Trace every claim to its source
Open the original conversations behind a topic to see what was said and where.
Find, fix, and follow up on every customer ask
Modem gives your whole team one living record of what customers said, what you're building, and what shipped. Connect any agent, or use ours.
Your customers are telling you.
Lots of it goes nowhere.
Finding it is hard
Support sees the email, sales hears it on a call, product reads it in Slack. Nobody notices it's the 10th time this month.
Fixing it is slow
Engineering finally gets a ticket, with half the context never captured. Scoping and fixing it both take longer.
Following up rarely happens
The fix ships. Whoever heard the complaint never finds out, so the customer who asked never hears back.
Modem discovers and organizes your customer concerns
Support threads, sales calls, community posts, social comments, even your own data via our API. Modem works out who raised it and what it is about, then tracks it.
Connect your problems to the work that fixes them
Modem keeps the people and companies who raised issues next to the work tickets and pull requests resolving them. When a fix lands, the status moves with it.
Conversations and Product Work
Feedback, decisions, conversations, and product work enter with their sources attached
The Topic Layer
Customers and product, finally on the same page
Inspect what changed and why
Follow the evidence that caused changes to topic status, summary, and more.
See what people and companies care about
Discover what kind of feedback important people and customers are giving
Know the state of work for anything
Find topics that are in progress or recently completed to give customers confident answers
“Modem is fucking good at finding user problems and connecting them to PRs”
ConductorLess digging, more shipping
Your agents read Modem's optimized graph instead of every raw thread. Research takes minutes, and every fix comes with the list of who asked.
- 98% fewer tokens
Agents read Modem's context graph vs the raw threads underneathSource 1
- 3–4 hrs
to10 minProduct research tasks that used to take an afternoonSource 2
- 5–10
timesCustomer touchpoints surfaced per bug fix, across every channelSource 2
- On average; measured from real usage data.
- Reported by Sentry's product team. Read the case study
Every team sees the whole picture
Product, engineering, success, and sales all work from the same record of what customers said and what shipped.
Product
Discover problems and feature gaps you didn't know you had.
Engineering
Know what's breaking for customers before support escalates.
Customer Success
Keep accounts healthy by closing the loop on every ask.
Sales
Get a pulse on the features your deals depend on.
- Product: 38 accounts asked for bulk CSV export.
- Product: 5 customers called onboarding confusing.
- Product: Posted this week's asks to #product.
- Engineering: 12 accounts reported the webhook bug.
- Engineering: 3 customers hit checkout 502s today.
- Engineering: Told #engineering what customers hit.
- Customer Success: Acme reported the same bug twice.
- Customer Success: 6 accounts asked when the fix ships.
- Customer Success: 3 open asks before Acme renews.
- Sales: 3 deals are waiting on audit logs.
- Sales: Told #sales SSO shipped for Northwind.
- Sales: Your 2pm renewal has 4 open asks.
Every channel in. Any agent out.
Modem reads the tools your customers and team already use, then answers your agent in one call with the sources attached. Explore all integrations
Chat
Slack
Discord
Teams
Email
Support
Intercom
Zendesk
Plain
Pylon
Jira Service Desk
Calls
Gong
Fathom
ZoomSoon
Customers
Salesforce
Stripe
Canny
Analytics
PostHog
Mixpanel
Amplitude
Sentry
Code
GitHub
GitLab
Linear
Jira
Need an integration we don't have? Talk to us
Your data, any way you want it
Five ways into the same graph. Start in a browser, or never open one.
Dashboard
Navigate your customer graph using a complete web UI.
Agent
Full-featured cloud agent, available in Slack, Teams, Discord, or web.
Plugins & MCP
Bring your favorite desktop, terminal, or cloud agent.
CLI
Query your Modem data from any terminal. Great for agents.
HTTP API
The same data as everything else, as JSON over HTTP.
Trusted by teams that listen (and ship)
“Things that would have taken three or four hours are ten-minute tasks now, and when we fix something, Modem shows us everyone who was waiting.
Suddenly you’re reaching out with good news instead of asking for feedback with your hat in your hand.”
Nicholas MeisenheimerProduct Manager @ Sentry
“For a small company it’s a perfect fit. We don’t need those analysts, or market checks.
We can just ask our own community. You don’t need to research outside.”
Leonie GräßelFounder @ Novelcrafter
Security and compliance
Modem combines industry-standard compliance, enterprise-grade controls, and privacy-first product features at every layer.
SOC 2
SOC 2 compliant. Independently audited against the AICPA Trust Services Criteria.
Trust center →SSO + SCIM
Manage access at scale with SSO and SCIM provisioning from the identity provider you already run.
Governance
Audited agent runs, roles, PII scrubbing, and custom retention.
Plans that scale with your team
Unlimited users on every plan. Try Startup free for 14 days.
Free
$0 /mo
2,500 events+ limited agent usage
- Unlimited users
- Automations
- 30 days history
- Community support
Startup
$80 /mo
15,000 events+ extended agent usage
- Unlimited users
- Automations
- 180 days retention
- Dedicated Slack channel
Scale
$250 /mo
60,000 events+ highest agent usage
- Unlimited users
- Automations
- 365 days retention
- Dedicated Slack channel
Every plan supports adding additional volume on-demand. Set a budget, pay only for what you use.
Enterprise
Custom volume and retention, SAML/Advanced SSO, SLAs, and dedicated support. Flexible pricing.
