SCOPE OF THIS POLICY
At Parents Helping Parents, Inc., we too are parents of children with disabilities and understand that safeguarding your family’s private information is of the utmost importance. We value the privacy of individuals who use our website (available at php.com) and related services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose information from Parents Helping Parents users (“Users”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes.
COLLECTION
We may collect a variety of information from or about you or your devices from various sources, as described below.
A. Information You Provide To Us.
- Registration and Account Information. If you register for our Parents Helping Parents Services, we ask for your name, email address, city, county, state, country, zip code and preferred language. We also ask for your child’s month and year of birth and race/ethnicity. We ask if your child is a client of a Regional Center, and if so, which one. In addition, you may choose to provide us with your phone number, child’s disability or condition, and how you heard about us.
- Donation Information. If you decide to make a donation to us through our Services, we ask for your donation amount, donation frequency, and payment information such as credit or debit card number, or stock information. We ask for your name, address and email. You may also choose to provide us with information about your employer, your partner’s employer, their donation matching programs, a donation dedication message, and any other information you think we should know in connection with your donation. If you provide payment information to us by credit or debit card, a third party service provider that handles payments for us will receive and store that information.
- Payment Information. We may ask for your payment information, such as credit or debit card number, if you decide to, for example, register for paid classes and conferences through our services. If you provide credit or debit card payment information to us, a third party service provider that handles payments for us will receive and store that information.
- Communications. If you choose to contact us directly, we may receive information about you, including your name, email address, phone number, and the contents of your message, and any other information you choose to provide. If you call us, we may receive your phone number, and you can choose to not share other identifying information with us. If you subscribe to our newsletter, we may receive information about you, including your name, email address, phone number, zip code, company, child’s age, child’s condition, email list subscription preferences, and any other information you may choose to provide to us. When you communicate with us online, third party vendors receive and store these communications on our behalf. You can unsubscribe from our newsletter emails via the link provided in the emails. Even if you opt out from receiving newsletter emails from us, you will continue to receive administrative messages from us. If you opt-in to our text messages, we may receive information about you, including your name, phone number, and the contents of your message, and any other information you choose to provide. You may opt-out of text messaging at any time by replying to any message with STOP. This will end the communications from that particular phone number. You may continue to receive service-related and other text messages from other phone numbers managed by PHP, and you may opt out of those in a similar fashion.
B. Information We Collect When You Use Our Services.
- Device Information. We receive information about the device and software you use to access our Services, such as IP address (which may provide us with your general location information), device identifiers, web browser type, and operating system version.
- Usage Information. We automatically receive information about your interactions with our Services, like the pages or other content you view, referrer information (the website you visited before coming to our Services), and the dates and times of your visits.
- Prompts and Outputs. Our Services allow you to submit text and other materials to the Services (“Prompts”), which generate responses based on your Prompts (“Outputs”). We will collect any information you choose to provide in your Prompts and this information may be reproduced in the Outputs.
- Information From Cookies and Similar Technologies. We and our third-party partners, collect information about your activities on our Services using cookies, pixel tags, SDKs, or other tracking technologies. Our third-party partners, such as analytics, advertising, and security partners, may also use these technologies to collect information about your online activities over time and across different services.
USE
A. How We Use Information We Collect.
We use the information we collect from Users to:
- Provide, maintain, improve, and enhance our Services;
- Train, develop, and improve the artificial intelligence, machine learning, and models that we use to support our Services;
- Personalize your experience on our Services such as by providing tailored content and recommendations;
- Understand and analyze how you use our Services;
- Develop new services, features, and functionality;
- Generate anonymized or aggregate data containing only de-identified, non-personal information that we may use for any lawful purposes such as to provide funders with requests for aggregate data;
- Communicate with you, either directly or indirectly or through one of our partners, including for customer service; to provide you with updates and other information relating to our Services; and to provide information that you request;
- Provide marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
- Send you text messages;
- Facilitate transactions and payments;
- In connection with funding and grants;
- Find and prevent fraud and abuse, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
DISCLOSING
A. How We Disclose Information We Collect.
- Funding and Grants. We disclose aggregate information we receive about our participants to grant funders to fulfill certain grant requirements. For example, we may share the total number of families we serve and the percentage of families we serve who live in a certain zip code.
- Vendors and Service Providers. We may disclose information we receive to vendors and service providers retained in connection with the provision of our Services as necessary in the course of business, such as the distribution of our newsletter.
- AI Service Providers. We may disclose information we receive to vendors that provide artificial intelligence services that provide backend support for our Services.
- Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/.
- Advertising Partners. We work with third-party advertising partners to collect and process your information in order to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative (https://optout.networkadvertising.org) or the Digital Advertising Alliance (https://optout.aboutads.info) and serve ads through cookie-based technologies. Please visit their opt-out pages to learn about how you may opt out of receiving certain web-based personalized ads from member companies. These opt-outs will apply only to our third-party advertising partners that are members of these organizations. These opt-outs will not apply when our partners serve ads through non-cookie based technologies.
- As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through our Services.
- Merger, Sale, or Other Asset Transfers. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
- Consent. We may also disclose your information with your permission.
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be disclosed with any third parties. We will not disclose your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may disclose your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
THIRD PARTIES
Our Services may integrate third party buttons and widgets, such as YouTube, Facebook, X, SurveyMonkey and Google. When you use our Services, those third parties may receive certain information about you and your use of our Services, including information about the web page you visited, your IP address, and other browser- and/or device-related information. Our Services may also contain links to other websites, products, or services. We do not own or operate these third party buttons, websites, products, or services, nor are we responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
SECURITY
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, because no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
CHILDREN’S PRIVACY
We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and no part of our Service(s) is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at [email protected].
INTERNATIONAL USERS
Our Services are hosted in the United States (U.S.) and intended for visitors located within the U.S. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. We may also transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
UPDATE YOUR INFORMATION
You can update your account and profile information or close your account through your profile settings.
CHANGES TO OUR PRIVACY POLICY
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or disclose personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.
CONTACT INFORMATION
If you have any questions, comments, or concerns about our processing activities, please email us at [email protected] or write to us at:
Parents Helping Parents
Sobrato Center for Nonprofits
1400 Parkmoor Avenue
Suite 100
San Jose, CA 95126
Last Update: October 21, 2025
