FAQs

Check-in is available from 3:00 pm or 4:00 pm, while check-out is by 11:00 am or 12:00 pm, depending on the destination and type of accommodation. These are the standard times for all our buildings, unless your booking specifies otherwise.

Our check-in process is fully online and self-service. Seven days before your arrival, you’ll receive an email with a link to register the ID documents of all guests. Once this is completed, you’ll receive the digital access codes for your apartment.

Check-in is available from 3:00 pm or 4:00 pm, depending on the destination and type of accommodation. If you arrive earlier, you can contact us and we’ll provide information about nearby luggage storage facilities or, if space is available, instructions on where you can leave your luggage in the building. You’ll also find this information in the Guidebook in the Guest App.

If your accommodation is ready before the scheduled check-in time, we’ll let you know as soon as it’s ready so you can check in earlier than expected.

Check-out must be completed by 11:00 am or 12:00 pm, depending on the destination and type of accommodation. If you need to leave your luggage after that time, you can contact us and we’ll provide information about nearby luggage storage facilities or, if space is available, instructions on where you can leave it in the building. You’ll also find this information in the Guidebook in the Guest App.

If you’d like to stay in the accommodation a little longer, you can request a late check-out, subject to availability.

We hope your stay goes smoothly, but it's always important to be prepared. Upon your arrival, we will provide you with a 24-hour contact number for our staff who are available to assist you in case of certain emergencies.

These things happen! We just ask that you let us know as soon as possible. Our maintenance team will assess the situation, and we’ll let you know transparently if there are any replacement or repair costs you need to cover.

Through our app, you will be able to manage traveller registration prior to arrival, upload necessary documents for check-in, make payments, choose your arrival time, receive arrival instructions and digital access to the apartments. Additionally, you’ll have access to a guidebook featuring city recommendations, a manual for appliance usage, and information about additional services available during your stay. Moreover, there’s a chat function available during office hours where we can assist with any questions or concerns you may have.  

All our accommodations come standard with air conditioning, heating, fast Wi-Fi, TV, hairdryer, bathroom amenities, an iron, and bed linen and towels. Apartments also include a modern, fully equipped kitchen. Check the exact equipment list on each accommodation's page.

You can also add extra services, such as airport transfer, breakfast, or cultural experiences through our trusted partners.

You'll have shower gel and shampoo dispensers, hand soap and toilet paper, plus a hairdryer. If your accommodation has a kitchen, we'll leave you a cleaning kit (detergent, dishwasher tablets, cloths, etc.) and a welcome kit with coffee, tea, sugar, salt and olive oil.

If you're staying in one of our hotels, your room will come with a tea and coffee set, a coffee maker and a kettle.

Yes, the rate includes a thorough cleaning before your arrival and after your departure. In our apartments, if you stay more than 7 days, we include an extra cleaning with a change of sheets and towels. In our boutique hotels, housekeeping is carried out daily.

You can request additional cleanings at an extra cost by contacting our Guest Service team.

You'll have free, high-speed fibre-optic Wi-Fi, ideal for video calls. In our apartments, you'll find spacious, well-lit dining tables to work from, while in our boutique hotels, we offer desks in the room or very comfortable common areas.

We have multi-bedroom apartments accommodating up to 10 people, and we offer free cots for babies aged 0 to 2 upon request when making your booking. We don't add extra beds, but many of our apartments feature high-end sofa beds. [Find your ideal family apartment].

The vast majority of our buildings have a lift, but as they are restored historic properties, not all accommodations are 100% adapted (such as extra-wide doorways or step-free showers).

Please, contact us before booking so we can point you to the most accessible units. [Contact the reservations team].

We offer an excellent breakfast box service delivered directly to your accommodation at an additional cost, in partnership with Matías Buenos Días. The boxes include quality fresh products (croissants, artisanal bread, cheeses, cured meats, fresh fruit, yoghurt, juice and coffee) and are delivered within flexible time slots, subject to availability.

In addition, at our boutique hotels located in Porto, we offer a delicious breakfast of regional products, served between 7:30 am and 10:30 am, at an additional cost.

The voltage in Spain and Portugal is 220 volts, and the plugs are European-style (two round pins). If you're coming from the US, the UK or other continents, you'll need an adapter, which you can easily buy at any hardware store near the building. [Contact us if you have any technical questions].

Aspasios is a brand of tourist accommodation offering design apartments and boutique hotels in central locations in Barcelona, Madrid, Porto and Lisbon, with new destinations coming soon. Our properties combine design, comfort and functionality, providing everything needed for both short and longer stays.

With Aspasios, you can book securely, enjoy a fast check-in and manage your stay easily through our app, while also having access to 24/7 customer support. Our goal is to let you focus on enjoying the destination while we take care of your accommodation.

The main difference lies in the type of experience.

Tourist apartments offer more space, privacy and independence, with a kitchen and separate living areas, as well as a thoughtful design that allows you to enjoy your stay at your own pace.

Boutique hotels, on the other hand, offer a more personalised experience, with fewer rooms, shared spaces and a design with its own identity.

At Aspasios, you can choose the option that best suits your way of travelling.

Aspasios offers design apartments with a living room, fully equipped kitchen and separate bedrooms, ideal for couples, families and groups looking for comfort and privacy in the most central neighbourhoods of Barcelona, Madrid, Porto and Lisbon, always within walking distance of the main attractions. The booking and arrival process is straightforward thanks to our online check-in and guest app, which gives guests access to arrival instructions, the apartment manual, city recommendations and extra services, everything needed to manage their stay completely independently. Depending on the property, some buildings also feature a reception desk, terrace, swimming pool or outstanding views. If you prefer a more personalised service with daily housekeeping and communal areas, we also have boutique hotels in Barcelona and Porto.

Here you can find out how to get to Barcelona from Barcelona-El Prat airport.

Our blog is a great starting point :) You’ll find a wealth of information about Barcelona, Madrid, and Porto, including recommendations on restaurants, highlights of city events, and must-visit places.

In addition, through our app, you will have access to your Guidebook, where you can find information about the best plans and places in the city recommended by Aspasios.

Barcelona is a beautiful and vibrant city, one of the most visited places in the world. In general, it is considered a safe place. However, there has been an increase in the number of pickpockets and thefts (including luggage, bags, wallets, laptops, etc…). so we highly recommend taking extra precautions with your belongings, particularly in crowded areas.

The voltage in Spain and Portugal is 220 volts, and the plugs are European-style (two round pins). If you're coming from the US, the UK or other continents, you'll need an adapter, which you can easily buy at any hardware store near the building. [Contact us if you have any technical questions].

Your feedback and comments are really important to us because they help us make our service even better. After your stay, we’ll send you an email asking for your feedback and any suggestions you might have about your experience.