Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        SMS Delivery Delays and Failures from Twilio to Orange Botswana
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 24, 2026 - 06:04 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 24, 2026 - 05:03 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 24, 2026 - 04:45 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Degraded Performance
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification Operational
        90 days ago
        100.0 % uptime
        Today
        RCS Messaging Operational
        90 days ago
        100.0 % uptime
        Today
        Programmable Messaging API Operational
        90 days ago
        100.0 % uptime
        Today
        Intelligent Alerts Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN US1 Operational
        SIP Interface US1 Operational
        Client Web US1 Operational
        Client Mobile US1 Operational
        Conference US1 Operational
        Recording US1 Operational
        Queue US1 Operational
        Text-to-Speech US1 Operational
        Recording Transcriptions US1 Operational
        TwiML US1 Operational
        Voice Insights US1 Operational
        Speech Recognition (Gather Speech) US1 Operational
        Realtime Transcriptions US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay US1 Operational
        Media Streams US1 Operational
        Dialogflow US1 Operational
        ConversationRelay US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Voice REST API US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN AU1 Operational
        SIP Interface AU1 Operational
        Client Web AU1 Operational
        Client Mobile AU1 Operational
        Conference AU1 Operational
        Recording AU1 Operational
        Queue AU1 Operational
        Text-to-Speech AU1 Operational
        Recording Transcriptions AU1 Operational
        TwiML AU1 Operational
        Voice Insights AU1 Operational
        Speech Recognition (Gather Speech) AU1 Operational
        Realtime Transcriptions AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay AU1 Operational
        Media Streams AU1 Operational
        ConversationRelay AU1 Operational
        Voice REST API AU1 Operational
        PROGRAMMABLE VOICE IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN IE1 Operational
        SIP Interface IE1 Operational
        Client Web IE1 Operational
        Client Mobile IE1 Operational
        Conference IE1 Operational
        Recording IE1 Operational
        Queue IE1 Operational
        Text-to-Speech IE1 Operational
        Recording Transcriptions IE1 Operational
        TwiML IE1 Operational
        Voice Insights IE1 Operational
        Speech Recognition (Gather Speech) IE1 Operational
        Realtime Transcriptions IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay IE1 Operational
        Media Streams IE1 Operational
        ConversationRelay IE1 Operational
        Voice REST API IE1 Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup Operational
        ELASTIC SIP TRUNKING US1 Operational
        Origination US1 Operational
        Termination US1 Operational
        ELASTIC SIP TRUNKING AU1 Operational
        Origination AU1 Operational
        Termination AU1 Operational
        ELASTIC SIP TRUNKING IE1 Operational
        Origination IE1 Operational
        Termination IE1 Operational
        TaskRouter Operational
        FLEX Operational
        Flex Application Platform Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        CONVERSATIONS Operational
        Conversation Orchestrator Operational
        Conversation Intelligence Operational
        Conversation Intelligence (classic) Operational
        Conversation Memory Operational
        Enterprise Knowledge Operational
        TWILIO EMAIL Operational
        Mailsend: Comms API Operational
        Logs Operational
        INTERCONNECT Operational
        PHONE NUMBERS Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        90 days ago
        100.0 % uptime
        Today
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service Operational
        Go Rooms Operational
        Video Insights Operational
        Realtime Transcriptions Operational
        90 days ago
        100.0 % uptime
        Today
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Operational
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Degraded Performance
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Degraded Performance
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        Kazakhstan SMS Carrier Maintenance - Beeline Jun 24, 2026 12:00-18:00 PDT

        The Beeline network in Kazakhstan is conducting an emergency maintenance from 24 June 2026 at 12:00 PDT until 24 June 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Kazakhstan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Posted on Jun 24, 2026 - 00:12 PDT

        Russia SMS Carrier Maintenance - Tele2 Jun 24, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 24 June 2026 at 13:00 PDT until 24 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on May 29, 2026 - 16:04 PDT

        Russia SMS Carrier Maintenance - Win Mobile and UralTel/U-Tel/Ermak RMS Jun 24, 2026 13:00-18:00 PDT

        The Win Mobile and UralTel/U-Tel/Ermak RMS networks in Russia are conducting a planned maintenance from 24 June 2026 at 13:00 PDT until 24 June 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile and UralTel/U-Tel/Ermak RMS Russia handsets.
        Posted on Jun 22, 2026 - 08:15 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three Jun 24, 2026 18:00-20:30 PDT

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 24 June 2026 at 18:00 PDT until 24 June 2026 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Jun 19, 2026 - 02:27 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jun 24, 2026 20:00 - Jun 25, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 24 June 2026 at 20:00 PDT until 25 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on May 01, 2026 - 00:52 PDT

        Canada Account Security Service Partner Maintenance Jun 25, 2026 21:00 - Jun 26, 2026 01:00 PDT

        Our service partner is conducting a planned maintenance from 25 June 2026 at 21:00 PDT until 26 June 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Posted on Jun 08, 2026 - 15:14 PDT

        United States MMS Carrier Partner Maintenance Jun 29, 2026 01:00-02:30 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 29 June 2026 at 01:00 PDT until 29 June 2026 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile, AT&T and Verizon United States handsets via United States short codes.
        Posted on Jun 11, 2026 - 08:42 PDT

        Australia Voice Carrier Partner Maintenance Jun 29, 2026 05:00-13:00 PDT

        Our Voice carrier partner in Australia is conducting a planned maintenance from 29 June 2026 at 05:00 PDT until 29 June 2026 at 13:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
        Posted on Jun 18, 2026 - 17:45 PDT

