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LastPass Community

Find solutions, get advice, help others.

LastPass Community

Find solutions, get advice, help others.

What's Trending

Why Cybersecurity Awareness Month matters
Cyberthreats don't take October off. But the month is a useful reminder: the best protection doesn't start with software — it starts with habits. Your data has value, and attackers know it. Personal logins, business credentials, financial information — all of it is worth something to someone who wants it. Good security…
Every new school year starts with new passwords. Make it easy.
One place for every login your family needs this year — school, home, and work. LastPass Families keeps them all safe — and everyone in sync. Here's how families are using it this school year. At school Student portals, homework apps & parent logins Create a shared folder for every school account — the parent portal, the…
Most people significantly underestimate their own password count, until they actually start listing accounts.
Take an honest guess. How many are you managing?
Why do I see the "ERROR: We're not sure what went wrong. If the problem persists, reach out to the LastPass team." message?
You may see the following error message when LastPass is unable to determine the specific cause of a failed action: "ERROR: We're not sure what went wrong. If the problem persists, reach out to the LastPass team." This generic error can occur in several situations, including: Saving or updating a password in your vault or…
Manage LastPass browser extension preferences
The LastPass browser extension Preferences allow you to customize how LastPass behaves in your web browser by managing General, Notifications, and Advanced settings. These preferences are stored locally in each browser, giving you the flexibility to adjust settings based on your security needs. For example, you may prefer…

Discussions

Not receiving verification emails, and getting an error when trying to login to the support center.
I am trying to update my account email. It tells me it sends a verification email, but I have checked every possible email, including the spam and promotional folders, with no luck. As far as I can tell, I don't have any blocks set up. I don't have MFA configured either. When I try to login so that I can submit a support…
Disappearing/Flashing Autofill Drop-Down Menu
The LastPass autofill drop-down menu (where you scroll through relevant credentials as you type into a credential field) is not appearing for me in my browser and is only briefly flashing on-screen for less than a second when a character is typed into a field before it disappears. I'm unable to actually select any…
Layout request
I am not sure how to request a feature/update. But PLEASE move the dropdown for folders on notes above the note box. I often forget to scroll down to that step. Then have to find and move the note. We have a ton of clients in their own folders so it's easy to save to "none" and forget.
Need Help with Decrypting Exported Password Backup
Hi everyone, I'm experiencing an issue when trying to export my password data as a backup. Specifically, I'm receiving an error message that says: "A problem occurred while decrypting your data...". I have not been able to resolve this, and I'm worried about accessing my stored passwords. If anyone has encountered this…
Why Cybersecurity Awareness Month matters
Cyberthreats don't take October off. But the month is a useful reminder: the best protection doesn't start with software — it starts with habits. Your data has value, and attackers know it. Personal logins, business credentials, financial information — all of it is worth something to someone who wants it. Good security…
Every new school year starts with new passwords. Make it easy.
One place for every login your family needs this year — school, home, and work. LastPass Families keeps them all safe — and everyone in sync. Here's how families are using it this school year. At school Student portals, homework apps & parent logins Create a shared folder for every school account — the parent portal, the…
Reset your LastPass account (video)
Reset your LastPass account
chrome extension stops working (2026)
I searched this community for "chrome extension stops working" before posting. Everything that comes back is a year or more old. Nothing current, which is strange, because this is happening constantly right now and people are talking about it all over Reddit. Here's the problem. The Chrome extension just quits. The icon…
Something changed to Autofill in the day or so?
Now having LastPass show in strange place like Excel Online sheet names and other boxes for several other site where it didn't before. Also Edge isn't always filling with the login options, instead seeing 'time for a refresh' message. multiple machines.

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