Fin

I'm looking for free APIs to use in my personal web development projects. I'm interested in APIs for images, weather, AI, finance, news, and other useful categories. Which websites or directories do you recommend for finding reliable free APIs? I'd appreciate any suggestions and resources.

Hi all,Looking for guidance on customizing Fin's default human handoff behavior (We use Fin over API).Right now, when a user asks for a human (Right from the first message), Fin responds with:"I understand you would like human support. Would you like me to connect you to a human agent? You can also continue working with me and provide more details if you prefer."We're building a multi-stage escalation flow (a short ladder of clarifying prompts before handoff) to collect 3 key infos for our support team (What customers were trying to do in the product, where are they in the product, what happened), but we need the final stage to first check whether the user already gave issue details earlier in the conversation, rather than asking for information a third time if they already provided it. I understand that Escalation Guidances are stateless so we can’t store anything in there. How can we build a robust support detail collection flow in case customer asked directly for human agents? i.e (

With Fin for Sales, we aren't using the meeting booker integrations for qualified sales meetings. Instead, we route prospects with the gCal app to schedule meetings with sales reps based on territory. One limitation we've encountered is that we haven't been able to set the meeting owner to a field that syncs with the Salesforce record owner. How can this be made possible?

Can Fin read customer order forms sent by email as PDF attachments, including ones with complex or multi-column layouts, and convert the data into a standard JSON format? If not, can we use a workflow or integration in Fin to reliably process these documents and ensure the final output is in JSON format?

Hi everyone, I'm working on setting up Intercom Product Tours on our outdoor e-commerce site, and I’ve run into a bit of a logic issue.We want to show a highly specific sizing and care guide tour only when a user lands on our high-performance technical product pages—for example, on pages like this forclaz jackets. Because these items require precise fitting instructions, a generic onboarding tour doesn't work.

Hey folks, I'm Brian, I work on the customer education/Academy team at Fin.We're starting a new project atm, building out professional certification program and before we get too far into it, I want to hear from the people this is actually for.A quick bit of context on what we mean by certification: this isn't a course completion badge. It's a structured way to prove you can actually do the job, through real scenarios, assessments. Something worth putting on your CV or LinkedIn.Think less "I watched the videos" and more "I can demonstrate I know what I'm doing."Two things I'd love your input on:What certifications would you actually want to see? Specific Fin features and capabilities, broader skills like conversation design or AI quality management, role-based tracks like support rep or manager, what would be most valuable to you/your team? What would make it worth your time? What would a cert need to include for you to feel it was genuinely valuable, to you, or to a hiring manager?Wou

Fin reads phone numbers too quickly Request: add a setting to slow down or format phone number delivery

Hi everyone,I've been comparing different yoga mats recently and realized that many people focus only on thickness, while factors like grip, durability, and material can make an even bigger difference.For anyone practicing yoga regularly, here are a few things I think are worth considering:Grip: A non-slip surface helps maintain stability during standing and balance poses. Thickness: Around 4–6 mm usually provides a good balance between comfort and stability. Material: Look for durable, easy-to-clean materials that can handle frequent use. Portability: If you travel to a studio, a lightweight mat is much easier to carry. Maintenance: Cleaning your mat regularly helps extend its lifespan and keeps it hygienic. 

When Fin replies or send a follow up for inactive customers, the outbound reply doesn't include the quoted thread below the message. Recipients only see the reply itself with no prior context.Is there a setting in Intercom to enable quoted/threaded replies so the previous email history is included in outbound replies the way traditional email clients handle it? If not, what's the recommended workaround for managing external partner email threads through Intercom without losing context for recipients?

We're trying to get Fin to behave differently depending on when the customer asks for a human. We've tested two separate guidance rules but it's not sticking. Anyone solved this?Here’s what we want to do:First message = "offer" escalationCustomer says "representative"? Fin should hit them with: “Would you like me to connect you with a human agent? Or if you tell me what you're looking for help with, I'd be happy to try assisting you first.”(Reason: Let Fin actually try to help before bouncing them out)Mid-conversation = "escalate immediately"Customer says "representative" after you've been chatting? Skip the offer—just connect them. No questions asked.(Reason: They're probably frustrated and have already interacted with Fin. Don't want to make them explain twice.) 

Would love to keep a thread going of what prompts are working for your teams, so we can generate some best practices across the community. 🙌🏻Share away!

I'm looking for suggestions on how to organize Help Center articles and knowledge base content so users can quickly find the information they need. Do you prefer organizing content by categories, user intent, or product features?While researching content structure and user engagement, I came across a resource about baby care products that does a good job of presenting information in a clear and easy-to-navigate format. I'm interested in learning what strategies others use to improve content discoverability and user experience.

Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a reusable workflow to route negative Fin CSATs to the team - and we want that to continue - but in the background we want this ticket to route to a different team to review. Any thoughts? My first post here, so let me know if not the right format.

