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Portal
For Editors, Writers, and Reviewers

Site
For Customers and Employees

Industry Leading Features

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Import from PDF & Word NEW

Custom Workflow Builder

SSO & SCIM

Integrations

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Interactive Decision Tree

AI Premium Suite

Support Ticket Deflector

Explore all features
Into the Future

Eddy AI

Make your documentation lifecycle easier with generative AI.
Read more

Technical Writing with AI

Generate clear, structured content and write better.
Read more
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Internal Knowledge Base

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Software Documentation

SOP

User Manual

AI Chatbot NEW

API Documentation

by industry

SaaS
Documentation for your product

IT & Consulting
Deliver faster client service

Financial Services
Reduce everyday operational risks

Healthcare
Provide better patient support

Education
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Manufacturing
Faster access, better decisions

Retail
Faster store support resolution

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INTRODUCTION TO DOCUMENT360

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02:36

How to Organize Your Knowledge Base with Cu...

Document360 includes a set of built-in article fields, such as SEO title and description. But in man...

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3:31

Automate User Access in Knowledge Base Usin...

Managing user access at scale becomes much easier with SCIM support in Document360. SCIM (System for...

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How to Set Up a Custom MCP Server Connection

Integrating Document360 with MCP-compatible AI tools enables teams to connect their documentation pl...

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3:33

How to Configure and Publish an Eddy AI Cha...

Delivering fast and accurate support experiences becomes easier with the Eddy AI chatbot in Document...

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How to Detect Duplicate Content in Your Kno...

As your documentation grows, it’s easy for similar or identical content to appear across multiple ...

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Generate Step-by-Step Guides & Demos w...

Documentation today is more than just text. Users expect engaging, visual, and easy-to-follow conten...

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Convert Your Video into Step-by-Step Articl...

Your team’s product demos and walkthroughs are full of valuable knowledge, but turning them into h...

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From Prompt to Article: AI Writing Agent fo...

Technical writers often spend over 50% of their time gathering fragmented information before they ev...

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Create an Interactive Decision Tree to Inst...

Interactive decision trees offer a structured method to guide users through complex support queries ...

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