Every serious AI strategy eventually arrives at the same problem: the company was designed for people who could fill in the gaps.
AI is forcing companies to expose the operating knowledge people have always supplied without being asked: what a customer promise actually commits
Founder & CEO @UiPath
- AI can absorb knowledge, reason within well-defined domains, and take on more of the work we once assumed only people could do. But knowledge is not identity. Memory is not experience. And capability is not motivation. In Episode 2 of The Path Forward, I sat down with
- In the first episode of The Path Forward, I sat down with Michael Atalla to talk about a question I keep hearing from customers: what comes after using AI as a productivity tool? Work does not usually begin with someone opening a chatbot. An invoice arrives. A customer request
- A friend of mine, a lawyer, told me she finally has the associate she always wanted. It drafts in seconds. It never gets tired. It never pushes back. Then she said the part that I always remember. The machine did not need her to have become anyone first. It arrived already good.
- A smarter model does not automatically become a trusted participant in the business. It does not know by default where the boundaries are, what the consequences of an action might be, who is allowed to approve something, when to escalate, or what needs to be recorded for audit

