Contact Us
Got a question about how we rank no-KYC crypto casinos, spotted something on the site that needs fixing, or want to flag a licensing detail we've missed? This page explains what Bitcoin Casinos can and can't help with, and the best way to reach us.
What we can help with
Bitcoin Casinos is an independent review and comparison site. We don't operate any casino, hold player funds, process deposits or withdrawals, or run customer support for the sites we cover. That means we're the right people to contact about:
- Corrections — an outdated bonus figure, a licensing detail that's changed, or a coin we've listed as supported that no longer is
- Feedback on our reviews, ratings or how we've described a site's no-KYC policy or verification thresholds
- Questions about our methodology — how we score payout speed, coin support, or anonymity claims
- General queries about using the site, our content, or our affiliate relationships
What we can't help with
Because we're a comparison site and not an operator, we can't access, resolve or advise on account-level issues. If your question relates to any of the following, you'll need to contact the casino directly through its own support channels:
- Deposits, withdrawals, or a payout that hasn't arrived
- Verification (KYC) requests from a casino, even one we describe as low-KYC or no-KYC for smaller balances
- Bonus crediting, wagering progress, or a promotion that didn't apply as expected
- Account access, self-exclusion, or closing an account
- Disputes over a specific bet, game round, or balance
No-KYC and low-KYC thresholds, withdrawal limits, and verification triggers vary by operator and can change without much notice. If you're unsure why a casino has asked for identity documents, the operator's own support team is the only party who can explain that specific request or resolve it.
Before you write in, check these first
A lot of questions we receive are already answered elsewhere on the site, so it's worth a quick check:
- Read the individual casino review or comparison table for the site in question — coin support, wagering terms, and rating rationale are covered there
- Visit our About Us page for more on how we research and score operators, and how our affiliate model works
- If your question touches on managing your play, deposit limits, or taking a break, our Responsible Gambling page lists tools and the national helpline
- For questions about how we use the site's content or your rights as a reader, see our Terms and Conditions
A note on affiliate relationships
Bitcoin Casinos may earn a commission when a reader signs up with a casino through a link on this site. That relationship never decides how a site is ranked, reviewed or scored — a full breakdown of our process sits on the About Us page. If you'd like clarification on how a specific ranking or rating was reached, that's a fair question to raise with us.
If you're concerned about your gambling
If you're reaching out because gambling has started to feel like a problem — whether that's chasing losses, spending more than planned, or struggling to stop — please don't wait on a reply from us. Speak to a trained specialist directly through the National Problem Gambling Helpline at 1-800-GAMBLER, available for anyone in the US. Offshore crypto casinos often don't offer the same self-exclusion tools or player protections as state-regulated operators, so building your own limits in before you play matters more than it would elsewhere. Our Responsible Gambling page has further tools and information.
Response times and what to include
We review messages as they come in, but as a small editorial team we can't guarantee a same-day reply, and we don't offer live support. To help us answer faster, include:
- The name of the casino or page your message relates to
- What you're seeing versus what you expected (for a correction request)
- Any relevant detail if it's a methodology question — for example, which coin, bonus term, or licensing claim you're asking about
We can't act on requests to remove factual reporting about a licence, a restricted state, or a bonus condition simply because it's unfavourable to an operator — our aim is accuracy, not to please any casino we cover.
A reminder on eligibility
This site and every casino it reviews are intended for adults of legal gambling age only — 18 or 21 depending on the operator and your state's rules, so check the specific site's minimum before playing. Offshore crypto casinos operate in a legal grey area for US players: they're typically licensed in jurisdictions like Curaçao or Anjouan rather than by any US regulator, and availability varies by state. If you're contacting us to ask whether a particular site is legal where you live, we can point you to what we know about restricted states, but you should also check your own state's current laws, and a qualified professional is the right source for tax or legal advice on gambling winnings or crypto gains.