 Children learn about the world through movement, exploration, and play. As they grow, parents may notice behaviors that seem unusual or repetitive. One example is spinning. Some children enjoy spinning around repeatedly, which often leads parents to search for information about child spinning around in circles autism and whether the behavior could be related to a developmental condition.While repetitive spinning can sometimes be observed in healthcare pre-authorization services with autism, it is important to understand that many children engage in this behavior for reasons that have nothing to do with a diagnosis. Understanding sensory-seeking behaviors can help parents better support their child's development.What Are Sensory-Seeking Behaviors?Sensory-seeking behaviors occur when a child actively looks for certain sensory experiences. These experiences may involve movement, touch, sound, or visual stimulation.Spinning is considered a sensory-seeking activity because it stimulates th

 Healthcare organizations today must balance patient care, regulatory compliance, and financial performance. One area that continues to demand significant attention is prior authorization. Insurance companies often require approval before covering certain procedures, medications, diagnostic tests, or specialized treatments. While this process helps control healthcare costs, it can also create delays and administrative burdens for providers.To address these challenges, many organizations are investing in healthcare pre-authorization services that streamline approval workflows and healthcare prior authorization services with insurance carriers. As the healthcare industry evolves, these services are becoming increasingly important for maintaining efficiency and supporting positive patient outcomes.Understanding the Purpose of Prior AuthorizationPrior authorization serves as a review mechanism used by insurance providers to determine whether a requested service is medically necessary and e

I find the in app Fin experience on intercom to be incredibly helpful and I use it all the time. However, I get so many “rate your conversation” emails that it is starting to get annoying. Is there a way that I can mute these? To be clear, this is my as an intercom user using the in-app Fin to ask intercom related questions. Thanks!

Hi - I am sure some of you got into this issue, so any best practices are more than welcome. I want to connect Confluence to Fin as a content sources, however I can see that the articles in Confluence are automatically synced as internal articles. So 2 questions? 1. did you find a way to sync as public articles or to move them in bulk to public articles? i2. if not, what workarounds do you suggest for Fin to be able to provide these articles as sources?   What I want to obtain is an initial Fin answer that at the end gives the link to the sources he used, and that includes Confluence articles. Thank you. 

Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication flow, and each customer receives a different token.The flow we want to support is: The customer completes OTP authentication. The OTP/auth connector returns a response containing: { "data": { "access_token": "..." }} A second connector should then call our recommendations API using that token in the Authorization header: Authorization: Bearer <data.access_token>The issue:When we try to pass the token dynamically in the connector header, for example:Authorization: Bearer {{accessToken}}or by using a value returned from a previous connector/action, our backend does not receive the Authorization header/token.The only setup that worked was using Intercom’s Authentication Token feature with a static Text token. However, this does n

Ability to Export Guidance. Manually gathering guidance from 7 workspaces is too time consuming. 

We have customers that answer no multiple times to Fins questions of ‘Did that answer your question’ or similar. They will say ‘No’ and rephrase their question but Fin still can’t answer it correctly. Does anyone have any recommendations on how I could get it to ask if they want to speak to a human after the 2nd time of saying ‘No it hasn’t helped’

Can we better contextualise Help Centre content for Fin?For example, having internal-only guidance/instructions embedded directly within articles that end users cannot see. While content/source guidance and snippets help, they become difficult to scale when managing thousands of articles and hundreds of supporting snippets.In our case, Fin’s errors are often less about incorrect content and more about misunderstanding nuance or scenario context. Being able to add contextual instructions, edge cases, or operational guidance directly alongside the article content would make maintenance significantly easier and likely improve response quality.

Hi Intercom community 👋We're mid-deployment of Fin and have run into two issues I'd love input on - both from the community and from Intercom's side.1.Rule slot competition - scaling concernWe've noticed that rules are not being consistently retrieved during conversations, even when written with "ALWAYS" phrasing. This is a real problem for us.Some context:- The Fin Academy stated Fin can use up to 100 rules in a single reply- In practice, we're seeing what appears to be a 10–15 rule competition limit per reply- We're only in phase 1 of our deployment - we have 3 additional product areas to support, each requiring their own specific rules- Our sales contact from intercom indicated that the rules limit could be increased if neededMy questions:1. What is the actual enforced limit on rule retrieval per reply?2. If the per-reply competition slot is the real ceiling, does raising the total rules cap actually make a difference?3. Is there a recommended architecture for scaling Guidance rule

Please make the Monitors list view reflect the real review status. Right now, a conversation can be Submitted but still appear as Unreviewed in All reviews, which makes it hard to trust the list for what’s actually left to review.

We currently use Fin for Zendesk Messaging and have noticed that when using Fin CSAT, users have an unlimited window to submit their survey response even after a conversation has been “closed”. This results in users sometimes submitting responses over a month after the initial conversation took place, which may not be fully indicative of their experience.How do other Fin customers handle this? Is there a workaround besides disabling Fin CSAT?

We need to implement a double approval process for FIN AI production releases.Before any deployment goes into production, a second level of validation and authorization should be required to ensure proper security and quality control. This will allow Team Leads to have visibility and governance over changes being released.Production deployments should never depend on a single person developing and pushing changes directly to production without an additional review and approval process.