        Twilio Interconnect Maintenance Jun 29, 2026 06:00-07:30 PDT

        Twilio will conduct planned maintenance on the Japan Twilio edge location from 29 Jun 2026 at 6:00 PDT until 29 Jun 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on May 28, 2026 - 19:03 PDT

        Twilio Voice Maintenance Jun 29, 2026 06:00-07:30 PDT

        Twilio will conduct planned maintenance on the Japan Twilio edge location from 29 Jun 2026 at 6:00 PDT until 29 Jun 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on May 28, 2026 - 19:00 PDT

        Multiple Destination Voice Carrier Partner Maintenance Jun 29, 2026 07:00-09:00 PDT

        Our Voice carrier partner in Singapore and the Philippines is conducting an emergency maintenance from 29 June 2026 at 07:00 PDT until 29 June 2026 at 09:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Singapore and Philippines phone numbers.
        Posted on Jun 23, 2026 - 00:29 PDT

        Russia SMS Carrier Maintenance - Tele2 Jun 29, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 29 June 2026 at 13:00 PDT until 29 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on May 29, 2026 - 16:05 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three Jun 29, 2026 21:30-23:00 PDT

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 29 June 2026 at 21:30 PDT until 29 June 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Jun 23, 2026 - 06:25 PDT

        France SMS Carrier Maintenance - Bouygues Telecom Jul 1, 2026 01:00-03:00 PDT

        The Bouygues Telecom network in France is conducting a planned maintenance from 01 July 2026 at 01:00 PDT until 01 July 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.
        Posted on Jun 22, 2026 - 18:18 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jul 1, 2026 20:00 - Jul 2, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 01 July 2026 at 20:00 PDT until 02 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jun 01, 2026 - 16:38 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three Jul 1, 2026 21:30-23:00 PDT

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 01 July 2026 at 21:30 PDT until 01 July 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Verify Silent Network Auth, Legacy Identity MatchAndAttributes, Lookup Identity Match
        Posted on Jun 24, 2026 - 05:48 PDT

        United States MMS Carrier Partner Maintenance Jul 6, 2026 02:00-03:30 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 06 July 2026 at 02:00 PDT until 06 July 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from AT&T United States handsets via United States short codes.
        Posted on Jun 17, 2026 - 15:52 PDT

        United States MMS Carrier Partner Maintenance Jul 8, 2026 01:00-02:30 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 08 July 2026 at 01:00 PDT until 08 July 2026 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
        Posted on Jun 22, 2026 - 07:10 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jul 8, 2026 20:00 - Jul 9, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 08 July 2026 at 20:00 PDT until 09 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jun 01, 2026 - 16:38 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jul 15, 2026 20:00 - Jul 16, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 15 July 2026 at 20:00 PDT until 16 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jun 01, 2026 - 16:38 PDT

        Twilio Messaging Maintenance Jul 21, 2026 16:00-18:00 PDT

        Twilio will conduct planned maintenance on the Ireland network from 21 Jul 2026 at 16:00 PDT until 21 Jul 2026 at 18:00 PDT. During this first window, no service impact is expected. As part of our preparation for a future hardware replacement, we will relocate the backup (BT) router to a new rack. During this specific transition, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Jun 22, 2026 - 07:52 PDT

        Twilio Voice Maintenance Jul 21, 2026 16:00-18:00 PDT

        Twilio will conduct planned maintenance on the Ireland network from 21 Jul 2026 at 16:00 PDT until 21 Jul 2026 at 18:00 PDT. During this first window, no service impact is expected. As part of our preparation for a future hardware replacement, we will relocate the backup (BT) router to a new rack. During this specific transition, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Jun 22, 2026 - 07:48 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jul 22, 2026 20:00 - Jul 23, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 22 July 2026 at 20:00 PDT until 23 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jun 01, 2026 - 16:39 PDT

        Twilio Messaging Maintenance Jul 23, 2026 16:00-18:00 PDT

        Twilio will conduct planned maintenance on the Ireland network from 23 Jul 2026 at 16:00 PDT until 23 Jul 2026 at 18:00 PDT. During this window, overall service impact is expected to be minimal. As part of our preparation for a future hardware replacement, we will relocate the backup (BT) router to a new rack and shift traffic to it. During this specific transition, there may be a brief traffic interruption of up to 90 seconds. Although redundancy will be temporarily reduced during the move, we are taking all necessary steps to minimize the impact window.
        Posted on Jun 22, 2026 - 08:03 PDT

