suspend paid features until the amount is paid (see clause 14.1). We may recover the reasonable costs we incur in recovering overdue amounts.

4.6 Fee changes. We may change the Fees for a Plan. A Fee change applies to you from the start of your next Subscription Term, and we will notify you of 30 days before your renewal date. If you do not accept the change, you may cancel under clause 5.4 before the renewal date.

4.7 Usage allotments and overage. Unless your Plan or Order Form specifies usage allotments (for example, API call volumes) and overage Fees, no usage-based Fees apply. We may introduce allotments or overage Fees for a feature by notice under clause 4.6, effective from your next Subscription Term. We may apply reasonable technical limits (such as rate limits) at any time to protect the stability and security of the Services.

4.8 Refunds. Fees are non-refundable except where this agreement expressly provides for a refund or the law requires one.

5. Term, Renewal and Cancellation
5.1 Agreement term. This agreement starts when you first accept it (clause 1.1) and continues until terminated under clause 14.

5.2 Subscription Term. Each Subscription starts on the date stated in your Account or Order Form and continues for the Subscription Term.

5.3 Automatic renewal. Unless you cancel under clause 5.4 or your Order Form provides otherwise, each Subscription renews automatically at the end of its Subscription Term for a further 12 months at the then-current Fees for your Plan. We will send you a renewal notice 30 days before each renewal date stating the renewal date, the Fees that will apply and how to cancel.

5.4 How to cancel. You may cancel a Subscription at any time through your Account settings or by written notice to us. Cancellation takes effect at the end of the current Subscription Term. Until then you retain access to paid features and any remaining installments for the Subscription Term remain payable. After cancellation your Account continues on Free Access unless you also close it.

5.5 Early cancellation. Because a Subscription is an annual commitment, cancelling part-way through a Subscription Term does not entitle you to a refund and does not release you from paying the remaining installments for that term, except where you terminate under clause 9.1 (material adverse change to the Services), clause 12.2 (non-conforming Services), clause 14.1 (extended suspension), clause 14.2 (our breach) or clause 15.3 (change of terms), in which case clause 14.5 applies.

5.6 Closing your Account. You may close your Account at any time. Closing your Account terminates this agreement under clause 14.3 and ends any Subscriptions in accordance with clauses 5.4 and 5.5.

6. Network Rules: Connections, Roles and Shared Data
6.1 Purpose and who is bound. The Platform allows Clients to connect with each other and to share procurement, compliance, pricing and transaction information. This clause 6 sets the rules that apply between Clients when they do so, including where information moves across more than one tier of a supply chain, and describes BuiltGrid’s role. Each Client makes the promises in clauses 6.4 to 6.10 to BuiltGrid and to every other Client whose Shared Data it receives through the Platform, whether directly through a Connection or through Upstream Sharing. BuiltGrid accepts those promises on its own behalf and, for the purpose of allowing Clients to enforce them against each other, as agent for each other Client.

6.2 Connections and roles. A Connection is formed when one Client invites another (or accepts a request from another) through the Platform and the other Client accepts. In each Connection one Client is the Buyer (it sets procurement and compliance requirements and procures goods or services) and the other is the Supplier (it meets those requirements and supplies or offers to supply goods or services), as configured when the Connection is formed. A Client’s role in one Connection does not affect its role in any other Connection: a Client may be a Buyer in some Connections and a Supplier in others, and two Clients may hold Connections with each other in both directions. Each Client controls its own Connections and may end a Connection at any time through the Platform.

6.3 What is shared. Each Client decides, through Platform settings and by using Platform features, what Client Data to share with a Connection (Shared Data). A Buyer typically shares its procurement and compliance requirements, project and job information, purchase orders and approvals; a Supplier typically shares its business profile, Compliance Information, pricing, availability, quotes, invoices and variation requests. Sharing Shared Data is a disclosure by the sharing Client directly to the receiving Client, which BuiltGrid facilitates as the platform provider.

6.4 Permitted use of Shared Data. The sharing Client grants the receiving Client a non-exclusive, non-transferable licence to use its Shared Data solely to: (a) evaluate, engage, procure from, supply to and manage its commercial relationship with the sharing Client; (b) meet the receiving Client’s own legal, regulatory, insurance, tax and record-keeping obligations; and (c) any other purpose the sharing Client agrees to in writing.

6.5 Restrictions on Shared Data. A receiving Client must not: (a) sell, license, publish or otherwise make Shared Data available to any third party, other than to its professional advisers, insurers, financiers, auditors or regulators where reasonably required and on a confidential basis; (b) disclose a Supplier’s pricing, quotes, availability or commercial terms to any other Supplier, to a competitor of that Supplier, or to any Upstream Client; (c) use Shared Data to build or contribute to any database, directory, benchmark or product offered to third parties; (d) use Shared Data to solicit the sharing Client’s personnel or for any purpose unrelated to the Connection; or (e) use Shared Data in breach of law, including privacy, competition and anti-discrimination laws. Nothing in this clause prevents a Buyer from comparing quotes and pricing from different Suppliers for its own procurement decisions.

6.6 Confidentiality between Clients. Shared Data is the Confidential Information of the sharing Client, and clause 11 applies between the sharing Client and each receiving Client as if each were a party to that clause with the other.

6.7 Accuracy and rights. Each Client is responsible for the accuracy, completeness and currency of its own Shared Data, and warrants to BuiltGrid and to each Client that receives it that it has the right to share it, including having given any notices and obtained any consents required under privacy law in respect of Personal Information about its personnel or contractors, including notice that Compliance Status may be visible to Upstream Clients where the Client has enabled Upstream Sharing.

6.8 Retention after a Connection ends. When a Connection ends, Shared Data stops flowing between the Clients. The receiving Client may retain Shared Data it received during the Connection to the extent reasonably required for the purposes in clause 6.4(b), and must otherwise stop using it. Clauses 6.4 to 6.6 continue to apply to retained Shared Data.

6.9 Multi-tier supply chains. A Supplier may itself be a Buyer of other Suppliers, and so on through any number of tiers. Each Connection is separate. Accordingly: (a) a Client’s rights and obligations under this clause 6 relate to its own Connections and to Shared Data it actually receives; (b) no Client is responsible for the requirements, decisions, conduct or compliance of any other Client in a Connection to which it is not a party, and any such responsibility arises only under the Supply Contract between the Clients concerned; (c) Shared Data does not pass from one Connection to another except through Upstream Sharing under clause 6.10 or as the sharing Client otherwise directs; and (d) a Client that receives Shared Data both directly and through Upstream Sharing is bound by this clause 6 in respect of all of it.

6.10 Upstream Sharing. Where the Platform offers it, a Supplier may elect through Platform settings to make its Compliance Status (and any other categories of Shared Data the Platform allows it to select) visible to Upstream Clients (Upstream Sharing). Upstream Sharing: (a) occurs only where the Supplier has made that election and may be withdrawn by the Supplier at any time; (b) never includes the Supplier’s pricing, quotes, availability, invoices or other Transaction Records, which remain visible only to the Supplier’s direct Buyer, unless the Supplier expressly elects to include them; (c) makes each Upstream Client that receives the information a receiving Client bound by clauses 6.4 to 6.8; and (d) does not create a Connection between the Supplier and an Upstream Client or make BuiltGrid or any Client responsible for the accuracy of another Client’s Compliance Status.

