Analytics
Get the full picture, an overview, or detailed insights into your live chat conversations and agent performance. Use data to improve the quality of your service.
No Credit Card Required
Analytics Overview
Get a high-level, digestible summary of key insights into chat conversations. Quickly assess overall performance and identify potential areas for improvement.
Resolved & Unresolved Conversations
Easily track progress and identify which conversations need further attention. Reprioritize agent workload and address urgent issues quickly.
Agent Performance
See how many conversations are handled by each agent and easily identify top performers on your team and agents that might need additional training or support.
Key Features
AI Support Agent
Trained on your website and knowledge base, your AI agent delivers instant, accurate answers in multiple languages and seamlessly hands conversations to your team when human support is needed.
Live visitors view & proactive chats
Post-chat Surveys
Tags & Custom Visitor Data
Chat Assignment & Private Notes
Invite Multiple Agents
WhatsApp, Messenger, Instagram & Email Integration
Reach customers wherever they are, any time of the day
Give your customers full access to instant communication, whenever and
wherever they are.
Mobile Apps
Resolve queries and manage conversations even on the go.
See Live Visitors
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Native Notifications
Integrations
Multiple Inboxes & Widgets
File Sharing
Share documents and images to provide better context during live chat conversations.
Easy Installation
Add a live chat widget to your website in just a few minutes. No technical experience required.
Stories of Success
Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.
Our Users Say It Best
Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.
Moshe F. Saraf
Founder, Pareto Solutions
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Mary Racine
Founder, Orion’s Corner
We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.
Henrik Bennarp
CEO, Halle System
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.
Laslo Dosa
Founder, Avvo
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Barak Liberman
Founder, Bridge Online Academy
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Asbjørn Kofoed-Nielsen
Founder, WDT Tool
Gain Insights & Make Data-Driven Decisions
Gain valuable insights into your customers, agents, and live chat support performance. Improve operational efficiency, and make data-driven decisions for your future growth.
Track Key Metrics
Analyze total conversations in a given period, and track resolved and unresolved conversations to understand how well your live chat support is performing and meeting the needs of your customers.
Improve Your Service
Use data-driven insights to optimize your chat experience, refine FAQs, and train agents on addressing specific customer concerns.
Identify Growth Opportunities
Analyze customer feedback and chat trends to identify potential new products, upgrades, services, or features that your audience would value.
Track Agent Activity
Monitor agent interactions, chat history, and actions to ensure they adhere to company policies, support guidelines, and data security best practices.
Optimize Marketing Campaigns
Use data from customer engagement during live chat interactions to personalize marketing messages, retarget and re-engage customers, and improve campaigns.
Identify Training Needs
Analyze common agent challenges and missed opportunities in live chat interactions to tailor training programs and empower agents to handle complex situations effectively.
Connect Chatway Anywhere
Install Chatway on any website platform and manage conversations from live chat,
email, and Facebook Messenger. All in one inbox.
