Refund Policy

At Wakavi, we strive for your complete satisfaction. This policy outlines the conditions under which you can request a refund for your eSIM purchase.

Full Refund Eligibility

To qualify for a full refund, you must meet all of the following requirements:

Your eSIM must have been purchased directly from the Wakavi website (www.wakavi.com).
The eSIM has not been activated (i.e., the QR code has not been scanned).
No data has been used from the associated data plan.
The purchase was made no more than 6 months ago.

Refunds for Technical Issues

A full refund may be granted if your eSIM fails to work due to a technical issue with your device. To be eligible, you must:

Contact our support team to report the issue before or during your trip.
Provide a screenshot and any other necessary information to help us verify that your device is incompatible or carrier-locked.

Important: Please contact our Customer Support Team at [email protected] or through our website chat to report any connection issues before requesting a refund. We cannot guarantee a refund if you contact us after your trip has ended.

Partial Refunds & Case-by-Case Analysis

If your situation does not meet the criteria for a full refund, we may still offer a solution:

If the eSIM has already been activated or partially used, we will analyze your specific case to determine if a partial refund is appropriate.
The amount of any partial refund will depend on the amount of data you have used.
In some cases, a partial or full refund may be subject to an administrative fee of $3.50 USD.

How to Request a Refund

To begin the refund process, please contact our Customer Support Team with your order details and a description of the issue. We are here to help find the best solution for you.