6.11 Flow-down of requirements. Where the Platform allows a Buyer to make requirement templates available to its Suppliers for use with their own Suppliers, a Supplier that adopts a template does so as the Buyer in its own Connections and is responsible for the requirements it sets in the same way as any other Buyer. Whether a Supplier is obliged to impose requirements on its own Suppliers, and the consequences if it does not, are matters for the Supply Contract between the Supplier and its Buyer, not for the Platform.

6.12 BuiltGrid’s role. BuiltGrid provides the Platform only. We are not a party to any Supply Contract or other arrangement between Clients; we do not act as agent, broker, contractor, supplier or payment intermediary for any Client; and we do not guarantee the identity, capability, licensing, insurance, solvency, performance, payment or conduct of any Client. Any dispute about goods, services, pricing, payment, quality, delay or compliance is between the Clients concerned.

6.13 Compliance Information is not verified by BuiltGrid. Compliance features (including requirement templates, document collection, expiry tracking and status indicators) are tools that help Clients manage their own compliance processes. Unless a feature expressly states that BuiltGrid performs a specific check (and then only to the extent stated), BuiltGrid does not verify Compliance Information and does not confirm that any document is genuine, current, adequate or legally sufficient. A Compliance Status such as “compliant” means only that the requirements configured by the relevant Buyer appear to be satisfied by the information provided by the Supplier. Where the Platform displays a Compliance Status for a Supplier’s own supply chain, it reflects only the statuses reported in that Supplier’s own Connections. Each Buyer remains responsible for verifying Compliance Information and for its own decisions to engage, continue to engage or pay a Supplier. Each Supplier remains responsible for ensuring that the Compliance Information it provides is genuine, complete and current.

6.14 Transaction Records. Quotes, purchase orders, invoices, variations, approvals and similar records created on the Platform are created by Clients and record their dealings with each other. BuiltGrid does not hold, transmit or process funds and is not a payment system, payment facility or credit provider. Whether a Transaction Record creates or varies a binding obligation, and any rights under security of payment or other legislation, are determined by the Supply Contract and the law, not by the Platform.

6.15 No guarantee of work or supply. The Platform may make job opportunities, tenders and requests for quotes visible to Suppliers, and may make Supplier profiles visible to Buyers. BuiltGrid does not guarantee that any Client will receive, respond to or accept any opportunity, quote or invitation, or that any Client will obtain any volume of work, Connections or supply.

6.16 Discoverability. Where a Client chooses to make its profile discoverable, that profile (excluding pricing and Compliance Information unless the Client chooses to include them) may be visible to Clients using Buyer Capabilities on the Platform. Each Client controls its own discoverability settings.

6.17 Disputes between Clients and misuse. We may (but are not obliged to) assist Clients to resolve a dispute about Shared Data. We may act on a court order or lawful direction, and we may suspend or terminate a Client that uses another Client’s Shared Data in breach of this clause 6.

7. Client Data, Privacy and Security
7.1 Ownership. As between you and us, you retain all rights in your Client Data. We do not own your Client Data.

7.2 Licence to BuiltGrid. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, display and back up your Client Data (a) to provide, secure, support and improve the Services; (b) to share it with your Connections and with third-party products as you direct through the Platform; and (c) as required by law.

7.3 Your responsibility. You are responsible for your Client Data, including its accuracy, quality and legality, and for having the rights needed to provide it to us and to share it as you do.

7.4 Personal Information. Each party must comply with the Privacy Act 1988 (Cth) and other applicable privacy laws. We handle Personal Information as described in our Privacy Policy. To the extent your Client Data includes Personal Information (for example, about your employees, contractors or customers), you are responsible for collecting it lawfully and for giving any notices and obtaining any consents required for us to handle it and for you to share it with your Connections as described in clause 6. We will only handle Personal Information in your Client Data to provide the Services, as you direct through the Platform, and as required by law.

7.5 Data location and sub-processors. We host Client Data on infrastructure located in Australia. We use third-party sub-processors (for example, for hosting, payments, email and support), some of which may process limited data outside Australia. Our payment sub-processor is Stripe (stripe.com), which processes payment and card information on our behalf, including outside Australia. We will update that list and notify you by in-product notice at least 14 days before adding a sub-processor that will process your Client Data. We will not move the primary hosting of Client Data outside Australia without giving you at least 60 days notice.

7.6 Security. We maintain administrative, technical and physical safeguards designed to protect the security, confidentiality and integrity of Client Data, including access controls, encryption of data in transit and at rest, logging and monitoring, vulnerability management and regular backups. You are responsible for securing your own systems and credentials and for the security settings you configure in your Account.

7.7 Data breach notification. If we become aware of unauthorised access to, or unauthorised disclosure or loss of, your Client Data, we will notify you without undue delay and in any event within 72 hours after we confirm the incident, and give you the information reasonably available to us about the nature of the incident, the data affected and the steps taken. We will cooperate with you in relation to any notifications you are required to make. You must promptly notify us if you become aware of a security incident affecting the Services.

7.8 Aggregated Data. We own Aggregated Data and may create, use and commercialise it for any purpose, including to operate and improve the Services, to develop new features, and to produce and license industry benchmarks, indices, reports and insights to third parties such as industry associations, corporations, federal and local governments to help the construction industry. We will ensure that Aggregated Data (a) does not identify you, your Users or any individual; (b) does not disclose your specific pricing, quotes, transactions or Compliance Information; and (c) is aggregated across enough Clients that your data cannot reasonably be inferred from it. We will require any third party that receives Aggregated Data not to attempt to re-identify any Client or individual.

7.9 Export. You may export your Client Data using any available export features of the Services at any time during the term.

7.10 Prohibited data. You must not upload data that is unlawful, defamatory or infringing, or that you do not have the right to share. You must not upload sensitive information (as defined in the Privacy Act 1988 (Cth)), government identifiers beyond those the Services request, or payment card data, except through features designed for that purpose.

8. Acceptable Use
You must not, and must ensure your Users do not: (a) access or attempt to access another Client’s Account or data other than Shared Data made available to you; (b) probe, scan or test the vulnerability of the Services except as we expressly permit in writing; (c) copy, modify, adapt, create derivative works of, reverse engineer or decompile the Services, except to the extent the law prohibits that restriction; (d) transmit malware, spam or unlawful content; (e) use scrapers, bots or other automated means to access the Services other than through the API in accordance with the API Terms; (f) circumvent sharing, visibility or usage controls; (g) upload false or misleading Compliance Information or misrepresent your business, licensing, insurance or role; (h) use the Services to harass, defame or discriminate against any person; (i) use the Services to build a competing product or to benchmark them for a competitor; (j) resell or provide the Services to third parties except as the API Terms permit; (k) use the Services in breach of law; or (l) remove or obscure any proprietary notice.

9. Service Changes, Support and Availability
9.1 Changes. We continually improve the Services and may add, change or remove features. If a change would materially reduce core functionality of a Plan you pay for, we will give you at least 30 days notice before it takes effect. If such a change is materially adverse to you, you may terminate the affected Subscription by notice given within 30 days after our notice, and clause 14.5 applies.

9.2 Support. We provide support to all Clients through in-product channels and email during business hours (Monday to Friday, 9am to 5pm Melbourne time, excluding Victorian public holidays). Support scope, severity levels and target response times for Plans that include service levels are set out in the Service Level Schedule.

9.3 Maintenance and availability. We may perform scheduled maintenance, ordinarily outside Australian business hours and, where it will cause downtime, with at least 48 hours’ notice. Availability commitments and service credits (if any) for your Plan are set out in the Service Level Schedule.

10. Intellectual Property
10.1 Our rights. We and our licensors own all rights, title and interest in the BuiltGrid Materials. Nothing in this agreement transfers any of those rights to you, and no rights are granted except as expressly set out in this agreement.

