Frequently Asked Questions

About

ClicknBook is an appointment booking and scheduling tool designed to give your clients or patients a smooth and efficient booking experience. It helps you stay organized, reduce delays and no-shows, and better meet your clients’ needs.

Try all ClicknBook features free for 14 days. This trial includes up to 40 free bookings.
After the trial, choose the plan that suits your needs:
  • Limited plans: $12,90 to $18,90 depending on booking volume.
  • Unlimited plan: $34,90/month.
  • Unlimited no-commitment plan: $34,90/month.
See all the details on our pricing page.

What features does ClicknBook offer?

When you create your professional account, ClicknBook gives you all the essential tools to manage your bookings with ease.

Smart Scheduling
✓ Add weekly time slots.
✓ Add one-off availability for specific dates.
✓ Insert or remove slots whenever needed.
✓ Link specific services to each slot.
✓ Set a maximum number of bookings per time slot.
✓ Auto-fill client info when entering a booking manually.
✓ Sync with Google Calendar to keep everything up to date.

Your Booking Page
✓ Get a custom ClicknBook link (ClicknBook.net/yourPage).
✓ Easily enable or disable your page.
✓ Share your page in one click on social media.
✓ Let clients book from desktop or mobile — no app required.
✓ Embed a booking widget on your website.
✓ Customize your booking form to suit your needs.
✓ Set your services, pricing, and durations.
✓ Display your address and contact details.

Online Payments
✓ Accept payment at the time of booking.
✓ Issue refunds when needed.
✓ Track your payment and payout history.
✓ No commission fees (Stripe fees apply).

Booking Management
✓ Automatic reminders sent 48 hours before each appointment.
✓ Control how far in advance bookings can be made.
✓ Let clients receive alerts when earlier slots open up.
✓ Choose whether clients can cancel or reschedule on their own.
✓ Set booking limits per time slot.

Invoicing & Accounting
✓ Send invoices to your clients.
✓ Customize invoices with your logo, business ID, signature, and more.
✓ Automatically calculate your revenue.

Client Management
✓ A profile is created for every new client after their first booking.
✓ Access all client data in one place.
✓ View complete booking history for each client.

And so much more!
✓ A simple, intuitive interface.
✓ Manage multiple professional accounts from a single dashboard (if needed).
✓ 7-day-a-week customer support ready to help.

Account Types

A professional account gives you access to all the tools and features needed to grow your business.

Creating a booking account is optional and designed for your clients/patients to simplify appointment booking. A booking account allows them to rebook without having to re-enter the booking form each time.

Online Calendar

You can enter weekly time slots by going to your calendar and clicking on Manage Weekly Schedule.

You can enter slots for specific dates from your calendar by clicking the 'Add' button on your chosen date.

Click on the slot you want to delete from your calendar. Once open, click 'Manage this slot' then 'Delete this slot.' To delete all slots on a specific date, use the 'Delete All' button for that day in your calendar.

Click on the relevant slot from your calendar. Once open, click 'Manage this slot' then 'Edit services for this slot.'

Click on the relevant slot from your calendar. Then click 'Manage this slot' and 'Edit maximum number of bookings.' To change the default for all your slots, you can also customize the default maximum booking limit.

Click on the relevant slot from your calendar. Enter the client's email. If it matches an entry in your client/patient list, the system will offer to auto-fill the booking form fields.

Booking Page

You can customize the address of your ClicknBook page from the ClicknBook Page section in your Settings.

You can disable your ClicknBook page from the ClicknBook Page section in your Settings.

You can share your ClicknBook page link from the ClicknBook Page section in your Settings.

You can get the HTML code to embed in your website from the Widget section in your Settings.

You can enter your addresses in the Address(es) and Service(s) section of your Settings.

You can enter your phone number in the Contact section of your profile.

You can customize your services and rates in the Address(es) and Service(s) section of your Settings.

You can customize your booking form in the Booking Form section of your Settings.

Online Payments

ClicknBook partners with Stripe to ensure secure payments.

You can enable payments at booking from the Payments section of your Settings. You will be prompted to create a Stripe account to receive payments.

Once your Stripe account is set up, clients/patients will be able to pay easily at the time of booking. Payment can be made optional or required. To enable payment, you must also define the price of your services in your profile.

Once online payments are enabled, log into your Stripe dashboard for detailed financial reports. There you can view all payments and payouts sent or scheduled to your bank account.

When booking with payment, clients/patients have 30 minutes to complete the payment. After this time, the payment is no longer accepted and the booking is canceled to free up the slot.

You can issue a full refund when canceling a booking from your calendar or through your Stripe dashboard*.
* Stripe payment fees are non-refundable and remain your responsibility.

ClicknBook does not charge any commission on the payments you receive (excluding Stripe fees*).
* Visit Stripe's pricing page to learn more about applicable fees.

Google Calendar

Yes, you can automatically sync your ClicknBook appointments and cancellations with your Google Calendar from the Google Calendar section in your Settings.

Yes, you can customize this in the Reservation Management section of your Settings.

Make sure that the time zone set in your ClicknBook account matches your Google Calendar's time zone. You can update your ClicknBook time zone in the Account section of your profile.

To change your time zone in Google Calendar, follow these steps:

  1. Open Google Calendar on your computer (calendar.google.com).
  2. Click the gear icon in the top-right corner, then click 'Settings'.
  3. In the left sidebar, click 'General'.
  4. Under 'Time zone', use the dropdown to select your preferred time zone.
  5. To show a second time zone, check 'Display secondary time zone' and choose one.
  6. Google Calendar will automatically update to reflect your changes.

Reservation Settings

Yes, a reminder email is automatically sent to clients/patients 48 hours before each appointment.

You can set how far in advance clients can book from the Reservation Management section of your Settings.

Yes, clients/patients can cancel or reschedule if you allow it. You can enable or disable this option from the Reservation Management section of your Settings.

Yes, you can let clients/patients receive cancellation alerts by enabling this feature in the Notification Settings of your Settings. Once enabled, clients can opt in to be alerted when an earlier appointment becomes available.

You can customize the default max bookings per time slot from the Reservation Management section in your Settings.

No, clients/patients don’t need a ClicknBook account to book an appointment. However, creating a booking account allows them to book more easily in the future without re-entering their information.

Billing and Accounting

You can send invoices from the Billing section.

You can customize invoices in the Billing section of your Settings.

You can automatically calculate your revenue from the Revenue section. Your revenue will be calculated based on the selected time period.

Client/Patient Management

You can view all your client/patient records in the Client/Patient section.

Click on the desired client/patient in your Client/Patient section and then click 'View this client's/patient’s bookings'.

Subscription

You can upgrade your subscription anytime by clicking 'Change your subscription' in the Your Subscription section of your Profile. If switching to a higher plan, the charge is prorated based on what you've already paid for the current period.

View your invoices by clicking 'Change your subscription' in the Your Subscription section of your Profile.

You can cancel your subscription by clicking 'Change your subscription' in the Your Subscription section of your Profile.

Get Help

Absolutely! We’re here to help 7 days a week.
Please reach out to us through our contact form.