        Twilio Voice Maintenance Jul 23, 2026 16:00-18:00 PDT

        Twilio will conduct planned maintenance on the Ireland network from 23 Jul 2026 at 16:00 PDT until 23 Jul 2026 at 18:00 PDT. During this window, overall service impact is expected to be minimal. As part of our preparation for a future hardware replacement, we will relocate the backup (BT) router to a new rack and shift traffic to it. During this specific transition, there may be a brief traffic interruption of up to 90 seconds. Although redundancy will be temporarily reduced during the move, we are taking all necessary steps to minimise the impact window.
        Posted on Jun 22, 2026 - 08:01 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jul 29, 2026 20:00 - Jul 30, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 29 July 2026 at 20:00 PDT until 30 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jun 01, 2026 - 16:39 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Jun 24, 2026
        United States SMS and MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 24, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 23, 21:00 PDT
        Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 23 June 2026 at 21:00 PDT until 24 June 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets via United States short codes.
        Jun 11, 13:58 PDT
        SMS Delivery Report Delays to Multiple Networks in Ireland via Subset of Long Codes and Alphanumeric Numbers
        Resolved - Twilio SMS was degraded for approximate 10 hours between 23/06/2026 18:24 and 24/06/2026 04:30 UTC. During this period of time customers may have experienced delivery report delays to multiple Ireland networks. The issue has now been resolved
        Jun 24, 04:11 PDT
        SMS Delivery Delays from Twilio to MTN Nigeria
        Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.
        Jun 24, 00:00 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 23, 23:06 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 23, 21:06 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 23, 17:10 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 23, 15:10 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 23, 14:10 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 23, 14:09 PDT
        Jun 23, 2026
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jun 23, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 23, 13:59 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 23 June 2026 at 13:59 PDT until 23 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Jun 22, 03:32 PDT
        On Call Engineers are Investigating Meta services being unavailable.
        Resolved - We have fully investigated the META Services issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Jun 23, 15:06 PDT
        Update - We are continuing to investigate this issue.
        Jun 23, 15:04 PDT
        Investigating - Our monitoring systems have detected a potential issue with Meta Services unavailable. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Jun 23, 15:03 PDT
        Indonesia SMS Carrier Maintenance - XL Axiata
        Completed - The scheduled maintenance has been completed.
        Jun 23, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 23, 10:00 PDT
        Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 23 June 2026 at 10:00 PDT until 23 June 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
        Jun 22, 00:41 PDT
        SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat United Arab Emirates
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates is operating normally.
        Jun 23, 07:26 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 23, 04:33 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 23, 02:27 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 23, 01:50 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 22, 21:49 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 22, 19:49 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 22, 18:48 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 22, 18:37 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 22, 16:36 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 22, 14:17 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 22, 12:11 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 22, 11:10 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 22, 11:10 PDT
        SMS Delivery Delays from Twilio to Etisalat Egypt
        Resolved - The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Egypt is operating normally.
        Jun 23, 05:38 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 23, 02:50 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 23, 00:50 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 22, 23:48 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 22, 23:42 PDT
        SMS Delivery Receipt Delays from Twilio to Tinkoff Mobile Russia
        Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Tinkoff Mobile network subscribers in Russia are operating normally.
        Jun 23, 04:27 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Tinkoff Mobile network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 23, 02:20 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tinkoff Mobile network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 23, 01:30 PDT
        Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tinkoff Mobile network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 23, 00:20 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tinkoff Mobile network subscribers in Russia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 23, 00:18 PDT
        SMS Delivery Failures from Twilio to Multiple Networks in United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti
        Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti is operating normally.
        Jun 23, 04:25 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 23, 02:19 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 23, 02:17 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 22, 22:16 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 22, 20:10 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries across Middle East & Africa and Latin America, including the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 22, 19:04 PDT
        Jun 22, 2026
        United Kingdom SMS Carrier Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Jun 22, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 22, 17:15 PDT
        Scheduled - The Three network in the United Kingdom is conducting a planned maintenance from 22 June 2026 at 17:15 PDT until 22 June 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three United Kingdom handsets.
        Jun 16, 23:19 PDT
        SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Telekom South Africa
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa is operating normally.
        Jun 22, 22:56 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 22, 20:01 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 22, 17:56 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 22, 13:54 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 22, 11:53 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 22, 10:53 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 22, 10:52 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jun 22, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 22, 20:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 22 June 2026 at 20:00 PDT until 22 June 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Jun 20, 01:25 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Jun 22, 21:50 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 22, 17:30 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 22 June 2026 at 17:30 PDT until 22 June 2026 at 21:50 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jun 16, 15:54 PDT
        SMS Delivery Delays from Twilio to Surf Telecom Brazil
        Resolved - The incident has been resolved and SMS delivery from Twilio to Surf Telecom network subscribers in Brazil is operating normally.
        Jun 22, 21:43 PDT
        Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 22, 17:57 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 22, 15:56 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 21, 16:28 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 20, 16:27 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jun 20, 00:26 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 19, 16:26 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 19, 12:25 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 19, 10:25 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 19, 09:25 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 19, 09:24 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 19, 08:24 PDT
        Cannot Change Phone Number Home Region in the Twilio Legacy Console
        Resolved - The issue with customers using the Legacy Twilio Console being unable to update phone number routing between home regions such as US1, IE1, and AU1, and receiving an error when saving changes, has been resolved and this Phone Number feature is operating normally at this time.
        Jun 22, 18:01 PDT
        Identified - We have identified the cause of the issue affecting phone number routing configuration updates in the Legacy Twilio Console. Customers using the Legacy Twilio Console may be unable to update phone number routing between home regions such as US1, IE1, and AU1, and may receive an error when saving changes.
        The issue is isolated to the Legacy Console workflow. Customers using One Console or the API directly are not impacted and can use those options as a workaround.