10.2 Feedback. If you give us suggestions or feedback about the Services, we may use them without restriction or payment. Feedback does not include your Client Data.

10.3 Publicity. Neither party may use the other’s name, logo or trade marks in marketing or publicity without the other’s prior written consent, which may be given by email and withdrawn on written notice. With your consent, we may identify you as a Client. Displaying your business name and logo to your Connections within the Platform is part of the Services and does not require separate consent.

11. Confidentiality
11.1 Obligations. Each party must keep the other’s Confidential Information confidential, use it only for the purposes of this agreement, and protect it with at least the degree of care it uses for its own confidential information (and no less than reasonable care). A party may disclose Confidential Information to its personnel, professional advisers and (in our case) sub-processors who need to know it for those purposes and are bound by confidentiality obligations. Nothing in this clause restricts our creation, use or commercialisation of Aggregated Data under clause 7.8.

11.2 Exceptions. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known to the receiving party, is independently developed without use of the Confidential Information, or is lawfully received from a third party without restriction.

11.3 Compelled disclosure. If a party is required by law or court order to disclose Confidential Information, it must (where lawful) give the other party prompt notice so that party may seek protection, and must disclose only what is required.

11.4 Duration. This clause survives for 3 years after this agreement ends, and indefinitely in respect of trade secrets and Personal Information.

12. Warranties and Australian Consumer Law
12.1 Mutual warranties. Each party warrants that it has the power and authority to enter into and perform this agreement.

12.2 Our warranties. We warrant that (a) we will provide the Services with reasonable care and skill; and (b) the Services will perform materially in accordance with the Documentation. If the Services do not, your remedy is for us to correct the non-conformity or, if we cannot do so within a reasonable time after you notify us, for you to terminate the affected Subscription and receive a refund under clause 14.5. This clause 12.2 does not limit your rights under clause 12.4.

12.3 Your warranties. You warrant that (a) the information you provide about your business is accurate; (b) you have the rights necessary to provide your Client Data and to share Shared Data as you do; (c) your Compliance Information is genuine, complete and current when provided; and (d) your use of the Services complies with law.

12.4 Australian Consumer Law. Our Services come with guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). Nothing in this agreement excludes, restricts or modifies any Consumer Guarantee or any other right or remedy you have under law that cannot be excluded. Where the Australian Consumer Law permits us to limit our liability for a failure to comply with a Consumer Guarantee (which it does for services that are not of a kind ordinarily acquired for personal, domestic or household use), our liability is limited, at our option, to supplying the Services again or paying the cost of having the Services supplied again.

12.5 Disclaimers. Subject to clauses 12.2 and 12.4, the Services are provided “as is”, and we do not warrant that they will be uninterrupted or error-free, that they will meet your particular requirements, or that any Shared Data provided by another Client is accurate or complete. We do not warrant any commercial outcome from using the Services, including that you will win work, obtain quotes or achieve any compliance result.

13. Liability and Indemnities
13.1 Exclusion of certain losses. Subject to clause 13.3, neither party is liable to the other for loss of profits, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss, however arising.

13.2 Cap. Subject to clause 13.3, each party’s total aggregate liability to the other arising out of or in connection with this agreement, whether in contract, tort (including negligence), statute or otherwise, is limited: (a) where the Client has a paid Subscription, to the greater of the Fees paid by the Client to us in the 12 months before the event giving rise to the claim; and (b) where the Client is on Free Access, $0.

13.3 Exceptions. Clauses 13.1 and 13.2 do not apply to: (a) liability that cannot be limited or excluded by law, including liability under the Consumer Guarantees to the extent clause 12.4 does not permit it to be limited; (b) liability for death or personal injury caused by a party’s negligence; (c) a party’s fraud or wilful misconduct; (d) your obligation to pay Fees; (e) a party’s breach of clause 11 (Confidentiality) or a Client’s use of another Client’s Shared Data in breach of clause 6; or (f) infringement or misappropriation of the other party’s intellectual property rights.

13.4 Your indemnity. You indemnify us against loss, damage, costs (including reasonable legal costs) and liability we suffer from any third-party claim to the extent caused by: (a) your Client Data infringing a third party’s rights or breaching law; (b) your or your Users’ use of the Services in breach of law or of clause 6 or 8; or (c) your Supply Contracts or your dealings with your Connections. Your liability under this indemnity is reduced to the extent our breach or negligence contributed to the loss.

13.5 Our intellectual property indemnity. We will defend you against, and indemnify you for damages and costs finally awarded or agreed in settlement of, any third-party claim that the Services (excluding Client Data, Shared Data of other Clients and third-party products) infringe that third party’s intellectual property rights, provided you promptly notify us, give us sole control of the defence and settlement, and provide reasonable assistance. If a claim is made or is likely, we may modify the Services, obtain the right for you to continue using them, or terminate the affected functionality and refund prepaid Fees for the unused part of the Subscription Term. This indemnity does not apply to the extent the claim arises from your Client Data, your combination of the Services with other products, or your use of the Services in breach of this agreement. This clause states our entire liability for third-party intellectual property claims.

13.6 Mitigation and contribution. Each party must take reasonable steps to mitigate its loss. A party’s liability is reduced to the extent the other party’s breach or negligence contributed to the loss.

14. Suspension and Termination
14.1 Suspension. We may suspend your or a User’s access to all or part of the Services where reasonably necessary: (a) for non-payment, in accordance with clause 4.5; (b) to prevent or respond to a security threat, a breach of clause 6 or 8, or conduct that is harming or is likely to harm the Services, other Clients or third parties; or (c) to comply with law or a lawful direction. We will give you notice before suspending where practicable (and otherwise promptly after), limit the suspension to what is reasonably necessary, and restore access promptly once the cause is resolved. Fees continue to accrue during a suspension caused by your breach or non-payment. If a suspension for a reason other than your breach or non-payment lasts more than 5 business days, you may terminate the affected Subscription and clause 14.5 applies.

14.2 Termination for cause. Either party may terminate this agreement (or an affected Subscription) by written notice if the other party: (a) materially breaches this agreement and does not remedy the breach within 30 days after receiving notice describing it; (b) commits a material breach that cannot be remedied, including fraud, a serious breach of clause 6 or 8, or a serious security breach; or (c) becomes insolvent, enters administration, liquidation or a similar process, or ceases to carry on business.

14.3 Termination for convenience. You may cancel a Subscription under clause 5.4 or close your Account at any time under clause 5.6. We may terminate Free Access on 30 days’ notice, and may terminate this agreement or discontinue a paid Plan on at least 90 days’ notice, in which case we will refund prepaid Fees for the unused part of the Subscription Term and no further installments are payable after the termination date.

14.4 Effect of termination. On termination: (a) your right to use the affected Services ends; (b) you must pay all Fees due for the period up to termination (and, where clause 5.5 applies, for the remainder of the Subscription Term); (c) you may export your Client Data using the export features for 90 days after termination, after which we will delete or de-identify your Client Data from our active systems within a further 60 days, except where we are required by law to retain it, and backup copies will be deleted in the ordinary course of our backup cycle; (d) Shared Data already received by your Connections or Upstream Clients may be retained by them in accordance with clause 6.8; and (e) Aggregated Data is unaffected.

14.5 Refunds where you terminate for our default. Where you terminate under clause 9.1, 12.2, 14.1, 14.2, 15.3 or 17.4, we will refund the prepaid Fees for the unused part of the Subscription Term or, if you pay by installments, no further installments are payable after the termination date.

