Intercom helpdesk plans with Fin AI Agent built in

Intercom pricing has two components:

• Seats: You pay per teammate based on your plan (Essential, Advanced, Expert)
• Usage: You pay for what you use (e.g. Fin outcomes, messaging channels)

All plans include access to Intercom and Fin AI Agent. Want a tailored estimate? Use the pricing calculator.

Fin is priced at $0.99 per outcome.

An outcome is counted when:

• A customer confirms their issue is resolved, or
• They don’t ask for more help after Fin responds, or
• Fin completes a workflow (Procedure), including handoffs

You’re only charged once per conversation, even if multiple questions are answered.

Yes. Fin can be used with tools like Salesforce and others.

Pricing:

• $0.99 per outcome
• Minimum monthly commitment applies (e.g. 50 outcomes)
• No seat costs
• No setup, integration, or platform fees

Intercom offers three plans:

• Essential
• Advanced
• Expert

Your plan determines:

• Seat price
• Feature access
• Included capabilities (e.g. Lite seats on higher tiers)

Full seat: Paid. Required for teammates who interact with customers and use core features.

Lite seat: Free (on Advanced/Expert). Limited access for internal collaboration.

Only Full seats can send messages or fully use features like outbound content.

Yes. Beyond seats, pricing is usage-based for certain features:

• Fin AI Agent: $0.99 per outcome
• WhatsApp: Charged per conversation (varies by volume/direction)
• SMS: Charged per message (varies by region)
• Email campaigns: Charged per bulk email sent
• Phone: Usage-based (varies)

Inbound support (e.g. responding to customer emails) is included.

An optional add-on for outbound engagement.

• $99/month includes 500 messages
• Covers: Product Tours, Surveys, In-app messages, Mobile Push, Carousels
• Additional messages are charged per unit

Copilot is an optional add-on at $29 per agent/month billed annually, or $35 per agent/month billed monthly, for unlimited usage.

Copilot is a personal AI assistant in the Inbox that helps your team resolve conversations faster. Every agent also gets 10 Copilot and 10 AI Auto-translation conversations free each month.

Pro is an optional add-on at $99/month, which includes analysis of 1,000 conversations/month and 2,000 credits per month.

Pro is a set of advanced AI features for managing and improving your support operation. It includes Operator, an agent for customer operations, plus features that help you analyze performance, monitor quality, identify trends, and continuously improve Fin.

Credits are the unit used to measure and charge for Operator usage. Every Pro workspace receives monthly credits, and the number of credits included scales with conversation volume. If you use more credits than what’s included in Pro, you can buy additional credits at $0.01 per credit. Simple actions use fewer credits, while more complex work, like analyzing large sets of conversations, building automation, or testing changes, uses more. You can track usage, set alerts, and use hard limits to control spend.

No.

• Monthly or annual self-serve plans are available (Essential, Advanced)
• Contracts are optional and required for:
  • Enterprise needs
  • Premier Support / onboarding
  • Custom terms

• 1 Full seat minimum
• No required platform fees beyond that
• Usage (e.g. Fin, messaging) is pay-as-you-go

This makes it easy to start small and scale.

Yes.

• 14-day free trial
• No credit card required
• Includes all features, Fin, and add-ons

You only pay once you choose a plan and add payment details.

You can:

• Upgrade/downgrade plans
• Add/remove seats
• Add or remove add-ons

Handled directly in your workspace (or via Sales if under contract). Downgrades typically take effect at renewal.

Yes.

• Startups: Up to 93% off + 1 year of Fin free (via Early Stage program)
• Enterprise discounts may be available via Sales