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8 days ago

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FortiDirector

Customer Service Note: FortiDirector service entitlement and contract information on the Support Portal

Technical Note: How to use dig +trace to check the configuration of a FortiDirector

Technical Note: FortiDirector, difference between DNS and HTTP load-balancing

FortiPresence

Troubleshooting Tip: How to troubleshoot if no user information is visible on FortiPresence Dashboard

FortiGuest

Technical Tip: How to automatically delete unused expired accounts and devices

Technical Tip: How to take backup from FortiGuest CLI

Technical Tip: FortiAnalyzer triggers compromised (IOC) host notification for the local out traffic originated from the WAN IP of FortiGate

Technical Tip - Newly Created Account groups does not reflect in FortiGuest GUI

Technical Tip: Map Usage profile

FortiSRA

Troubleshooting Tip: Cannot change users' passwords when logged in as default 'admin' on FortiSRA

Troubleshooting Tip: Admin login for SRA fails with error 'Realm not specified, default goes to FAC local user' with FotiAuthenticator as RADIUS server

Troubleshooting Tip: Changing firewall VIP on FortiSRA

Technical Tip: Changing resolution for Web RDP sessions on FortiSRA

FortiPhish

Troubleshooting Tip: Unable to import users in FortiPhish using the CSV file

Troubleshooting Tip: FortiPhish campaign report show status submitted

Troubleshooting Tip: How to resolve Email campaign duration set for 4 weeks but only run for 1 week

Technical Tip: How to find the serial number of FortiPhish

Troubleshooting Tip: Internal Error occurred during sync with Azure AD

4D Documents

Agentless ZTNA with FortiSIEM UEBA and FortiGate

SSL VPN to ZTNA Migration Guide

Basic ZTNA Deployment

ZTNA 4D Resources

FortiSASE Integration with Existing SD-WAN Hub Deployment

FortiIsolator

Troubleshooting Tip: How to resolve 'refused to connect' error when browsing using FortiIsolator

Technical Tip: FortiIsolator troubleshooting commands for version 3.0.1

Technical Tip: FortiIsolator license migration from v2.4 to v3.0

Technical Tip: How to use the 'fnsysctl kubectl get pod' command

Technical Tip: How to know if the database is running on FortiIsolator

FortiTester

Technical Tip: 'No memory to create mbuf for simuser 75' error when running a UDP PPS performance test with IPv6

Technical Tip: FortiTester Case Configuration restore behavior

Technical Tip: explanation of warning message while restoring the FortiTester configuration

Technical Tip: Running multiple benchmarks limitation

Technical Tip: Restore with 'All Case Configuration' will not delete exiting test cases

FortiDevSec

Outbreak alert: Langflow Unauth RCE Attack

Outbreak alert: Apache Tomcat RCE

Outbreak alert: Apache Struts 2 RCE Attack

Outbreak Alert: GeoServer RCE Attack

Outbreak Alert: Jenkins RCE Attack

FortiCloud Products

Troubleshooting Tip: How to unlock a user account after multiple wrong attempts through FortiClient login on FortiIdentity Cloud

Troubleshooting Tip: FortiAuthenticator Cloud (formerly FortiTrust Identity) as RADIUS server ignoring RADIUS requests

Technical Tip: Explanation of SMS credits in FortiIdentity Cloud

Troubleshooting Tip: Resolving error 'No valid FTC subscription was found' when adding FortiTokenCloud to the FortiGate

Technical Tip: Deprovisioning a FortiGate when devices are moved to a new account

RMA Service

Technical Tip: How to proceed to request a RMA when a device is non-responsive

Technical Tip: Contract and service auto transfer option

RMA Note: Self-serve FortiToken reset during RMA transfer

FortiToken

Technical Tip: Comparison of multiple FortiToken types

Technical Tip: Process for requesting token seed files for hardware FortiTokens

Troubleshooting Tip: Cannot upload FortiToken on Microsoft Entra ID due to error "Invalid base32 encoding due to illegal character 9 serial number FTK210XXXXXXXXXX

Technical Tip: FortiToken Mobile will no longer support License Transfer between different devices

Technical Tip: How to edit the Token seed file for uploading it on Microsoft Entra ID, for authentication

FortiScan

FortiPortal

Technical Tip: Auto Enrollment behavior on FortiPortal

Troubleshooting Tip: FortiPortal Auto-Enrollment error

Troubleshooting Tip: FortiPortal restore fail due to 'config system encryption' setting

Technical Tip: Understanding log viewing limits in FortiPortal

Technical Tip: How to enable Trusted Hosts for an organization in FortiPortal

FortiInsight

Technical Tip: Problem validating executable certificate

Technica Tip: Register and active FortiInsight or upgrading from ZF to FIN

Technical Tip: Some endpoints are not able to connect with cloud service

Technical Tip: When using VPN, the agent is unable to send data - Connection issue

Technical Tip: What browsers are supported for accessing the FortiInsight console

FortiHypervisor

FortiDNS

FortiGuard

Technical Tip: Enable RSS feed updates in Microsoft Outlook

Outbreak Alert: PTZOptics NDI and SDI Cameras Attack

Outbreak Alert: Apache Struts 2 RCE Attack

Outbreak Alert: Mitel MiCollab Unauthorized Access Attack

Outbreak Alert: Palo Alto Networks Management Interface Attack

Wireless Controller

Technical Tip: How to fix 'Failed: upgrade script not found' error when upgrading APs managed by FortiWLC controller

Technical Tip: Steps to export FortiWLC diagnostics and running-config files

Technical Tip: Logs to be collected for AP reboot issues on the FortiWLC

Technical Tip: Steps to view the status and kill a specific process on the FortiWLC

Technical Tip: How to Enable/Disable the Webcli option on the FortiWireless Controller

FortiDevice

Troubleshooting Tip: Unable to see the token and error 'The user can not use this org' prompted when downloading Detector

Technical Tip: How to get the token required for the Detector installation

Troubleshooting Tip: How to collect logs for troubleshooting FortiDevice's Detector installation issue

Secure Networking

Security Operations

FortiCloud Products

FortiHypervisor

Wireless Controller

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