14.6 Survival. Clauses 6.4 to 6.10, 7.1, 7.8, 10, 11, 12.4, 13, 14.4, 14.5, 16, 17 and 18, and any other clause that by its nature should survive, survive termination of this agreement.

15. Changes to these Terms
15.1 Updates. We may update these Platform Terms, the Modules, the Service Level Schedule and the Privacy Policy from time to time, for example to reflect new features, changes in law or improvements to how we describe the Services. The current version is always available on our Website.

15.2 Notice. We will notify you of changes by email or in-product notice. Changes that are minor or clarifying, or that make the terms more favourable to you, take effect on posting. Other changes take effect no earlier than 30 days after notice.

15.3 Materially adverse changes. If a change would be materially adverse to you, it will not apply to a paid Subscription until the start of your next Subscription Term, unless the change is required by law or is necessary to address a security or legal risk. If you do not agree to a materially adverse change, you may terminate the affected Subscription by notice before the change takes effect, and clause 14.5 applies. Your continued use of the Services after a change takes effect constitutes acceptance of it.

16. Dispute Resolution
16.1 Good faith negotiation. Before starting court proceedings (other than for urgent interlocutory relief or to recover undisputed Fees), a party must give the other written notice of the dispute, and senior representatives of each party must meet (in person or by video) and try in good faith to resolve it within 20 business days after the notice. If the dispute is not resolved, either party may commence proceedings.

16.2 Regulators. Nothing in this clause prevents you from making a complaint to a regulator, or limits any right you have under the Australian Consumer Law.

17. General
17.1 Governing law. This agreement is governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria and the courts hearing appeals from them.

17.2 Assignment. You may not assign or transfer this agreement without our prior written consent, which we will not unreasonably withhold (for example, on a sale of your business). We may assign this agreement to a related body corporate or to a purchaser of our business or assets, and will notify you if we do.

17.3 Subcontracting. We may use sub-processors and subcontractors to provide the Services and remain responsible for their performance.

17.4 Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by an event beyond its reasonable control, provided it takes reasonable steps to mitigate the effect. If such an event prevents us from providing the Services for more than 30 consecutive days, either party may terminate the affected Subscription and clause 14.5 applies.

17.5 Notices. Notices to you may be given by email to your Account contact email or by in-product notice. Notices to us must be sent using details at builtgrid.com/contact-us or to our registered office. A notice is taken to be received on the business day after it is sent, unless the sender receives a delivery failure.

17.6 Relationship. The parties are independent contractors. Nothing in this agreement creates a partnership, joint venture, agency (other than as stated in clause 6.1) or employment relationship, including between Clients.

17.7 Entire agreement. This agreement (as described in clause 1.3) is the entire agreement between you and us regarding the Services and supersedes all prior agreements and understandings about the Services.

17.8 Transition from prior terms. If you accepted the BuiltGrid Platform Terms of Service prior to the last updated date, these Platform Terms and the applicable Modules replace them from the date we notify under clause 15 (or from your earlier acceptance). Any Order Form in force on that date continues and is read together with these Platform Terms and the Modules are read as references to the Buyer Terms.

17.9 Severability. If any provision is unenforceable, it is to be read down or severed to the minimum extent necessary, and the remainder of this agreement continues in effect.

17.10 Waiver. A failure or delay in exercising a right is not a waiver of it.

17.11 Electronic dealings. This agreement may be accepted electronically, and notices and consents may be given electronically. Clicking to accept has the same effect as a signature.

17.12 Interpretation. Headings are for convenience only. “Including” and similar words are not words of limitation. A reference to a law includes amendments and replacements. Business days are days other than Saturdays, Sundays and public holidays in Melbourne, Victoria.

18. Definitions
“Account” means the account through which a Client and its Users access the Services.

“Aggregated Data” means data derived from Client Data or from the use of the Services that has been aggregated or de-identified so that it does not identify any Client, User or individual and does not disclose any Client’s specific pricing or transactions.

“API” means BuiltGrid’s application programming interfaces, SDKs, sample code, webhooks and related materials.

“API Terms” means the BuiltGrid API Terms published at builtgrid.com/terms/api, which apply to any Client that activates API access.

“Buyer” means, in relation to a Connection, the Client that sets procurement and compliance requirements and procures or seeks to procure goods or services from the other Client in that Connection, as described in clause 6.2.

“Buyer Capabilities” means the features of the Services that allow a Client to act as a Buyer, as described in clause 2.2.

“Buyer Terms” means the BuiltGrid Buyer Terms published at builtgrid.com/terms, which apply to Clients that activate Buyer Capabilities.

“BuiltGrid Materials” means the Services, the Platform, software, interfaces, designs, databases, Documentation, templates, methods, know-how, Aggregated Data and all related intellectual property, excluding Client Data.

“Client Data” means data, files, content and Personal Information that you or your Users submit to the Services, and outputs generated from that data (excluding BuiltGrid Materials and Aggregated Data).

“Compliance Status” means an indicator displayed by the Platform showing whether a Supplier appears to meet the requirements configured by a Buyer, as described in clause 6.13.

“Compliance Information” means licences, registrations, insurance certificates, safety documents, tax and business registration details, policies, declarations and other documents or data provided through the Services to demonstrate a Client’s compliance with legal or contractual requirements.

“Confidential Information” means all non-public information disclosed by a party (or, under clause 6, by a Client) that is identified as confidential or would reasonably be considered confidential, and includes Shared Data.

“Connection” means an authorised relationship between two Clients established through the Platform under clause 6.2, in which one Client is the Buyer and the other is the Supplier.

“Consumer Guarantees” has the meaning given in clause 12.4.

“Documentation” means the user guides, help content, API documentation and specifications for the Services that we publish from time to time.

“Fees” means the fees for a Plan or Subscription, and any other amounts payable under this agreement.

“Free Access” means use of the features of the Services that we make available without charge.

“Module” means each of the Buyer Terms, the Supplier Terms and the API Terms.

“Order Form” means a document (including an online checkout or quote accepted by you) that sets out commercial terms agreed between the parties and incorporates this agreement.

“Personal Information” has the meaning given in the Privacy Act 1988 (Cth).

“Plan” means a package of features and Fees for the Services described in your Account, on our Website or in an Order Form.

“Platform” means the BuiltGrid multi-tenant software platform through which the Services are delivered.

“Privacy Policy” means our privacy policy published at builtgrid.com/privacy/.

“Service Level Schedule” means the BuiltGrid Service Levels and Support Schedule published at builtgrid.com/api.

“Services” means the Platform and related services made available by BuiltGrid, including the Website, applications, the API and support, but excluding third-party products.

“Shared Data” has the meaning given in clause 6.3.

“Subscription” means a paid Plan you have purchased for a Subscription Term.

“Subscription Term” means the 12-month term of a Subscription, or the initial or renewal term stated in an Order Form, including each renewal under clause 5.3.

“Supplier” means, in relation to a Connection, the Client that supplies or offers to supply goods or services to the other Client in that Connection and meets that Client’s requirements, as described in clause 6.2. A Supplier may be a trade contractor, subcontractor, supplier of goods or materials, builder or any other business.

“Supplier Capabilities” means the features of the Services that allow a Client to act as a Supplier, as described in clause 2.2.

“Supplier Terms” means the BuiltGrid Supplier Terms published at builtgrid.com/terms, which apply to Clients that activate Supplier Capabilities.

“Supply Contract” means any contract, purchase order or other arrangement between a Buyer and a Supplier for the supply of goods or services, whether or not recorded on the Platform.

