Customer Stories

Facing rising Salesforce licensing costs and an increasingly complex service desk, this financial services provider migrated to Jira Service Management to automate workflows, improve reporting, and reduce costs.

Client Overview: A medium-sized insurance claims processing organization operates with approximately 20 hosts and over 350 virtual machines in their VMware-based on-premises virtualization environment. With a crucial role in handling insurance claims, their IT infrastructure requires high ...

The Challenge A financial institution faced challenges gaining clear visibility into transaction health. Without real-time insight into transaction bottlenecks, identifying issues and optimizing performance was difficult. Additionally, technical telemetry data was not easily translated into ...

A utilities organization was approaching a renewal for its Managed Defense and Incident Response Retainer services. While these services had been critical in strengthening their cybersecurity posture, the organization was concerned about rising costs and was considering exploring alternative ...

The Challenge A retail organization had previously maintained all security responsibilities in-house but encountered challenges scaling and achieving a proactive security posture with their lean security operations team. Following the appointment of a new CIO, their primary strategic goal became ...

A leading healthcare provider operating across AWS, Azure, and Google Cloud needed to strengthen its cloud security posture while maintaining compliance with strict healthcare regulations. With sensitive patient data at stake, the client required a solution that could provide real-time visibility, ...

When a growing and strategically positioned defense contractor approached Arctiq, they had just one thing: a growing sense of urgency. With CMMC on the horizon, a handful of federal primes were leaning harder on flow-down clauses, and had no real sense of how their environment stacked up, but they ...

Client Overview: The client is a U.S.-based, mid-sized technology provider operating in tightly regulated and government-adjacent sectors. They specialize in managing workforce processes and compliance for public-sector organizations, emphasizing data security and operational reliability. The ...

A global property and casualty insurer partnered with Arctiq to migrate a 22-year-old Jira environment to Jira Cloud, modernizing its Atlassian platform while minimizing migration risk.