Get answers to your questions, connect with other Dropbox Community members like you, and discover how to get the most from Dropbox.
Do you have a question about Dropbox? Get answers here.
Learn more about Dropbox products with tips, tricks, and advice.
Explore the full potential of Dropbox with tips, tricks and discussions.
Have you got an idea for Dropbox? Share your idea here or vote on other ideas.
I recently upgraded my account to Standard. Since then, I there is a constant irritating pop-up from Dropbox which says "Can't sync Dropbox account". It says that some files are being used by other applications. But I've closed everything. Even rebooted - TWICE. It's still there! Won't go away. BTW, when I upgraded, there…
They are visible on my Dropbox account when viewed in the browser, but are missing on File Explorer. Is this a sync issue? How do I get visibility of these files in Explorer?
Note: This is not about the preview pane that appears when you tap on a file name. It is, however, about the persistent empty preview pane that appears each time you launch the app, regardless of where you are in Dropbox, before you tap on anything. This has made using the app in vertical (portrait) challenging—read:…
Hello, I am experiencing issues with Dropbox Replay on my mobile devices (phone and iPad). The main problem is that I cannot type or submit comments on videos. The keyboard appears, but typing doesn't work, and the enter key does not function. This exact same issue is happening on the mobile phones of all my team members…
Whether you need a bit of help, or you want to share how you’ve made your Dropbox work for you, you’ll need to know how to post on the Community. There two ways to do that and they’re both pretty easy! Replying to a Conversation? The first way to post is to reply to a conversation. Scroll down to the bottom until you see…
I’m thinking about changing my current Dropbox plan. Will my existing files, shared folders, and links remain available after changing the subscription, or do I need to move or back up anything first?
Hi everyone, I'm reaching out because all of my files have suddenly disappeared, and I urgently need to recover them. I was on a Dropbox Plus plan 5 years ago, but didn't renew. I logged in today and found all my files gone. Oddly, the folder structure remains, but there are no deletion records in my event history or…
I'm currently on the standard classic plan which I see advertised at 7.99 per month. However, I am paying £518.40 per year which my account says is for 3 licences at £144 each +20% vat - which is far too expensive. Unfortunately, I have fallen for auto renewal and its usually past renewal by the time I get any sort of…
I'm running Dropbox (paid personal account) on Windows 10 (version 10.0.19045.7291) and the right-click context menu has completely disappeared from Windows Explorer. The sync overlay icons (green checkmarks etc.) are still showing correctly, but no Dropbox options appear when right-clicking files or folders. Here's…
I always used one folder, where I downloaded (even more than) one file via the download arrow. But now when I mark up some files and even if I only mark up one, the download arrow is grey. I made myself a walk around and created a new folder in a folder above, where I copy the photos to. But i would like to have the photo…
If not already done (?) please immediately shut the wide open door described by an IT security expert here: https://www.instagram.com/reel/Dc0zvFWMMSL/
Hi, I see the new beta testing AI feature that would put suggested fields into the document that I then need to double check to confirm their accuracy and still fill in any that AI missed. I can absolutely see the merit of auto-populating fields, and have been wanting this for years as it would be a massive time saver, but…
Reviving this closed ide which was very good!!! Two big suggestions, that are already commonplace out there with different online services: 1. Actually send invoices/receipts to the billing email address specified. I just found out from Support that invoices are only sent to the billing email address if the user is paying…
In the Android phone app, after we move a file we are returned to the source folder. Some of us would prefer to see the destination folder after the move. There are use cases for both preferences. Please add an app setting called something like, "Folder after Move." The choices would be something like, "Show source folder…
When using the transfer app on Mac OS, it is much too easy too press command-q which will close the Transfer window but also it QUITS Dropbox. There should be a warning informing the user that they are about to quit the entire dropbox app/engine and offer instead to "close" the transfer window and/or hide it. There needs…