“Transaction Record” has the meaning given in clause 6.14.

“Upstream Client” means, in relation to a Supplier, a Client that is the Buyer of that Supplier’s Buyer, and any Client further up the same chain of Connections.

“Upstream Sharing” has the meaning given in clause 6.10.

“User” means an individual authorised by a Client to use the Services under the Client’s Account.

“Website” means builtgrid.com, app.builtgrid.com and other domains operated by BuiltGrid.

Reference: API Terms | Service Levels

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Buyer Terms

Last updated: 1 July 2026

These Buyer Terms are a Module under the BuiltGrid Platform Terms of Service (Platform Terms) between BuiltGrid Australia Pty Ltd (ABN 63 667 799 813) (BuiltGrid, we, us, our) and each Client that activates Buyer Capabilities (you, your). They apply in addition to the Platform Terms and govern the Connections in which you are the Buyer. Capitalised terms not defined here have the meanings given in the Platform Terms.

Summary (non-binding): Buyers use BuiltGrid to set the procurement and compliance requirements their suppliers must meet, to connect with trade contractors, subcontractors and suppliers, to collect quotes and pricing, to issue purchase orders and manage transaction records, and to integrate BuiltGrid with their own systems. Most Buyers are residential home builders, but any Client that procures through the Platform is a Buyer in those Connections, including a trade contractor engaging its own subcontractors or a builder procuring from another builder. These Buyer Terms cover the Buyer Services, your responsibilities when you configure requirements and make engagement decisions, how your role fits in a multi-tier supply chain, implementation and integration services, usage metrics, service levels and the commercial terms specific to Buyer Subscriptions.

1. Application and Structure
1.1 When these terms apply. These Buyer Terms apply from the earlier of the date you activate Buyer Capabilities in your Account and the date you purchase a Buyer Subscription, and continue while you hold Buyer Capabilities or a Buyer Subscription. They apply to every Connection in which you are the Buyer, regardless of the type of business you are. If you also activate Supplier Capabilities, the Supplier Terms govern the Connections in which you are the Supplier.

1.2 Relationship with the Platform Terms. These Buyer Terms supplement the Platform Terms and override them only where they expressly deal with the same matter (Platform Terms clause 1.4). The Platform Terms, in particular clause 6 (Network Rules), clause 7 (Client Data, Privacy and Security), clause 12 (Warranties and Australian Consumer Law) and clause 13 (Liability and Indemnities), apply to your use of the Buyer Services.

1.3 Order Forms. A Buyer Subscription may be purchased through your Account or under an Order Form. An Order Form may specify the Plan, included features, Usage Metrics, environments, Implementation Services, service levels, initial term, Fees, invoicing arrangements and any agreed variations to these Buyer Terms. An Order Form prevails over these Buyer Terms to the extent of any inconsistency.

1.4 Definitions. Additional defined terms used in these Buyer Terms are set out in clause 14.

2. Buyer Services
2.1 Scope. The Buyer Services are the Buyer Capabilities made available under your Plan, which may include: (a) inviting and managing Connections with Suppliers; (b) configuring Compliance Requirements and tracking Suppliers’ Compliance Information against them; (c) publishing procurement requirements, scopes, specifications, schedules and job or project information to your Suppliers; (d) collecting quotes, pricing and availability; (e) issuing purchase orders, approving invoices and variations and maintaining Transaction Records; (f) dashboards, reporting and analytics; (g) where the Platform offers them, receiving Compliance Status of your Suppliers’ own supply chains through Upstream Sharing and making requirement templates available to your Suppliers; and (h) Integrations and API access where included in your Plan.

2.2 Configuring Compliance Requirements. You decide which Compliance Requirements apply to your Suppliers and configure them in the Platform. You are responsible for ensuring that your Compliance Requirements are lawful, reasonable for the goods or work concerned and consistent with your own legal obligations, and for reviewing them as your obligations change. The Platform applies your Compliance Requirements as you configure them; we do not set, review or endorse them.

2.3 Changes to Compliance Requirements. Where you change a Compliance Requirement that applies to existing Connections, you must give affected Suppliers reasonable notice through the Platform before treating them as non-compliant under the new requirement (we recommend at least 14 days), unless a shorter period is required by law or for safety.

2.4 Inviting Suppliers. You may invite trade contractors, subcontractors, suppliers and other businesses, including those who do not yet use BuiltGrid, to connect with you as Suppliers. You warrant that you have an existing or prospective business relationship with each invitee that makes the invitation reasonable and that you are entitled to provide their contact details to us for that purpose. Invitations are sent on your behalf and identify you as the inviting Buyer. Invitees must accept the Platform Terms and the Supplier Terms before they can connect with you, and may do so on Free Access.

2.5 No paid-plan condition. You must not represent to a Supplier that it must purchase a paid Subscription from us as a condition of working with you, unless we have agreed otherwise in writing.

2.6 Environments. The Buyer Services are provided in a production environment. A staging or test environment is provided only where included in your Plan or Order Form, is for testing purposes only and is excluded from the Service Level Schedule.

2.7 Usage Metrics. Your Plan or Order Form may specify Usage Metrics such as monthly home starts, active Connections, Users, projects or Integrations. We may monitor usage through platform telemetry to verify compliance with the Usage Metrics. If your usage materially exceeds a Usage Metric, we will notify you and the parties will discuss the position in good faith; you may then upgrade your Plan or pay any overage Fees set out in your Order Form. Usage-based Fees apply only as described in Platform Terms clause 4.7.

3. Your Responsibilities as a Buyer
3.1 Engagement decisions. You are solely responsible for deciding whether to engage, continue to engage, instruct or pay any Supplier. Compliance Status indicators, expiry alerts and reports in the Platform are tools to support your process; they do not replace your own verification of Compliance Information and are not a representation by us that a Supplier is licensed, insured, competent or compliant (Platform Terms clause 6.13).

3.2 Your legal obligations remain yours. Your obligations under work health and safety, building and construction, licensing, security of payment, taxation, employment and contractor laws remain your responsibility. The Services do not discharge those obligations, and you must not treat the Platform as your sole record for any obligation that requires you to hold or verify documents independently.

3.3 Use of Supplier Data. Supplier Data is Shared Data of the relevant Supplier. Platform Terms clauses 6.4 to 6.8 govern how you may use, disclose and retain it. In particular, you must not disclose one Supplier’s pricing, quotes or commercial terms to another Supplier, to that Supplier’s competitors or to your own Buyers, and you must not use Supplier Data to build directories, benchmarks or databases for third parties.

3.4 Personal Information of supplier personnel. Compliance Information often contains Personal Information about a Supplier’s owners and workers (for example, names and licence details on trade licences, competency cards and insurance certificates). When you receive that information through the Platform you collect it for your own purposes and must handle it in accordance with the Privacy Act 1988 (Cth), including by using it only for the purposes permitted by Platform Terms clause 6.4 and keeping it secure.

3.5 Supply Contracts and payment. Your Supply Contracts, payment terms and payment obligations to Suppliers are between you and them. Transaction Records on the Platform do not constitute payment claims, payment schedules or notices under security of payment legislation, and the Platform does not make or receive payments (Platform Terms clause 6.14).

3.6 Your Users. You are responsible for configuring User roles and permissions within your Account, including which Users may configure Compliance Requirements, approve purchase orders and invoices, and manage Connections.

