Shep Hyken

@Hyken

Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!

St. Louis, MO

linktr.ee/hyken

Replies Reposts Media

Shep Hyken
@Hyken
Sep 4
People no longer compare you just to your direct competitors. They compare you to the positive experiences they’ve had with companies in any industry!
Shep Hyken
@Hyken
Sep 4
Why do customers choose one business over another? Often, the answer is simple: convenience. In this episode of the Super Amazing Show, Brittany and I discuss a customer experience strategy from Rodeo Dental that challenges the traditional appointment model. Instead of making
Shep Hyken
@Hyken
Sep 3
Access means being there for your customer. And being there for your customer means giving them what they want and expect in the areas of availability, communication, and location.
Shep Hyken
@Hyken
Sep 3
Earlier this year, I wrote about the idea that we should have a one-word description to define the problem we solve for our customers. I used my keynote speaking and consulting business around customer experience as an example. The one-word problem I solve for my clients is
Shep Hyken
@Hyken
Sep 2
Before you rule out a delivery option, consider how likely today’s customers are to expect to have things delivered. We used to have to stand in line to get concert tickets. Now we buy them online and have them delivered to our phone weeks or months before the event!
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