        Our engineering team is planning to apply a fix during regular business hours. We will provide another update once implementation begins or as more information becomes available
        Jun 21, 01:30 PDT
        Update - Customers using the Legacy Twilio Console are currently unable to re-route phone numbers between the US1, AU1, and IE1 home regions. Customers using the API are unaffected.
        Our engineers have been alerted and are actively investigating. We will provide another update in 2 hours, or as soon as more information becomes available.
        Jun 21, 00:35 PDT
        Update - We are continuing to investigate this issue.
        Jun 20, 23:29 PDT
        Investigating - Customers using the Legacy Twilio Console are currently unable to re-route phone numbers between the US1, AU1, and IE1 home regions. Customers using the API are unaffected.
        Our engineers have been alerted and are actively investigating. We will provide another update in 1 hour, or as soon as more information becomes available.
        Jun 20, 23:28 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Jun 22, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 22, 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 22 June 2026 at 13:00 PDT until 22 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        May 29, 16:04 PDT
        SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Brazil
        Resolved - The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Brazil is operating normally.
        Jun 22, 15:14 PDT
        Monitoring - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 22, 13:13 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 22, 11:10 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 22, 09:09 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 22, 08:09 PDT
        Malaysia SMS Carrier Maintenance - DiGi
        Completed - The scheduled maintenance has been completed.
        Jun 22, 13:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 22, 09:00 PDT
        Scheduled - The DiGi network in Malaysia is conducting a planned maintenance from 22 June 2026 at 09:00 PDT until 22 June 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to DiGi Malaysia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 22, 00:18 PDT
        SMS Delivery Delays and Delivery Receipt Failures from Twilio to C&W Saint Lucia
        Resolved - The incident has been resolved and SMS delivery and delivery receipts from Twilio to C&W network subscribers in Saint Lucia are operating normally.
        Jun 22, 12:41 PDT
        Monitoring - We have observed a recovery in SMS delivery and delivery receipts from Twilio to C&W network subscribers in Saint Lucia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 22, 10:40 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt failures from Twilio to C&W network subscribers in Saint Lucia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 22, 09:39 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt failures from Twilio to C&W network subscribers in Saint Lucia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 22, 09:35 PDT
        SMS Delivery Delays and Failures from Twilio to Algar Telecom Brazil
        Resolved - The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally.
        Jun 22, 12:29 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 22, 07:34 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 22, 03:29 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 22, 01:29 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 22, 00:29 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 21, 22:31 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 21, 21:30 PDT
        SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.
        Jun 22, 12:15 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 22, 10:12 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 22, 09:10 PDT
        Incorrect Suspended Banner on Console Front Page
        Resolved - All services impacted by an issue with Twilio Rest API have recovered and are operating as intended. This incident has been resolved.
        Jun 22, 09:24 PDT
        Monitoring - The issue with incorrect Suspended banner when account is not actually suspended now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jun 22, 08:48 PDT
        Identified - Our engineers have identified the issue where some customers are incorrect 'Suspended' banner when their account is not actually suspended and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 22, 07:54 PDT
        Investigating - Our monitoring systems have detected a potential issue with some customers seeing incorrect Suspended banner when account is not actually suspended. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Jun 22, 07:49 PDT
        Australia Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 22, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 22, 04:00 PDT
        Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 22 June 2026 at 04:00 PDT until 22 June 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
        Jun 11, 23:45 PDT
        Jun 21, 2026
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Jun 21, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 21, 21:30 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 21 June 2026 at 21:30 PDT until 21 June 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jun 16, 02:23 PDT
        United Kingdom Account Security Carrier Partner Maintenance - EE
        Completed - The scheduled maintenance has been completed.
        Jun 21, 19:25 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 21, 13:50 PDT
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 21 June 2026 at 13:50 PDT until 21 June 2026 at 19:25 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Jun 17, 04:38 PDT
        Twilio Flex Console Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 21, 10:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 21, 09:00 PDT
        Scheduled - We are conducting a planned maintenance globally between 9:00pm and 10:00pm Pacific Time on 21/06/2026. During the maintenance window, customers might face 5XXs while using flex-configuration public APIs
        Jun 4, 05:31 PDT
        Jun 20, 2026
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jun 20, 23:15 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 20, 13:00 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 20 June 2026 at 13:00 PDT until 20 June 2026 at 23:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 20, 08:45 PDT
        Voice Call Failures from Network Subscribers to Twilio Singapore Phone Numbers
        Resolved - The incident has been resolved and voice calls from network subscribers in Singapore to Twilio Singapore Phone Numbers are operating normally.
        Jun 20, 03:10 PDT
        Monitoring - We have observed a recovery in voice calls from network subscribers to Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 20, 01:06 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jun 20, 00:50 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers in Singapore to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 19, 16:49 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 19, 12:49 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 19, 10:48 PDT
        Identified - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 19, 09:48 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 19, 07:47 PDT
        Investigating - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 19, 06:45 PDT
        User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines
        Resolved - The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.
        Jun 20, 00:07 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 19, 22:23 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 19, 20:17 PDT
        Identified - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 19, 19:13 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 19, 19:07 PDT
        Jun 19, 2026
        Voice Insights Call Summary and Call Meta Record Delays
        Resolved - We have fully investigated the voice insights issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Jun 19, 13:32 PDT
        Investigating - Our monitoring systems have detected a potential issue with Voice Insights, call summary and call meta record delays. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Jun 19, 13:20 PDT
        SMS Delivery Delays and Failures from Denmark to a Subset of Twilio Denmark Phone Numbers
        Resolved - The incident has been resolved and SMS delivery from Denmark to a subset of Twilio Denmark Phone Numbers is operating normally.
        Jun 19, 12:40 PDT
        Update - We have observed a recovery in SMS delivery from Denmark to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 19, 11:56 PDT
        Monitoring - We have observed a recovery in SMS delivery from Denmark to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 19, 09:53 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Denmark to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 19, 07:24 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 19, 05:17 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from network subscribers in Denmark to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 19, 04:12 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Denmark to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 19, 04:06 PDT
        SMS Delivery Delays from Twilio Phone Numbers to Airtel Kenya
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya is operating normally.
        Jun 19, 12:25 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 19, 08:17 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 19, 06:17 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 19, 04:39 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 19, 02:39 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 19, 01:38 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 19, 00:58 PDT
        SMS Delivery Delays from Twilio Phone Numbers to Telia Norway
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telia network subscribers in Norway is operating normally.
        Jun 19, 12:24 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telia network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 19, 10:22 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telia network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 19, 08:20 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telia network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 19, 07:19 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telia network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 19, 07:01 PDT
        SMS Delivery Delays from Network Subscribers to a Subset of Twilio Romania Phone Numbers
        Resolved - We are no longer experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. This incident has been resolved.
        Jun 19, 08:09 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 19, 06:46 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Romania to a subset of Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 19, 05:44 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 19, 05:32 PDT
        Belgium SMS Carrier Maintenance - BASE and Telenet Mobile
        Completed - The scheduled maintenance has been completed.
        Jun 19, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 18, 19:00 PDT
        Scheduled - The BASE and Telenet Mobile networks in Belgium are conducting a planned maintenance from 18 June 2026 at 19:00 PDT until 19 June 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from BASE and Telenet Mobile Belgium handsets.
        Jun 16, 23:21 PDT
        Jun 18, 2026
        United Kingdom Account Security Carrier Partner Maintenance - EE
        Completed - The scheduled maintenance has been completed.
        Jun 18, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 18, 14:30 PDT
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 June 2026 at 14:30 PDT until 18 June 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Verify Silent Network Auth
        Jun 9, 02:49 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jun 18, 19:45 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 18, 15:15 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 18 June 2026 at 15:15 PDT until 18 June 2026 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 18, 05:40 PDT
        V3 Transcription API experiencing service issues
        Resolved - Service interruption with the V3 Transcriptions API has been resolved and [product][service] is operating normally at this time.
        Jun 18, 18:07 PDT
        Update - We are investigating a service interruption with the V3 Transcriptions API. At this time, all batch transcription requests using the Google TTS chirp_2 (en-US) model are failing with PERMISSION_DENIED errors, resulting in a complete service outage for V3 transcription workflows. The root cause is a vendor-side issue as Google has blocked access to the chirp_2 model. We are actively working with our provider to resolve this and will provide another update once more information becomes available.

