Refund Policy

This policy covers the paid Featured upgrade on StackLedge. Browsing the directory and submitting a standard listing is always free and is not covered by this policy.

1. Who processes payment

The Featured upgrade is sold and billed through Whop, Inc. ("Whop"), our payment provider and the Merchant of Record for these purchases. Whop handles checkout, receipts, and applicable sales tax or VAT. Your order confirmation email comes from Whop and includes an order reference.

2. Automatic refund if a listing is later removed

The Featured upgrade can only be bought for a listing that has already been reviewed, approved and published. If we later determine that a listing is not eligible for the Featured upgrade (see our Terms of Service), or the listing is removed from the directory during its Featured period, your 9$ payment is refunded in full automatically, no request needed on your part.

3. General policy: no refunds once delivered

The Featured upgrade is a digital service delivered immediately: placement, the Premium badge, the dofollow link and analytics access switch on as soon as your payment is confirmed. Because of this, purchases that have been delivered are generally final and non-refundable, aside from the automatic refund described in Section 2 and the exceptions below.

4. Other exceptions

We will consider a refund, in whole or in part, if:

• You were charged more than once for the same order (duplicate charge).
• A technical fault on our end prevented the paid feature from being delivered as described.
• The purchase was made fraudulently, without your authorization.
• Applicable consumer protection law in your country of residence entitles you to a refund regardless of the above.

5. How to request a refund

Contact us at [email protected] or through our contact page within 14 days of your purchase, including your order reference from the Whop confirmation email and the reason for your request. You may also contact Whop directly using the link in your order confirmation email, since Whop processes the payment and any resulting refund on our behalf.

6. Processing time

Refunds, automatic or requested, are issued to your original payment method through Whop and typically appear within 5-10 business days, depending on your bank or card issuer.

7. Contact

Questions about this Refund Policy can be sent through our contact page or by email at [email protected]. See also our Terms of Service and Privacy Policy.