4. Multi-tier Supply Chains
4.1 Your Connections only. Your rights and obligations as a Buyer relate to the Connections in which you are the Buyer. You are not responsible under this agreement for the requirements, decisions or compliance of your Suppliers in their own Connections with their Suppliers, and they are not responsible for yours (Platform Terms clause 6.9). Any such responsibility arises only under your Supply Contracts.

4.2 Upstream visibility of your Suppliers’ supply chains. Where the Platform offers Upstream Sharing and a Supplier of one of your Suppliers has elected to share its Compliance Status upstream, you may see that Compliance Status. You receive it as a receiving Client and Platform Terms clauses 6.4 to 6.8 apply to it. It reflects only the requirements configured by that Supplier’s direct Buyer and does not include pricing or Transaction Records unless that Supplier has expressly elected to include them (Platform Terms clause 6.10). You must not use the Platform to require a Supplier’s Suppliers to disclose pricing or Transaction Records to you.

4.3 Requirement templates. Where the Platform allows it, you may make requirement templates available to your Suppliers for use with their own Suppliers. A Supplier that adopts a template does so as the Buyer in its own Connections and is responsible for the requirements it sets. Whether your Suppliers must flow down your requirements, and the consequences if they do not, are matters for your Supply Contracts (Platform Terms clause 6.11).

4.4 If you are also a Supplier. If you also supply goods or services to another Client through the Platform (for example, as a builder supplying to another builder, or as a contractor supplying to a principal), you are the Supplier in those Connections and the Supplier Terms apply to them. Your obligations to your own Buyer arise under your Supply Contract with that Buyer; the Platform does not make you liable to your Buyer for your Suppliers’ compliance beyond what that Supply Contract provides.

5. Implementation and Enablement Services
5.1 Standard onboarding. Each Buyer Subscription includes the onboarding and enablement assistance described in your Plan, provided remotely during business hours.

5.2 Statements of Work. Where you purchase additional Implementation Services (such as configuration, data migration, custom Integrations, supplier enablement, training or change management), the parties will agree a Statement of Work (SoW) describing the deliverables, milestones, assumptions, dependencies, acceptance criteria and Fees. An SoW forms part of the relevant Order Form.

5.3 Your cooperation. You will: (a) appoint a project lead with authority to make decisions; (b) provide timely access to your systems, source data, test data and subject matter experts; (c) review deliverables and respond to requests within the timeframes in the SoW (or, if none, within 5 business days); and (d) obtain any third-party licences and cooperation required from your other vendors. If your delay or failure to perform these obligations delays our performance, timelines are extended accordingly and we may charge for reasonable additional effort at the rates in the SoW.

5.4 Acceptance. A deliverable is accepted when it meets the acceptance criteria in the SoW or, if you do not notify us in writing of a material non-conformity within 10 business days after we deliver it, on the expiry of that period. If you notify a material non-conformity, we will correct it and resubmit the deliverable.

5.5 Changes to scope. Either party may request a change to an SoW. Changes take effect only when documented in a written change request agreed by both parties, including any impact on timelines and Fees.

5.6 Fees and expenses. Fees for Implementation Services are set out in the Order Form or SoW and are invoiced as stated there or, if not stated, monthly in arrears. Travel and other expenses are billable only if pre-approved by you in writing.

5.7 Deliverables and intellectual property. We retain all rights in the BuiltGrid Materials, including Integrations, templates, configurations and tools we develop or use in delivering Implementation Services, and may reuse them for other Clients.

6. Integrations and Data Feeds
6.1 Methods. Integrations between the Platform and your systems may be implemented through the API (in which case the API Terms apply), webhooks, file transfers (such as SFTP), connectors to third-party systems that we support, or other methods agreed in writing.

6.2 Third-party systems. You are responsible for your own systems and for the third-party systems you connect (such as construction management, estimating, scheduling, enterprise resource planning software or accounting software), including holding the necessary licences and obtaining any cooperation required from those vendors. We are not responsible for third-party systems. If a third party changes or withdraws an interface on which an Integration depends, we will use reasonable efforts to adapt the Integration, but may need to modify, suspend or withdraw it and will notify you.

6.3 Data mapping and acceptance of feeds. The parties will cooperate on field mappings, transformation rules and test plans for each data feed. A data feed is accepted when it meets the acceptance criteria agreed in writing (including field mappings and basic reconciliation checks) using correct source data.

6.4 Source data. You are responsible for the accuracy, completeness and format of data supplied to the Platform from your systems, and for the consequences of incorrect source data flowing into the Platform or to your Suppliers.

6.5 Technical controls. We may apply reasonable rate limits, file size and frequency constraints and other technical controls to Integrations to protect the stability and security of the Services (Platform Terms clause 4.7).

7. Service Levels and Support
7.1 Service Level Schedule. The availability commitment, service credits, support tiers, severity levels and target response times for the Buyer Services are set out in the Service Level Schedule, which applies to paid Buyer Subscriptions in production. Your Order Form may specify enhanced service levels.

7.2 Exclusive remedy. Subject to your rights under the Australian Consumer Law and your termination rights under the Service Level Schedule and Platform Terms clause 14, service credits are your sole and exclusive remedy for any failure to meet the availability commitment.

8. Security and Assurance
8.1 Security and incident notification. Platform Terms clauses 7.6 (Security) and 7.7 (Data breach notification) apply to the Buyer Services.

8.2 Security information. On request, no more than once in each 12-month period and at no charge, we will provide a summary of our security practices and complete a reasonable security questionnaire from you. We may require that this information be treated as our Confidential Information.

8.3 Your security settings. You are responsible for the security configuration of your Account, including User permissions, multi-factor authentication where available, and the scope of data you choose to share with each Connection.

9. Data
9.1 Client Data. Platform Terms clause 7 applies to your Client Data. We handle your Client Data to provide the Buyer Services, as you direct through the Platform (including by sharing Shared Data with your Connections and Integrations), and as required by law.

9.2 Data you share with your Suppliers. When you share procurement requirements, Compliance Requirements, project and job information, purchase orders and other Shared Data with a Supplier, that is a disclosure by you to the Supplier under Platform Terms clause 6.3, and the Supplier may use it under Platform Terms clause 6.4. You are responsible for ensuring you have the right to share it, including any Personal Information about your customers or personnel it contains.

9.3 Export and retention on exit. On expiry or termination you may export your Client Data in accordance with Platform Terms clause 14.4. Supplier Data you received during a Connection may be retained in accordance with Platform Terms clause 6.8.

10. Fees, Term and Renewal
10.1 Fees. Fees for Buyer Subscriptions, Implementation Services and any overage are set out in your Plan or Order Form. Unless the Order Form provides otherwise, Subscription Fees are payable annually in advance or in 12 monthly installments, by card or by invoice payable within 14 days by electronic funds transfer (Platform Terms clause 4.3).

10.2 Term. Unless the Order Form provides otherwise, the initial Subscription Term of a Buyer Subscription is 12 months from the start date stated in your Account or Order Form.

10.3 Renewal. Buyer Subscriptions renew automatically for successive 12-month terms in accordance with Platform Terms clause 5.3 unless you cancel under Platform Terms clause 5.4 before the renewal date. We will send a renewal notice 30 days before each renewal date.

10.4 Fee changes and new usage limits. Changes to Fees, and the introduction of Usage Metrics or overage Fees, take effect from your next Subscription Term with at least 30 days notice, in accordance with Platform Terms clauses 4.6 and 4.7.

11. Termination Assistance
11.1 Transition assistance. On expiry or termination of a Buyer Subscription, we will provide reasonable cooperation to support your transition, including up to 8 hours of termination assistance at no charge within the 90-day export period in Platform Terms clause 14.4. Additional assistance is available at our then-current rates.

