A two-way remote support solution
Quick Assist is a free remote control application that connects two PCs through a generated code. You can use it to support someone who needs some technical help. At the same time, this lets you request help for your own desktop when you’re the one stuck and in need of guidance.
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Quick Assist offers remote tech support, allowing IT professionals or experienced users to help others troubleshoot PC issues via screen sharing and optional control access. It also includes secure, time-limited 6-digit codes and annotation tools, such as a laser pointer, to guide users clearly during support sessions.
Help from anywhere
Developed by Microsoft Corporation, Quick Assist comes in handy when someone you know needs support with their PC in real time securely. With its screen-sharing feature, the helper can view the other user’s desktop and, with permission, take full control of the system. This allows for more effective assistance while ensuring the sharer must approve any request for administrator access.
In addition, this utility includes a laser pointer, annotations to highlight areas on the screen, and a chat feature that lets you communicate during the session. This platform also logs a small amount of session data—such as start and end times, connection errors, and in-app feature usage like view-only mode, annotations, and session pauses—to monitor and maintain system performance and reliability.
It also supports multiple screens on the target machine, allowing the helper to view and assist across different displays for more effective troubleshooting. However, some users have reported occasional connection drops during sessions. There are also cases where the app takes time to load or connect properly. Additionally, this app requires a stable internet connection for smooth performance and is limited to Windows devices only, which restricts its use across different platforms.
Useful for everyday troubleshooting
Quick Assist is a free tool that enables secure two-way remote support between Windows PCs using a simple code system. It allows users to share screens, offer optional control, and use tools such as annotations and a laser pointer for clearer guidance. With multi-screen support and session tracking, it improves troubleshooting efficiency. However, it requires a stable internet connection and is limited to Windows devices only.
