The care you need in the place you love
For 24 years, TheKey has earned the trust of discerning families by delivering science-backed, thoughtful home care that goes beyond basic tasks and elevates life at home. Our dedicated care teams use the proprietary Balanced Care Method® to support cognitive, physical, social, and emotional well-being, helping clients live more meaningful and independent lives at home. With local caregivers and care teams backed by national expertise and resources, we provide the personal touch families deserve with the comprehensive approach to care they need. Our commitment to excellence is reflected in our 4.8 Google rating and the trust gained providing 12 million hours of care each year. At TheKey, we anticipate needs, track progress, and ensure families feel supported every step of the way.
We’re changing how people live and age at home.
By 2050, the number of people in the U.S. age 65 and over will swell to almost 90 million, about twice the current population. We’re ready to help.
TheKey is passionate about helping older adults live well in their own homes as they age, improving the quality of life for our clients—and those who love them.
TheKey is passionate about helping older adults live well in their own homes as they age, improving the quality of life for our clients—and those who love them.
OUR EXPERIENCE
Our teams are rooted in your community. Our expertise and resources are sourced nationally
We provide the best of both worlds: the personal touch of a local team with expertly trained caregivers from your community, backed by the extensive resources and industry-leading expertise of a national brand.
Whole Care for the Whole Person
TheKey’s professional caregivers provide thoughtful, reliable support with daily living, from bathing and grooming to nutritious meal preparation to light housekeeping to safe transportation. Beyond tasks, they bring companionship, conversation, and engagement that help each person feel secure, connected, and at ease in their own home.
Every Care Plan we design reflects this holistic approach. And our expertly trained caregivers understand the importance of supporting each client’s passions, activities, and lifestyle, in addition to their daily care.
Every Care Plan we design reflects this holistic approach. And our expertly trained caregivers understand the importance of supporting each client’s passions, activities, and lifestyle, in addition to their daily care.
Balanced Care Method®
A Science-Based, Holistic System for Aging Well
A Science-Based, Holistic System for Aging Well
The Balanced Care Method® is TheKey’s proprietary, research-backed approach that transforms home care by actively enhancing cognitive, physical, social, and emotional well-being. Our six evidence-based pillars—Flex Your Mind, Nourish & Hydrate, Move More, Connect with Others, Engage with Joy and Purpose, and Sleep Well—form the foundation for personalized care plans that empower clients to live more meaningful, independent, and fulfilling lives at home.
What our clients and their loved ones say about our exceptional care experience.
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Compassionate, Dedicated, and Hardworking
“The 24-hour care that your agency provided for our mom was unparalleled. She had three caregivers, each as compassionate, dedicated, and hardworking as the next. Each caregiver worked eight-hour shifts, which enabled them to stay focused and well-rested, and in turn, provide the best care possible.”
— Client’s Daughter -
Loving, Professional, and Honest
“We were absolutely thrilled with your agency and caregivers. They provided care to my father who had advanced stage Lewy Body Dementia. The caregivers who provided care for my father were loving, professional, honest, skilled, patient, and kind. I worked as a medical social worker in Geriatrics for years and never came across an agency as good as yours.”
— Client’s Daughter -
High-Quality Services
“Your agency has provided quality home care to several of my clients over the years. As a geriatric care manager, I appreciate high-quality services and appropriate follow up to me as the care manager. I would recommend them time and again.”
— Client’s Son
Care Team
TheKeyMatch™ is our proprietary framework for integrating cognitive, physical, and emotional considerations into the full home care experience. We personalize care plans and match caregivers aligned with each client’s needs, personality and lifestyle – building supportive and adaptable partnerships.
Caregivers
And our standards are high. We typically hire only one caregiver out of every 25 applicants because we’re looking for the right skills and a true passion for caring. And since safety and reliability are our top priorities, all of our caregivers are employees—thoroughly vetted, background checked, trained, and managed by our team.
Our Long-Term Care Insurance experts will help you:
- Understand your policy.
- Maximize your benefits.
- Submit your claims to ensure timely reimbursement.
- Not worry about accounting and administrative duties.
- Get time back to focus on your family member or client.
TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers—and we offer a free service to help our clients navigate all aspects of the claims process.
Do you have a long-term care insurance policy or manage the claims process for someone else? If you’re feeling overwhelmed by the paperwork or you’re not sure when or how to start, our dedicated team of experts is ready to help you navigate all aspects of the claims process.
We work with clients, their families, and professionals, sharing our 20 years of experience to make the process smooth, efficient, and stress-free.
Learn about our Long-Term Care Center of Excellence.
Do you have a long-term care insurance policy or manage the claims process for someone else? If you’re feeling overwhelmed by the paperwork or you’re not sure when or how to start, our dedicated team of experts is ready to help you navigate all aspects of the claims process.
We work with clients, their families, and professionals, sharing our 20 years of experience to make the process smooth, efficient, and stress-free.
Learn about our Long-Term Care Center of Excellence.
Leadership
Led by Lily Sarafan, Executive Chair and Co-Founder, and Chris Gerard, CEO, our team reflects a wide range of industry experience in home care, senior care, and healthcare along with deep expertise in technology, operations, transformation, and customer experience. Together, we share a common passion and mission. We’re reimagining and elevating long-term aging at home—driving innovation in our industry to help more older adults get the services and tools they need to age well, where and how they want.
Some of the most respected professionals in your community work with TheKey including geriatric care managers, fiduciaries, wealth advisors, estate planners, hospitals, skilled nursing facilities, and senior living communities. Why? Because they value our expertise and trust our caregivers and Care Teams to deliver exceptional service to their clients, residents, or patients.
Our extensive network means we can connect clients to other trusted local services outside our scope if needed. And we understand how to collaborate with other professionals, integrating our services to provide a cohesive, seamless care experience.
Our extensive network means we can connect clients to other trusted local services outside our scope if needed. And we understand how to collaborate with other professionals, integrating our services to provide a cohesive, seamless care experience.
We’re pleased to be included in media coverage as a leader and innovator in home care. That means we’re driving meaningful change in our industry and successfully helping our clients live happier, fuller lives in the homes they love.
We’re also proud of our awards and affiliations with leading industry experts and national organizations. The respect of our peers proves that our approach and people are as exceptional as we think they are.
We’re also proud of our awards and affiliations with leading industry experts and national organizations. The respect of our peers proves that our approach and people are as exceptional as we think they are.
CAREERS
And build a career with the nation’s leading provider of premium in-home care.
We’re opening new possibilities for long-term aging at home.
We’re always looking for dynamic people who truly care to join our corporate staff and our regional Care Teams. If you share our passion for helping older adults age joyfully in the home they love—and want to drive change in our industry, let’s talk!
See corporate and field office openings.
We’re opening new possibilities for long-term aging at home.
We’re always looking for dynamic people who truly care to join our corporate staff and our regional Care Teams. If you share our passion for helping older adults age joyfully in the home they love—and want to drive change in our industry, let’s talk!
See corporate and field office openings.