11.2 Connections. On expiry or termination of your Buyer Capabilities, the Connections in which you are the Buyer end. Each Supplier retains its own Client Data, and Shared Data you provided to Suppliers may be retained by them in accordance with Platform Terms clause 6.8.

12. Publicity
12.1 Consent required. Platform Terms clause 10.3 applies. Any case study, testimonial or public announcement about your use of BuiltGrid will be agreed by both parties in writing before release.

13. Liability
13.1 Platform Terms apply. Platform Terms clause 13 (Liability and Indemnities) applies to these Buyer Terms.

13.2 Implementation Services. Our liability in connection with Implementation Services under an SoW is included within the cap in Platform Terms clause 13.2 (or the Order Form), and the Fees paid for those Implementation Services count towards the Fees used to calculate that cap.

14. Definitions
“Buyer Services” has the meaning given in clause 2.1 of these Buyer Terms.

“Buyer Subscription” means a paid Plan for Buyer Services.

“Compliance Requirements” means the licensing, insurance, safety, taxation, business registration, policy and other requirements that a Buyer configures in the Platform for its Suppliers to meet before or while working with it.

“Implementation Services” means onboarding, configuration, data migration, Integration development, training, supplier enablement, change management and similar professional services provided by us under a Plan, Order Form or SoW.

“Integration” means a connection between the Platform and your systems or a third-party system, implemented by any of the methods in clause 6.1 of these Buyer Terms.

“SoW” means a statement of work agreed under clause 5.2 of these Buyer Terms.

“Supplier Data” means Shared Data that a Supplier shares with you through a Connection or that you receive through Upstream Sharing, including profile, Compliance Information, Compliance Status, pricing, quotes, availability, invoices and variation requests.

“Usage Metrics” means the usage measures specified in your Plan or Order Form under clause 2.7 of these Buyer Terms.

References:
Platform Terms of Service
API Terms | Service Levels

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Supplier Terms

Last updated: 1 July 2026

These Supplier Terms are a Module under the BuiltGrid Platform Terms of Service (Platform Terms) between BuiltGrid Australia Pty Ltd (ABN 63 667 799 813) (BuiltGrid, we, us, our) and each Client that activates Supplier Capabilities (you, your). They apply in addition to the Platform Terms and govern the Connections in which you are the Supplier. Capitalised terms not defined here have the meanings given in the Platform Terms.

Summary (non-binding): Suppliers use BuiltGrid to keep one business profile and set of compliance documents that their Buyer customers can rely on, to see job opportunities, to manage their pricing and quotes, and to keep quotes, purchase orders, invoices and variations in one place. Most Suppliers are trade contractors, subcontractors and materials suppliers working for builders, but any Client that supplies through the Platform is a Supplier in those Connections, including a builder supplying to another builder. These terms explain what you can do, what you are responsible for (especially the accuracy of your compliance documents), how your data is shared with Buyers and protected from misuse, what happens if you also procure from your own suppliers, and how paid Subscriptions work.

1. Application
1.1 When these terms apply. These Supplier Terms apply from the earlier of the date you activate Supplier Capabilities in your Account and the date you purchase a Supplier Subscription, and continue while you hold Supplier Capabilities or a Supplier Subscription. They apply whether you joined BuiltGrid yourself or accepted an invitation from a Buyer, and to every Connection in which you are the Supplier, regardless of the type of business you are.

1.2 If you also procure through the Platform. If you engage your own subcontractors or suppliers through the Platform, you are the Buyer in those Connections. To do so you activate Buyer Capabilities, and the Buyer Terms apply to those Connections. Your obligations as a Buyer (including setting lawful and reasonable requirements) are separate from your obligations as a Supplier under these terms.

1.3 Relationship with the Platform Terms. These terms supplement the Platform Terms and override them only where they expressly deal with the same matter. Platform Terms clause 6 (Network Rules), clause 7 (Client Data, Privacy and Security), clause 12 (Warranties and Australian Consumer Law) and clause 13 (Liability and Indemnities) apply to you.

1.4 Definitions. Additional defined terms are in clause 13 of these Supplier Terms.

2. What You Can Do on the Platform
2.1 Features. Depending on your Plan, the Supplier Capabilities allow you to: (a) maintain a business profile and choose which Buyers can see it; (b) upload and manage your Compliance Information and respond to each Buyer’s Compliance Requirements; (c) see job opportunities, tenders and requests for quotes made visible to you; (d) manage your pricing, rate cards and availability and choose which Buyers can see them; (e) submit quotes and manage purchase orders, invoices and variation requests with your Buyers; (f) where the Platform offers it, choose whether your Compliance Status is visible to your Buyers’ own Buyers (Upstream Sharing); and (g) connect your own systems through the API where your Plan includes API access (in which case the API Terms apply).

2.2 Free Access and paid Plans. The features included in Free Access are described on our Website at builtgrid.com or app.builtgrid.com. Paid Plans add features such as job opportunity visibility, advanced compliance features and API access, as described in the Plan. We may change the features included in Free Access in accordance with Platform Terms clause 3.3.

3. Your Profile and Compliance Information
3.1 Accuracy. You must ensure that your profile and Compliance Information are accurate, complete, genuine and current at all times. This includes your legal business name, ABN, trade or supply categories, service areas, licences, registrations, insurances, safety documents and the names and details of any personnel you list.

3.2 Keep it current. You must update your Compliance Information promptly, and in any event within 5 business days, when a document expires, is renewed, is cancelled or suspended, or otherwise changes. If a licence, registration or insurance that a Buyer relies on lapses or is cancelled, you must notify that Buyer without delay, whether or not the Platform has sent an alert.

3.3 Only your own documents. You may upload only documents that relate to your business and that you are entitled to provide. You must not alter documents issued by a licensing authority, insurer or other third party, and you must not upload documents belonging to another business as if they were your own.

3.4 Personal Information of your people. Compliance Information often includes Personal Information about your owners and workers (for example, on licences, competency cards and insurance certificates). Before uploading it you must tell those individuals that it will be shared with the Buyers you connect with and, if you enable Upstream Sharing, that your Compliance Status may be visible to your Buyers’ own Buyers, and you must obtain any consent required by the Privacy Act 1988 (Cth).

3.5 We do not verify your documents. As set out in Platform Terms clause 6.13, we do not verify Compliance Information and do not confirm to Buyers that your documents are genuine, current or adequate. Compliance Status indicators show only whether a Buyer’s configured requirements appear to be met by what you have provided. Expiry reminders are a convenience; you remain responsible for tracking your own licences and insurances.

3.6 Buyers set their own requirements. Each Buyer decides which Compliance Requirements apply to its Connections. We do not set or review them. If you believe a requirement is unreasonable or unlawful, raise it with the Buyer; you may decline to meet a requirement, and the Buyer may then decide not to connect or engage with you.

4. Job Opportunities
4.1 Visibility. Which job opportunities, tenders and requests for quotes you can see depends on your Plan, your profile (including trade or supply categories and service areas), your discoverability settings and the choices made by Buyers. Where the Platform shows matching or relevance indicators, they are generated automatically from information such as category, location, profile completeness and Compliance Status; they are not an endorsement or recommendation by us.

4.2 No guarantee of work. As set out in Platform Terms clause 6.15, we do not guarantee that you will see any particular opportunity, receive any invitation or response, or win any work. Buyers decide who to engage.

