Delight.ai perspectives
Why we built human-as-AI-evaluator
Automated testing isn’t enough. Discover why human evaluation is critical for training AI, how it drives continuous improvement, and how Sendbird’s Human-as-AI-Evaluator
AI agents don’t fail in one big moment, they fail quietly
After building and running AI agents for a while, I’ve learned that their real intelligence doesn’t come from the model itself. It comes from the one thing it can’t fake: what it actually knows about your business and customers.
From icebergs to roots: Why AI shouldn’t be scary
When I joined Sendbird after years in ad tech, I thought I was ready for any fast-moving environment. But AI moves at a different pace. Even the people who have been in the field for years can’t stay on top of every change.
