We Aim to Respond within one business day
Talk to the RippleStep team
Product questions, custom integrations, or support for something you already run. We will route your note to the right person.
Other ways to reach us
Send a message
Share a short summary of your stack and what you need.
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Someone on the RippleStep team will follow up shortly. No need to resubmit.
Common questions
Quick answers before you reach out, so we can help faster.
How quickly will I hear back?
We reply within one business day. If you are an active customer with an urgent sync or install issue, use the support address. Those messages are handled first.
What details help for technical issues?
Share the product name, your WordPress or Shopify version, what you expected vs. what happened, and any screenshots or sync/job history. The clearer the context, the faster we can diagnose.
Can you build a custom integration?
Yes, when an off-the-shelf product is not the right fit. Tell us the platforms, data flow, and approximate volume, and we will recommend a custom build or an existing product, whichever is cleaner.