4.3 Responding. When you respond to an opportunity or request for quote, you are communicating directly with the Buyer. You must respond only to opportunities relevant to your business, and you must not use the Platform to send unsolicited marketing to Buyers. Your account may be removed from the Platform if you persist.

5. Pricing and Quotes
5.1 You control your pricing. You set your own prices, rate cards and quotes, and you choose which Buyers can see them. We do not set, recommend or adjust your prices.

5.2 Protection of your pricing. Under Platform Terms clause 6.5(b), a Buyer that receives your pricing may use it for its own procurement decisions but must not disclose it to other Suppliers, to your competitors or to its own Buyers further up the chain. Your pricing is excluded from any discoverable profile unless you choose to include it (Platform Terms clause 6.16), and is never included in Upstream Sharing unless you expressly elect to include it (Platform Terms clause 6.10).

5.3 Quotes are your offers. A quote or price you submit to a Buyer is your commercial offer to that Buyer. Whether and when it becomes binding, and on what terms, is determined by your Supply Contract with the Buyer and the law, not by the Platform (Platform Terms clause 6.14). Check that your quotes include your own terms, validity period and GST treatment.

5.4 No price coordination. You must not use the Platform to share pricing with, or coordinate pricing, bids or market allocation with, other Suppliers. This conduct may be unlawful under competition law and is a serious breach of these terms.

6. Transaction Records and Payment
6.1 Records only. Purchase orders, invoices, variations and approvals on the Platform are records of your dealings with a Buyer. We do not hold, transmit or process payments, and we are not a party to your Supply Contract (Platform Terms clauses 6.12 and 6.14).

6.2 Payment terms. When and how you are paid is governed by your Supply Contract with the Buyer. Nothing on the Platform changes your rights under security of payment legislation, and a Transaction Record is not a payment claim or payment schedule under that legislation unless you and the Buyer agree otherwise and the law permits.

6.3 Your invoices and tax. You are responsible for ensuring that invoices you issue through the Platform meet the requirements for tax invoices and for your own tax, GST and record-keeping obligations. You should keep your own copies of important records; the Platform’s export features are available for this purpose.

7. Sharing Your Data with Buyers
7.1 Connections. When you accept a Connection with a Buyer, you share with that Buyer the categories of information shown at the time you accept and in your settings (Platform Terms clause 6.3). You can adjust what you share and can end a Connection at any time.

7.2 How Buyers may use your data. A Buyer may use your Shared Data only to evaluate, engage, procure from and manage its relationship with you and to meet its own legal and record-keeping obligations (Platform Terms clause 6.4), and must keep it confidential (Platform Terms clause 6.6). A Buyer must not on-sell it, publish it, pass it up the chain to its own Buyers, or use it to build directories or benchmarks for others (Platform Terms clause 6.5).

7.3 Upstream Sharing. Where the Platform offers it, you may choose to make your Compliance Status visible to your Buyers’ own Buyers (for example, to the builder your head contractor works for). This is your choice, you can switch it off at any time, and it does not include your pricing, quotes, availability or Transaction Records unless you expressly choose to include them. Anyone who sees your information this way is bound by the same rules as your direct Buyer (Platform Terms clause 6.10). Whether you are required to enable Upstream Sharing is a matter for your Supply Contract with your Buyer, not for the Platform.

7.4 After a Connection ends. When a Connection ends, the Buyer stops receiving your data but may keep records it received during the Connection for its legal and record-keeping purposes (Platform Terms clause 6.8). The restrictions in clause 7.2 continue to apply to those records.

7.5 Buyer data you receive. Project and job information, procurement requirements and other data a Buyer shares with you is that Buyer’s Shared Data. The same rules apply to you: use it only for your dealings with that Buyer, keep it confidential and do not pass it on to others, including to your own suppliers except to the extent needed for them to supply to you.

8. Subscriptions, Fees and Cancellation
8.1 Annual Plans. Supplier Subscriptions are 12-month commitments. You can pay the annual Fee up front or in 12 monthly installments, by card or (where we agree) by invoice (Platform Terms clauses 4.2 and 4.3).

8.2 Renewal. Your Subscription renews automatically for a further 12 months unless you cancel before the renewal date. We will email you 30 days before each renewal date with the renewal date, the Fees that will apply and how to cancel (Platform Terms clause 5.3).

8.3 Cancelling. You can cancel at any time in your Account settings. Cancellation takes effect at the end of your current 12-month term; until then you keep your paid features and any remaining installments for that term remain payable (Platform Terms clauses 5.4 and 5.5). After that, your Account continues on Free Access and your data is retained; paid features are switched off.

8.4 Price changes. If we change the Fees for your Plan, the new Fees apply from your next renewal and we will tell you at least 30 days before the renewal date so you can cancel if you wish (Platform Terms clause 4.6).

8.5 Refunds. Fees are not refundable except where the Platform Terms or the law provide otherwise, including where you end your Subscription because of our breach, a materially adverse change to the Services or to these terms, or an extended outage or suspension that is not your fault (Platform Terms clause 14.5).

9. Your Obligations
9.1 Comply with law. You must hold and maintain all licences, registrations and insurances required by law for the work you do and the goods you supply, and comply with work health and safety, taxation and other laws that apply to your business. The Services do not replace those obligations.

9.2 Honest representation. You must not misrepresent your business, capabilities, licensing, insurance, capacity or role, and must not create more than one Account for the same business without our consent.

9.3 Respect Buyers and their data. You must comply with Platform Terms clause 8 (Acceptable Use) and clause 6 (Network Rules) in your dealings with Buyers and other Clients.

10. Support and Service Levels
10.1 Support. We provide support through in-product channels and email during business hours (Monday to Friday, 9am to 5pm Melbourne time). Paid Plans receive the Standard support tier described in the Service Level Schedule. Free Access includes access to our help centre and best-efforts email support.

10.2 Availability. The availability commitment and service credits in the Service Level Schedule apply to paid Supplier Subscriptions as stated in that Schedule. They do not apply to Free Access.

11. Liability and Your Consumer Rights
11.1 Australian Consumer Law. Our Services come with guarantees under the Australian Consumer Law that cannot be excluded. Nothing in these terms or the Platform Terms limits those rights (Platform Terms clause 12.4).

11.2 Platform Terms apply. Platform Terms clause 13 (Liability and Indemnities) applies to these Buyer Terms.

11.3 Disputes with Buyers. Disputes about work, goods, quality, delay or payment are between you and the Buyer (Platform Terms clause 6.12). We may assist informally but are not obliged to, and we are not responsible for any Buyer’s conduct or payment.

12. Multi-tier Supply Chains
12.1 Separate Connections. Your Connection with a Buyer is separate from that Buyer’s Connections with its own Buyers, and from your Connections with your own suppliers. You are not responsible under this agreement for another Client’s requirements, decisions or compliance in a Connection you are not party to, and they are not responsible for yours (Platform Terms clause 6.9). Any such responsibility arises only under the relevant Supply Contract.

12.2 Requirement templates. Where the Platform allows it, your Buyer may make requirement templates available to you for use with your own suppliers. If you adopt a template you do so as the Buyer in your own Connections and are responsible for those requirements under the Buyer Terms. Whether you must flow requirements down to your suppliers is a matter for your Supply Contract with your Buyer (Platform Terms clause 6.11).

13. Definitions
“Supplier Subscription” means a paid Plan for Supplier Capabilities.

“Compliance Requirements” means the licensing, insurance, safety, taxation, business registration, policy and other requirements that a Buyer configures in the Platform for its Suppliers to meet.

References:

Platform Terms of Service
API Terms | Service Levels

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