        If users are seeing issues with Google TTS chirp_2, using the Deepgram Nova3 language model is a potential workaround at this time.
        Jun 18, 12:46 PDT
        Investigating - Our monitoring systems have detected a potential issue with V3 transcriptions API failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Jun 18, 11:46 PDT
        Czech Republic Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 18, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 18, 12:00 PDT
        Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 18 June 2026 at 12:00 PDT until 18 June 2026 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Jun 16, 07:58 PDT
        Kazakhstan SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jun 18, 16:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 18, 12:01 PDT
        Scheduled - The Beeline network in Kazakhstan is conducting a planned maintenance from 18 June 2026 at 12:00 PDT until 18 June 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Kazakhstan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 18, 08:24 PDT
        Errors Attempting to Add US HostedSMS Numbers to Messaging Services Via Console
        Resolved - Errors adding US HostedSMS numbers to Messaging Services via the Console has been resolved and it is operating normally at this time.
        Jun 18, 15:07 PDT
        Update - Customers are experiencing errors when attempting to add US HostedSMS numbers to Messaging Services via the Console. US A2P registration process can not be triggered and customers can not use the numbers to send messages to other numbers in the US. We will provide an update in 60 minutes or when we have additional information.
        Jun 18, 14:48 PDT
        Investigating - Customers are experiencing errors when attempting to add US HostedSMS numbers to Messaging Services via the Console. US A2P registration process can not be triggered and customers can not use the numbers to send messages to other numbers in the US. We will provide an update in 60 minutes or when we have additional information.
        Jun 18, 14:35 PDT
        Customers Unable to Update Certain Voice Configurations Via Console
        Resolved - Updating voice configurations via the console is not successful has been resolved and it is operating normally at this time.
        Jun 18, 14:24 PDT
        Update - We are investigating an issue where customers can not apply certain Voice configurations via Console. When updating Voice Configurations, saving those new configurations via the console is not successful. We expect to provide another update in 60 minutes or as soon as more information becomes available
        Jun 18, 14:12 PDT
        Investigating - Our monitoring systems have detected a potential issue with Updating Voice Configuration With SIP Trunk. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Jun 18, 14:02 PDT
        Vietnam SMS Carrier Maintenance - Viettel Mobile
        Completed - The scheduled maintenance has been completed.
        Jun 18, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 18, 10:00 PDT
        Scheduled - The Viettel Mobile network in Vietnam is conducting a planned maintenance from 18 June 2026 at 10:00 PDT until 18 June 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Viettel Mobile Vietnam handsets.
        Jun 17, 00:36 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jun 18, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 18, 02:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 18 June 2026 at 02:00 PDT until 18 June 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        Jun 6, 01:30 PDT
        Belgium SMS Carrier Maintenance - Telenet Mobile and BASE
        Completed - The scheduled maintenance has been completed.
        Jun 18, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 17, 19:01 PDT
        Scheduled - The Telenet Mobile and BASE networks in Belgium are conducting a planned maintenance from 17 June 2026 at 19:00 PDT until 18 June 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenet Mobile and BASE Belgium handsets.
        Jun 15, 22:35 PDT
        Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot
        Resolved - We are no longer experiencing elevated latency issues affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. This incident has been resolved.
        Jun 18, 00:10 PDT
        Update - We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jun 17, 14:56 PDT
        Update - We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jun 17, 10:18 PDT
        Update - We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 17, 08:18 PDT
        Investigating - We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 17, 07:18 PDT
        United States Account Security Service Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 18, 00:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 17, 19:02 PDT
        Scheduled - Our service partner is conducting a planned maintenance from 17 June 2026 at 19:00 PDT until 18 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: AT&T Mobility United States, Sprint United States, T-Mobile United States, Verizon Wireless United States.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jun 16, 07:21 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 18, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 17, 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 17 June 2026 at 20:00 PDT until 18 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        May 1, 00:52 PDT
        Jun 17, 2026
        Intelligent Alerts Unavailable
        Resolved - Issue affecting alerts has been resolved and Intelligent Alerts is operating normally at this time.
        Jun 17, 20:14 PDT
        Monitoring - Our engineers have restored the data in our system and Intelligent Alerts should now be available. We will continue to monitor to ensure full service recovery. We'll provide another update in 30 minutes or as soon as more information becomes available
        Jun 17, 19:42 PDT
        Investigating - Our monitoring systems have identified a potential issue affecting alerts. Our engineers have been alerted and are investigating. We will share an update within 1 hour or as soon as more information becomes available.
        Jun 17, 19:04 PDT
        Russia SMS Carrier Maintenance - Win Mobile and UralTel/U-Tel/Ermak RMS
        Completed - The scheduled maintenance has been completed.
        Jun 17, 19:03 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 17, 14:00 PDT
        Scheduled - The Win Mobile and UralTel/U-Tel/Ermak RMS networks in Russia are conducting a planned maintenance from 17 June 2026 at 14:00 PDT until 17 June 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile and UralTel/U-Tel/Ermak RMS Russia handsets.
        Jun 11, 07:58 PDT
        United Arab Emirates SMS Carrier Maintenance - Etisalat
        Completed - The scheduled maintenance has been completed.
        Jun 17, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 17, 13:00 PDT
        Scheduled - The Etisalat network in the United Arab Emirates is conducting a planned maintenance from 17 June 2026 at 13:00 PDT until 17 June 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
        Jun 11, 08:39 PDT
        Czech Republic Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 17, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 17, 12:00 PDT
        Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 17 June 2026 at 12:00 PDT until 17 June 2026 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Jun 2, 07:32 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Jun 17, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 17, 13:02 PDT
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 17 June 2026 at 13:00 PDT until 17 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        May 29, 16:03 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jun 17, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 17, 13:59 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 17 June 2026 at 13:59 PDT until 17 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Jun 12, 23:51 PDT
        SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Philippines
        Resolved - The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in the Philippines is operating normally.
        Jun 17, 16:06 PDT
        Monitoring - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 17, 14:05 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 17, 10:50 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 17, 08:49 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 17, 07:49 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 17, 07:42 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jun 17, 16:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 17, 13:03 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 17 June 2026 at 13:00 PDT until 17 June 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 17, 07:04 PDT
        MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Verizon United States
        Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
        Jun 17, 15:52 PDT
        Monitoring - We have observed a recovery in MMS delivery delays and failures from Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 17, 13:50 PDT
        Update - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 17, 12:40 PDT
        Update - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 17, 10:40 PDT
        Update - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 17, 09:39 PDT
        Update - Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 17, 07:27 PDT
        Update - Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 17, 03:23 PDT
        Update - Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 17, 01:21 PDT
        Identified - Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 17, 00:19 PDT
        Update - Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 16, 22:31 PDT
        Update - Twilio customers may be experiencing MMS delivery failure from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 16, 20:31 PDT
        Update - Twilio customers may be experiencing MMS delivery Failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 16, 19:36 PDT
        Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 16, 19:30 PDT
        SMS Delivery Failures from a Subset of Twilio Short Codes to Google Voice United States
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States is operating normally.
        Jun 17, 15:17 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 16, 17:59 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 15, 17:59 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 14, 17:52 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 13, 17:51 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 12, 17:45 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 11, 17:40 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 10, 17:39 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        Jun 10, 01:37 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 9, 17:36 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 9, 13:35 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 9, 11:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 8, 22:02 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 7, 22:01 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 6, 21:53 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 5, 21:53 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 4, 21:45 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 3, 21:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 2, 21:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 1, 21:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 31, 21:41 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 30, 21:35 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 29, 21:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 28, 21:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 27, 21:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 26, 21:28 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 25, 21:27 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 24, 21:26 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 23, 21:26 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 22, 21:25 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 21, 21:25 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 20, 21:16 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 19, 21:15 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 18, 21:08 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 17, 21:08 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 16, 21:00 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 15, 21:00 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 14, 20:59 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 13, 20:59 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 12, 20:59 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 11, 20:52 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 10, 20:50 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 9, 20:50 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 8, 20:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 7, 20:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 6, 20:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 5, 20:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 5, 04:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 4, 20:42 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 4, 16:41 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 4, 14:41 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 4, 13:40 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 4, 13:40 PDT
        Russia SMS Carrier Maintenance - Gazprombank Mobile
        Completed - The scheduled maintenance has been completed.
        Jun 17, 14:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 17, 13:01 PDT
        Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 17 June 2026 at 13:00 PDT until 17 June 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
        Jun 15, 05:47 PDT
        User Authentication Identity SNA Missing Redirects for KPN in Netherlands
        Resolved - The incident has been resolved and User Authentication Identity SNA missing redirects for KPN in the Netherlands is operating normally.
        Jun 17, 13:38 PDT
        Monitoring - We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 17, 13:35 PDT
        Identified - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 17, 13:25 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 17, 09:16 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 17, 07:16 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 17, 06:11 PDT
        New Zealand Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 17, 13:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 17, 12:01 PDT
        Scheduled - Our Voice carrier partner in New Zealand is conducting a planned maintenance from 17 June 2026 at 12:00 PDT until 17 June 2026 at 13:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
        Jun 2, 02:09 PDT
        SMS Delivery Receipt Delays from Twilio to Bitel Peru
        Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Bitel network subscribers in Peru are operating normally.
        Jun 17, 10:32 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Bitel network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 17, 08:29 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bitel network subscribers in Peru. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed or failing. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 17, 04:51 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bitel network subscribers in Peru. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed or failing. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 17, 02:46 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bitel network subscribers in Peru. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 17, 01:42 PDT
