Usercentrics Support - EN

You can implement Usercentrics CMP v3 via GTM by creating a new tag in your GTM workspace and adding your Settings ID. Follow our step-by-step GTM implementation guide for full instructions.

Usercentrics supports both Advanced and Basic Google Consent Mode v2. You can set it up directly or via GTM. See our step-by-step Google Consent Mode guide and use our Google Consent Mode Checker to verify your setup.

The Settings ID is a unique identifier for your CMP configuration. You can find it in your Usercentrics Admin Interface under your account settings. It is required for implementing the CMP script on your website. Learn more about the Settings ID.

You can add Usercentrics directly to your website by embedding the CMP script in the head section of your HTML. We also provide a markup guide for more advanced setups. Read our direct implementation guide to get started.

Usercentrics treats domains and subdomains differently depending on your configuration. You can manage your domains directly in the Admin Interface. Read more about domain management and how Usercentrics defines domains and subdomains.

You can find your invoices and update your billing details directly in the Usercentrics Admin Interface under your account settings. Find out where to access your invoices.

When using Usercentrics as your CMP, you are required to mention it in your privacy policy. We provide a template and guidance on what to include. Read our privacy policy guidance.

There are several reasons your banner may stop appearing — it could be related to your subscription status, domain configuration, or browser cache. Check our troubleshooting guide to find out why your banner is not being surfaced.