SSL connection abruptly cut in certain countries

[Someone7un7]

I can't connect to any of syncplay servers
What do I do?????

[Et0h]

What operating system are you using and what country are you connecting from? It is working fine for me using Windows 10 in the UK, but #554 reports someone having trouble connecting on Windows 11 due to a certificate error.

[Et0h]

Please run Syncplay with the --debug command line switch and let me know of anything potentially relevant which gets put into the syncplay.log or .Syncplay.log file in %APPDATA%.

[Et0h]

Also do you get any errors when you visit the https://syncplay.pl/ website in your browser?

[Someone7un7]

no no I can simply visit syncplay.pl website without any error I mean I don't need to change my IP or something , and that --debug command which you said didn't do anything , by the way , I'm from Iran

[Et0h]

This might be the same issue as #554 and so might have the same solution.

Could you please try again with the build from https://github.com/Syncplay/syncplay/actions/runs/3235129755 and let me know if that fixes it.

[Someone7un7]

This might be the same issue as #554 and so might have the same solution.

Could you please try again with the build from https://github.com/Syncplay/syncplay/actions/runs/3235129755 and let me know if that fixes it.

I tried it and it didn't work , these are the notifications that are shown:

[17:30:02] Attempting to connect to syncplay.pl:8995
[17:30:03] Attempting secure connection
[17:30:03] Successfully reached syncplay.pl (151.80.32.178)
[17:30:03] Connection with server lost, attempting to reconnect
[17:30:03] Attempting secure connection

I don't know why it doesn't work ☹
It was really a cool app

by the way, I have windows 10
tried everything buddy
I have no idea

maybe it is because of the internet problems that we have in Iran these days , but I don't think so because my friends can use syncplay , they can connect

[Et0h]

@Someone7un7: With #565 I've made it give more explicit error messages when the connection is lost.

Please try it out and let me know what error it gives: https://github.com/Syncplay/syncplay/actions/runs/3402038853 (scroll to the artifacts at the bottom and choose Syncplay-1.7.0-Setup.exe or Syncplay_1.7.0_Portable).

[Someone7un7]

Nothing worked , I'm using VPN

[Et0h]

Thanks for that clarification. There is some discussion of how to modify Syncplay code to run through a proxy at #346 but generally speaking Syncplay was only ever designed/intended to connect directly to the server. As such this seems less like a bug and more like a feature request.

[daniel-123]

@Someone7un7

Is the connection working fine without VPN?

Syncplay does use somewhat less typical port, so it's hard to tell whether VPN would interfere with it or not.

[Gieted]

I'm experiencing the same problem (started to happen just recently). I'm not using any VPN.

[Someone7un7]

@Someone7un7

Is the connection working fine without VPN?

Syncplay does use somewhat less typical port, so it's hard to tell whether VPN would interfere with it or not.

When I use the app without VPN it doesn't work so I have to use VPN to connect to the servers . It works only with VPN and when I use VPN it works perfectly