        United States SMS and MMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Jun 17, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 16, 18:01 PDT
        Scheduled - The AT&T network in the United States is conducting a planned maintenance from 16 June 2026 at 18:00 PDT until 17 June 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets when sending via subset of long codes and toll free numbers.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 16, 07:42 PDT
        United States SMS Carrier Maintenance - AT&T
        Completed - This planned maintenance has been cancelled, and a rescheduled date has not yet been determined. We will keep you updated. Thank you for your understanding.
        Jun 17, 00:06 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 16, 19:00 PDT
        Scheduled - The AT&T network in the United States is conducting a planned maintenance from 16 June 2026 at 19:00 PDT until 17 June 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T United States handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 15, 23:35 PDT
        Jun 16, 2026
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jun 16, 22:45 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 16, 16:00 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 16 June 2026 at 16:00 PDT until 16 June 2026 at 22:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 16, 15:53 PDT
        United Arab Emirates SMS Carrier Maintenance - Etisalat
        Completed - The scheduled maintenance has been completed.
        Jun 16, 19:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 16, 13:00 PDT
        Scheduled - The Etisalat network in the United Arab Emirates is conducting a planned maintenance from 16 June 2026 at 13:00 PDT until 16 June 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
        Jun 11, 08:39 PDT
        Czech Republic Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 16, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 16, 12:00 PDT
        Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 16 June 2026 at 12:00 PDT until 16 June 2026 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Jun 2, 07:32 PDT
        Bangladesh SMS Carrier Maintenance - Grameenphone
        Completed - The scheduled maintenance has been completed.
        Jun 16, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 16, 11:00 PDT
        Scheduled - The Grameenphone network in Bangladesh is conducting a planned maintenance from 16 June 2026 at 11:00 PDT until 16 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.
        Jun 11, 03:30 PDT
        Malaysia SMS Carrier Maintenance - U Mobile
        Completed - The scheduled maintenance has been completed.
        Jun 16, 16:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 16, 12:01 PDT
        Scheduled - The U Mobile network in Malaysia is conducting a planned maintenance from 16 June 2026 at 12:00 PDT until 16 June 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to U Mobile Malaysia handsets.
        Jun 12, 02:27 PDT
        Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot.
        Resolved - Knowledge retrieval in Conversation Intelligence and Flex Copilot has been resolved.
        Jun 16, 15:36 PDT
        Monitoring - Knowledge retrieval in Conversation Intelligence and Flex Copilot are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jun 16, 14:49 PDT
        Investigating - We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 60 minutes or as soon as more information becomes available.
        Jun 16, 14:01 PDT
        Whatsapp Media Message Delivery Errors
        Resolved - The issue affecting WhatsApp media message delivery has been resolved and it is operating normally at this time.
        Jun 16, 13:06 PDT
        Monitoring - The issue affecting WhatsApp media message delivery has shown improvement, we will keep monitoring for 2 hours.
        Jun 16, 11:17 PDT
        Update - We are aware of elevated error rates affecting WhatsApp media message delivery. Customers may still experience failures when sending media messages. Our team is actively investigating the root cause. We will provide another update as soon as more information becomes available.
        Jun 16, 10:56 PDT
        Update - We are aware of elevated error rates affecting WhatsApp media message delivery. Customers may experience failures when sending media messages. Our team is actively investigating the root cause. We will provide another update as soon as more information becomes available.
        Jun 16, 09:50 PDT
        Investigating - Our monitoring systems have detected a potential issue with WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Jun 16, 09:42 PDT
        SMS Delivery Delays and Failures from a Subset of Twilio Sender IDs to Multiple Networks in India
        Resolved - The incident has been resolved and SMS delivery from network subscribers to Twilio India is operating normally.
        Jun 16, 12:01 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 16, 09:24 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 16, 07:23 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 16, 06:14 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 16, 05:55 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in India when using pre-registered sender IDs. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 16, 04:50 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jun 16, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 16, 02:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 16 June 2026 at 02:00 PDT until 16 June 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        Jun 6, 01:26 PDT
        United States SMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Jun 16, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 15, 20:02 PDT
        Scheduled - The AT&T network in the United States is conducting a planned maintenance from 15 June 2026 at 20:00 PDT until 16 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
        Jun 13, 04:50 PDT
        Jun 15, 2026
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 15, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 15, 21:35 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 15 June 2026 at 21:35 PDT until 15 June 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 15, 14:31 PDT
        Spain SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 15, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 15, 20:01 PDT
        Scheduled - Our SMS carrier partner in Spain is conducting a planned maintenance from 15 June 2026 at 20:00 PDT until 15 June 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Spain handsets.
        Jun 12, 11:00 PDT
        Russia SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Jun 15, 21:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 15, 20:00 PDT
        Scheduled - The MTS network in Russia is conducting a planned maintenance from 15 June 2026 at 20:00 PDT until 15 June 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
        Jun 10, 05:01 PDT
        United Arab Emirates SMS Carrier Maintenance - Etisalat
        Completed - The scheduled maintenance has been completed.
        Jun 15, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 15, 13:01 PDT
        Scheduled - The Etisalat network in the United Arab Emirates is conducting a planned maintenance from 15 June 2026 at 13:00 PDT until 15 June 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
        Jun 11, 08:37 PDT
        SMS Delivery Delays and Failures from Twilio Phone Numbers to H3G Sweden
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to H3G network subscribers in Sweden is operating normally.
        Jun 15, 18:47 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to H3G network subscribers in Sweden and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 15, 16:38 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to H3G network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 15, 16:38 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to H3G network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 15, 15:34 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to H3G network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 15, 15:21 PDT
