We've made sure to make ActiveCollab a safe environment for storing all your work and data. Please find more info about our data security and encryption protocols, backups, and firewalls on our security page.

You can pay for your subscription with any major credit and debit card.

That depends on whether you're buying ActiveCollab as a company or an individual. Enter your VAT ID number during checkout to deduct the VAT from your order as an EU company. However, if you're buying ActiveCollab as an EU citizen, you'll be required to pay the VAT.

We have both monthly and annual pricing plans. Keep in mind that you will get the most value out of ActiveCollab with the yearly billing.

You can cancel at any time. Even when you cancel, you can still use your account until the next billing period. Once the next billing period comes, your account will be deactivated.

If you choose to cancel ActiveCollab, you will get an export of all your data stored in ActiveCollab via email to the account's creator. Seven days upon cancellation, all your data will be permanently removed.

We offer a 50% discount for educational institutions and non-profit organizations, making the world a better place. You can apply for the discount here.

No. ActiveCollab has a no-refund policy. You pay for the period ahead, whether it is monthly or yearly. Once you cancel, your account will remain active until the period that you paid for expires, and you can freely use ActiveCollab until then.

There are five roles in ActiveCollab: Owner, Member, Member+, Client+, and Client. All of them are chargeable, apart from the Client role, which is for free. The number of chargeable users allowed in a system varies based on the subscription plan. The Plus plan is limited to 3 users with chargeable roles, whereas with the Pro plan, you can have as many chargeable users as you want.

A non-chargeable role is a user in your ActiveCollab that you do not pay for, the user with a Client role. You can have as many Clients as you wish free of charge in any of the subscription plans.

It means you can invite as many people as you wish with just a Client role for free. Clients do not affect the number of chargeable users and do not take up a seat in plans with limited seats.

The Plus plan is ideal for smaller teams. It costs $15 per month total ($12.50/month billed yearly) for up to 3 members — a flat rate, not a per-user price. The account creator is an Owner by default, you can invite two more members, and client users are free and unlimited.

The Pro plan costs $11 per user per month ($10/month billed yearly). It includes everything in Plus with no member limit — each member is a paid seat — and adds time and expense reporting, advanced reporting, and 100 GB storage (125 GB on yearly billing). Client users remain free and unlimited. If you also need invoicing, budgeting, and workload management, the Pro+ (Get Paid) plan is the next step.

Yearly billing lowers the price of every plan: Plus drops from $15 to $12.50 per month, Pro from $11 to $10 per user, and Pro+ from $17 to $15 per user. You pay for the period of your choice ahead — a monthly invoice on the monthly plan, or one invoice for the year ahead on the yearly plan.

ActiveCollab is subscription-based, and as long as you are subscribed to ActiveCollab, the payments will go through automatically.

Pro+ (Get Paid) is our top plan. It costs $17 per user per month ($15/month billed yearly) and adds invoicing, estimates, project budgeting, budget vs. cost tracking, project profitability, workload management, and capacity planning on top of everything in Pro.

ActiveCollab is designed to be a hub for your organization. Your entire company can make Real Work happen in the same workspace. You can start small with a single team, but as you grow more familiar, you can spread ActiveCollab through the rest of the organization. You can add as many people as you want, assign them to a team (or teams), and set their permission levels.