Pylon

@usepylon

Helping support teams shift to a new agentic way of working.

San Francisco

Joined February 2023

Pylon
@usepylon
Jul 15
Customer support is going agentic. Today, we’re introducing the new Pylon, the first platform built for Agentic Customer Support. Available in beta now. For decades, support teams have worked tickets one at a time. They gather context, investigate across systems, coordinate
00:00
Pylon
@usepylon
Jun 12
Builder.io rebuilt customer support around AI, and moved off Zendesk with zero customer complaints. Their Head of Technical Support on why bolting AI onto Zendesk wasn't enough 👇
00:00
Pylon
@usepylon
May 18
Counting down the days until the Pylon x Claude Code AI support workshop... This Thursday, we're bringing together support leaders from across San Francisco for a whole day of building and community. Put on your hackathon hats and get ready to create some AI workflows for your
Pylon
@usepylon
May 15
Findigs, Inc. partnered with Pylon to scale support for AI-native resident screening. After the team switched from Service Cloud to Pylon, their support operations became more efficient. They've reduced their ticket volume by 30%, set up AI runbooks to auto-triage 10-15% of all
Pylon
@usepylon
May 8
.@coderabbitai powers AI-native code reviews for top teams like Nvidia. When Daniel Cohen (VP of Customer Success) and his team implemented Pylon to support their hundreds of thousands of customers... → 99% faster resolution times, even with ticket volume scaling 10x → Scaled
00:00