        Italy SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jun 15, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 15, 14:01 PDT
        Scheduled - The Vodafone network in Italy is conducting a planned maintenance from 15 June 2026 at 14:00 PDT until 15 June 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Italy handsets.
        Jun 12, 02:28 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Jun 15, 17:03 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 15, 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 15 June 2026 at 13:00 PDT until 15 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        May 29, 16:03 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jun 15, 17:02 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 15, 10:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 15 June 2026 at 10:00 PDT until 15 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jun 10, 10:04 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jun 15, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 15, 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 15 June 2026 at 13:00 PDT until 15 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jun 8, 08:55 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jun 15, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 15, 14:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 15 June 2026 at 14:00 PDT until 15 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Jun 2, 12:30 PDT
        User Authentication Identity Gateway API Failure Increase in Canada
        Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.
        Jun 15, 16:19 PDT
        Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 15, 14:55 PDT
        Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 15, 13:52 PDT
        Identified - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
        Jun 15, 12:46 PDT
        Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 15, 10:23 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 15, 09:19 PDT
        SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Mexico
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on affected networks in Mexico is operating normally.
        Jun 15, 15:26 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 15, 13:26 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 15, 12:53 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 15, 12:52 PDT
        Bangladesh SMS Carrier Maintenance - Banglalink
        Completed - The scheduled maintenance has been completed.
        Jun 15, 15:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 15, 11:00 PDT
        Scheduled - The Banglalink network in Bangladesh is conducting a planned maintenance from 15 June 2026 at 11:00 PDT until 15 June 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Banglalink Bangladesh handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 14, 23:59 PDT
        SMS Delivery Failures From Network Subscribers to a Subset of Twilio Brazil Short Codes
        Resolved - The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Brazil Short Codes is operating normally.
        Jun 15, 14:22 PDT
        Update - We have observed a recovery in SMS delivery from network subscribers in Brazil to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 15, 11:36 PDT
        Monitoring - We have observed a recovery in SMS delivery from Brazil to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 15, 09:36 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from Brazil to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 15, 08:32 PDT
        Elevated Media message delivery delays and degradation in Media Fetch APIs
        Resolved - Media message delivery and Media Fetch API performance were degraded for 13 minutes, from 09:00 to 09:13 Pacific Time on 06/02/2026. During this window, customers may have experienced delays in media message delivery and 5xx responses from the Media Fetch API. The issue has been resolved.
        Jun 15, 14:08 PDT
        User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States
        Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.
        Jun 15, 13:11 PDT
        Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 15, 11:10 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 15, 10:06 PDT
        Twilio Voice Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 15, 08:31 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 15, 07:01 PDT
        Update - We will be undergoing scheduled maintenance during this time.
        May 15, 11:01 PDT
        Scheduled - Twilio will conduct planned maintenance on the Singapore Twilio network from 15 Jun 2026 at 7:00 PDT until 15 Jun 2026 at 8:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        May 15, 11:00 PDT
        Twilio Interconnect Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 15, 08:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 15, 07:00 PDT
        Scheduled - Twilio will conduct planned maintenance on the Singapore Twilio network from 15 Jun 2026 at 7:00 PDT until 15 Jun 2026 at 8:30 PDT During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        May 15, 11:31 PDT
        Automated Alert: No Customer Impact
        Resolved - We have fully investigated the issue with customers in regions Australia and Europe might receive incorrect redirects or missing features in the Twilio Console triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Jun 15, 06:52 PDT
        Investigating - Our monitoring systems have detected a potential issue with customers in regions Australia and Europe might receive incorrect redirects or missing features in the Twilio Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Jun 15, 06:33 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jun 15, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 15, 00:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 June 2026 at 00:00 PDT until 15 June 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
        Jun 11, 22:09 PDT
        Issues with SMPP Delivery Receipts
        Resolved - Twilio Programmable Messaging was degraded for 159 minutes between 16:35 and 19:15 UTC on 06/12/2026. During this period of time, customers may have experienced delayed or dropped SMPP delivery receipts. The issue has now been resolved.
        Jun 15, 00:29 PDT
        Jun 14, 2026
        Malaysia SMS Carrier Maintenance - Celcom
        Completed - The scheduled maintenance has been completed.
        Jun 14, 15:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 14, 09:00 PDT
        Scheduled - The Celcom network in Malaysia is conducting a planned maintenance from 14 June 2026 at 09:00 PDT until 14 June 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
        Jun 12, 16:18 PDT
        SMS Delivery Delays from Twilio to Smart Philippines
        Resolved - The incident has been resolved and SMS delivery from Twilio to Smart network subscribers in the Philippines is operating normally.
        Jun 14, 07:56 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Smart network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 14, 05:54 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 14, 04:21 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 14, 03:20 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 14, 03:03 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Jun 14, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 13, 14:00 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 13 June 2026 at 14:00 PDT until 14 June 2026 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jun 9, 08:05 PDT
        Jun 13, 2026
        Jun 12, 2026
        Jun 11, 2026
        Jun 10, 2026
        ← Incident History Powered by Atlassian Statuspage