Subscription FAQs

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How long is the free trial?

We offer a 7-day free trial when you sign up for a subscription on our app or website.

How many free trials do you offer?

If you cancel your subscription before or after your free trial ends and sign up for a plan again, a second free trial is not offered. We only offer one free 7-day trial.

Will I receive a notification when the free trial ends?

When you sign up for a trial on your Apple or Android device, you will receive an email from Apple or Google confirming the start of your free trial, the subscription plan you signed up for, and the date the trial ends.

If you signed up on our website, you will not receive a notification.

I canceled before the end of the free trial and you charged me. Why?

Please double-check the origin of the charge, as the charge would not have been from Instaread if you canceled before the end of the trial. You will not be charged if you cancel before the end of your free trial. Please ensure you cancel your trial before it ends so you do not get charged.

Will you charge me if I do not cancel my free trial?

As per our Terms of Service, if the free trial is not canceled before it ends, you authorize us to charge you for the subscription plan you selected.

How do I cancel my subscription? How do I cancel my free trial?

If you subscribed on an iOS device, please follow the steps below to cancel:

• Launch the Settings app on your iPhone or iPad.
• Tap on iTunes & App Store.
• Tap on your Apple ID at the top.
• Choose View Apple ID from the pop-up menu.
• Enter your password if/when prompted and tap on OK.
• Tap on Manage under Subscriptions.
• You can also just follow this Link.

If you subscribed on an Android device, please follow the steps below to cancel:

• Launch the Play Store app.
• Tap on the hamburger icon next to the search bar.
• Tap on Subscriptions and select Instaread.

If you subscribed on instaread.co, please follow the steps below:

• Log on via instaread.co
• Click on “Membership” located in the top navigation menu.
• Click on the edit icon located besides your subscription plan.

Why am I being charged by Apple or Google rather than Instaread?

When you sign up for a plan on your Apple or Android device, they handle all charges and payments.

How do I request a refund if I signed up on my Apple device?

If you signed up for our app on your Apple device, please contact Apple Support for a refund. Apple Support: https://support.apple.com/contact

How do I request a refund if I signed up on the website or Android device?

Contact Customer Support through our Contact Us Form

How do I request a refund if I signed up on the website?

Contact Customer Support through our Contact Us Form, provide your email address associated with your subscription and why you are requesting a refund.

What is your refund policy if I signed up on your website?

You have 30 days from the date of the payment to qualify for a refund. If you request a refund after that date, please specify why the request is late.

I canceled my subscription, but I am still being charged, why?

We don’t charge after you cancel your subscription. If you delete the app from your Apple device, that will not cancel your subscription, and you will continue to be charged. Please follow the cancellation instructions above to cancel your subscription.

How do I stop the automatic billing at the end of my plan?

To stop the automatic billing, you will need to cancel your subscription. Please follow the cancellation instructions above to cancel your subscription. When you cancel, you will continue to have access to content until the end of your current plan.

I subscribed through your iOS app. How do I access content on your website?

If you subscribed through our mobile app, you need to synchronize your account in order to access content on the website. Just follow the instructions below.

1. Log on to your app.
2. Go to the account tab.
3. Tap on Synchronize iTunes account.
4. Wait for a “success” message.
5. You should now be able to access content on the website.

How do I change my password?

To change your password log on to our website at instaread.co

1. Click on “Account” located in the top navigation menu.
2. Under “Security” click on “Update Password.”
3. Enter your current and new passwords.

How do I change my email?

To change your email, log on to our website at instaread.co

1. Click on “Account” located in the top navigation menu.
2. Under Details, click on “Change Email” and follow the instructions.

How do I reset my password?

To reset your password, go to instaread.co and click on Login in the top navigation menu. Click on “Reset Password” link located under the Login with Facebook option on the screen. In the app, navigate to the Login screen through the Account tab and tap on “Forgot your password?”

