Privacy Policy

Keep Hashing (“Keep Hashing,” “we,” “us,” or “our”) operates keephashing.com and provides ASIC mining hardware sales, hardware brokerage, mining hosting and co-location, mining pool services, and related support to customers in the United Arab Emirates, Pakistan, and internationally. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or contacting us through it, you agree to the practices described here.

Information you give us directly. When you fill out a contact or quote request form, message us on WhatsApp, email us, or subscribe to our newsletter, we may collect your name, phone number, email address, company name, shipping address, and any details you share about the hardware or services you are interested in.

Information collected automatically. When you browse our website, we automatically collect certain technical information, including your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit. This is collected through cookies and similar tracking technologies, described in Section 3 below.

Information from transactions. If you purchase hardware or a service from us, we collect the order details, payment confirmation information (we do not store full card numbers — payments are processed by our payment providers), and shipping/customs information needed to fulfil your order.

Information from third parties. We may receive limited information from analytics providers (such as Google Analytics), advertising platforms (such as Meta and Google Ads, if used), and shipping or logistics partners in connection with fulfilling an order.

We use the information we collect to:

• Respond to your enquiries and provide quotes for ASIC miners, hosting, brokerage, or mining pool services
• Process and fulfil orders, including shipping, customs documentation, and after-sales support
• Communicate with you about your order, account, or support request, including via WhatsApp, email, or phone
• Improve our website, product pages, and content based on how visitors use the site
• Send marketing updates, new stock alerts, or promotions, where you have opted in — you can unsubscribe at any time
• Detect, investigate, and prevent fraud, abuse, or security incidents
• Comply with applicable legal, tax, customs, and regulatory obligations in the UAE and other relevant jurisdictions

Our website uses cookies and similar technologies to keep the site functioning correctly, remember your preferences, and understand how visitors use our pages. This includes:

• Essential cookies, required for core website functionality (e.g. navigation, forms)
• Analytics cookies (e.g. Google Analytics), which help us understand traffic and improve the site
• Marketing/advertising cookies, if we run ad campaigns, used to measure performance and show relevant ads

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

We do not sell your personal information. We may share your information with:

• Payment processors and banks, to complete transactions securely
• Shipping, freight, and customs partners, to deliver hardware and handle import/export documentation
• Service providers who support our website, hosting, CRM, or communication tools (e.g. WhatsApp Business, email platforms), under confidentiality obligations
• Legal or regulatory authorities, where required by law, court order, or to protect our rights, customers, or the public
• A successor entity, in the event of a merger, acquisition, or sale of business assets

We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable UAE tax, customs, or commercial record-keeping laws.

Depending on your location, you may have rights under applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) and, where applicable to visitors from the European Economic Area, the General Data Protection Regulation (GDPR). These rights may include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or contractual retention requirements
• Withdraw consent to marketing communications at any time
• Object to or restrict certain processing of your information

To exercise any of these rights, contact us using the details in Section 11 below. We will respond within a reasonable timeframe.

Because we serve customers in the UAE, Pakistan, and internationally, your information may be transferred to and processed in countries other than your own, including countries that may have different data protection standards. Where this occurs, we take reasonable steps to ensure your information continues to be protected in line with this policy.

Our website may contain links to third-party websites, including social media platforms and payment providers. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies separately.

Our website and services are intended for business and adult use and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

• Email: [email protected]
• Phone / WhatsApp: +971 50 163 7820
• Address: 180 Al Khabaisi, Unit No: 20612-G-006, Deira, Dubai, United Arab Emirates