Profiles

> Executive Leadership & Operations: Serve directly under the Founder & CEO, driving cross-functional alignment and execution across Operations, Engineering, Growth, Support, and People Operations.
> Customer Success & Support Architecture: Direct end-to-end technical support strategy, workforce management, and SLA enforcement, reducing first response times by over 50% and clearing legacy ticket backlogs.
> Product-Led Growth & Roadmap: Bridge customer pain points and helpdesk data into core product roadmaps, aligning engineering sprints with high-impact revenue and retention features.
> Revenue Protection & Churn Reduction: Spearhead critical retention interventions to resolve complex client blockers, preventing refund escalations and protecting recurring cash flow.
> Growth Marketing & GTM Strategy: Oversee growth marketing, content sprints, and presale lead acquisition, deploying initiatives like real-time live chat to drive conversion.
> People & Organizational Development: Lead hiring, onboarding, upskilling workshops, and cross-team hackathons to foster high-performance execution across day and remote squads.
> Process & Delivery Governance: Establish operational reporting structures and accountability frameworks to streamline standups, releases, and inter-departmental workflows.