You will receive an email so you can create a new password. If you do not see the email in your inbox, be sure to check your spam or other folders.

How do I update my payment information?

To update your payment card information, log on to our website and click on this link: https://instaread.co/secured/billingpaymentmethod. Here you can update your credit card information.

What payment methods do you accept?

1. If you sign up on our website, instaread.co, you have the options below:
1. Credit card
2. Apple Pay
3. Google Pay

(Visit instaread.co on Safari browser on an iOS device to see Apple Pay in action.)

(Visit instaread.co on Chrome browser on an Android device to see Google Pay in action.)

2. If you subscribe through the mobile app, you can pay using In-app Purchase where payments are handled by Apple or Google.

How do I cancel the Instaread Newsletter?

To cancel the Instaread Newsletter, click on the “unsubscribe” link near the bottom of the email (under the Instaread logo).

Why am I being asked for payment to download the full audiobook?

Full audiobooks are not included in your subscription. Nearly all fees make their way to the author, publisher, distributors, and payment providers.

On how many devices can I use my subscription?

You can use your subscription on up to 4 devices. If you subscribed with In-app Purchase on an iOS or Android device, the Apple and Google ID needs to be the same on all devices.

I have a subscription but I am being asked to pay again when I log in to the app. Do I need to pay twice?

You do not need to pay twice. On your iOS or Android device, go into the app and try to read or listen to a title. When the pop-up to pay shows up, tap on “restore purchase” located at the end of the screen. You should now be able to access all content without paying again.

How do I switch to a different plan on my Apple device?

Follow the instructions below to switch to a different plan.

1. Launch the Settings app on your iPhone or iPad.
2. Tap on iTunes & App Store.
3. Tap on your Apple ID at the top.
4. Choose View Apple ID from the pop-up menu.
5. Enter your password if/when prompted and tap on OK.
6. Tap on Manage under Subscriptions
7. You will now see the membership plan options. Tap on the plan you would like to switch to.
8. An Apple screen confirming purchase will now show, follow the instructions on this screen.
9. You have now switched plans.

How do I switch to a different plan on my Android device?

1. Launch the Play Store app.
2. Tap on the hamburger icon next to the search bar.
3. Tap on Subscriptions and select Instaread.

How do I check the status of my subscription?

If you subscribed on an iOS device, follow the instructions below to check the status of your subscription.

• Launch the Settings app on your iPhone or iPad.
• Tap on iTunes & App Store.
• Tap on your Apple ID at the top.
• Choose View Apple ID from the pop-up menu.
• Enter your password if/when prompted and tap on OK.
• Tap on Manage under Subscriptions
• There will be a green checkmark next to the plan you have subscribed to.
• If you have canceled, it will show “resubscribe.”

If you subscribed on an Android device, follow the instructions below to check the status of your subscription.

• Launch the Play Store app.
• Tap on the hamburger icon next to the search bar.
• Tap on Subscriptions and select Instaread

If you subscribed on the website, login at instaread.co and click on your name at the far right of the screen, and select “Membership.” Here you will find the status of your subscription.

How do I increase the text size to make reading easier?

To increase the size of the type, open a title to read and then tap on the AA sign (at the bottom of the screen).

How do I slow down or speed up the audio?

When you click or tap on a title to listen to audio, look for “Audio Speed 1x” located underneath the art.

Click or tap the play button and then click or tap on “Audio Speed 1x” to change the speed.

How do I find the dictionary meaning of a word in the mobile app?

There is a dictionary built into the mobile app. Just tap on a word and tap “Look Up” to use it.

How can I delete my account?

If you would like for us to delete all information associated with your account, please email us at hello@instaread.co with the email subject "DELETE ACCOUNT". Deleting your account is an irreversible action. It will erase all of your personal data including first name, last name, username, email address, photos, payment history, app activity history as well as any and all of your information used to personalize your experience. Note that the information we collect is used to improve and personalize your user experience. We do not sell any of your information to third parties.